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“This Hotel is way over rated” 3 of 5 stars
Review of The George Christchurch

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The George Christchurch
5.0 of 5 Hotel   |   50 Park Terrace, Christchurch 8001, New Zealand   |  
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Ranked #7 of 142 Hotels in Christchurch
san francisco
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“This Hotel is way over rated”
3 of 5 stars Reviewed January 9, 2009

We spent new year's at the george and even went for their best suite (room 416) for 2 nights. The room was well appointed and very cozy, however, it was absolutely not a room that deserved the amount we paid. First and foremost, there was a known mildew issue with the room (see attached photos that shows the water between the two double paned windows) and the staff never offered us another room nor were they able to do anything to help the smell (candles or something!) There were spider webs all over the UNWASHED windows and the outside patio had not been cleaned.
The staff however was courteous, albeit a bit too much 'yes sir' and not enough results from requests, such as obtaining dinner reservations.
Overall, this was one of the worst places we stayed in NZ out of a good dozen.
I would like to also add that the hotel itself is a hideous 70's design - we almost drove right by it the first time, thinking we were staying in somewhat more of a prestigious place.

  • Liked — courteous staff, well appointed rooms
  • Disliked — Dirty rooms, over priced, old and not updated external 70's style
  • Stayed December 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
specialbru, General Manager at The George Christchurch, responded to this review, January 14, 2009
I am highly disappointed that this reviewer did not enjoy their experience with us and their resulting dissatisfaction is very unfortunate. This is not the type of experience we want any of our guests to have and take all feedback extremely seriously.

We certainly did not deliberately place guests in a room with known mildew problems. None of our rooms have any such problem and if our rooms do develop any faults we place them out of service until the issue has been rectified. This is what happened after the departure of these guests which was the first time I was aware of any complaint of an unusual odour which was quite slight and intermittent.

One of the smaller sections of glass in the window had suffered a break in the outside seal, allowing some moisture to build up between the two panes of glass. This occasionally happens with double glazing and we replace the affected glass as soon as practical. Unfortunately over the Christmas period it is difficult to get tradesmen especially for non-urgent work. There definitely was no smell generated by this.

I would like to point out that while any cobwebs are obviously unacceptable, the ones shown in the photos are on the exterior of the building, on the 4th floor. These windows are commercially cleaned on a monthly basis. There is no suggestion of there being any cobwebs or dirt inside the room. It is also not a question of lack of staff or laziness since it is not possible to just “pop outside” and clean windows four floors off the ground.

These guests have complained directly at the hotel about being unable to dine in our signature restaurant on New Years’ Eve, hence the comment above regarding restaurant reservations. However despite the fact that we were already fully booked that evening in this restaurant, following their request earlier in the day, we did manage to move things around and find some space for them. This was advised to the guests mid afternoon however the guests then decided that this timing wasn’t convenient for them and elected to dine in our other restaurant anyway.

Again we regret this reviewer did not enjoy their experience but have taken their feedback on board for the future.
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601 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Kiev, Ukraine
Top Contributor
942 reviews 942 reviews
313 hotel reviews
Reviews in 296 cities Reviews in 296 cities
1,344 helpful votes 1,344 helpful votes
4 of 5 stars Reviewed January 2, 2009

After having staid at some fantastic and cosy hotels over the South Island of NZ we've been really shocked when entering the car park of "The George", a member of "Small Luxury Hotels".

"The Georg" is a building from the late 70's - without any charme. The room is rather small and dated (light wood furniture with white walls). The wall and the ceiling have been party painted new and you see colour differences at some spots. The bathroom is very standard and also dated.

There's only one elevator for the guests. The restaurant (which should be good) has been closed during our stay due to public holidays, a thing that shouldn't happen in a "5* hotel".

The high of the hotel is clearly the staff. They're very friendly and helpful, meet all requirements of a standard 5* hotel without being as personal as in a 5* lodge.

Also the location, directly at the park but in walking distance to the beautiful city center is very good.

Finally I want to say that there's no reason "The George" has been appointed as NZ no. 1 boutique hotel 2008. There're much better once such as the Queenstown Park Hotel.

  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
specialbru, General Manager at The George Christchurch, responded to this review, January 13, 2009
Firstly I am delighted that the reviewer enjoyed the service levels from our staff and the location of our establishment.

I would like to say that although the building was indeed constructed in the 70s and it is difficult to do much with that, in my experience it's the inside that counts and the interior has had numerous refurbishments since then.

I would also like to point out that the hotel has two excellent restaurants, only one of which is closed on public holidays so we were indeed able to cater for all of our in-house guests who wanted to dine.
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Washington State
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2008

The best place to stay in Christchurch. Wonderful rooms, great staff and perfect location.

Stayed December 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 17, 2008

Stayed twice at The George during our honeymoon to New Zealand's south island. Booked the Premium Executive room and were delighted to be upgraded to the Park View Suite for our first stay. Our suite was large, with a bar/kitchen area, sitting room, walk-in wardrobe as well as a large bedroom. It was well decorated and had all the mod-cons. We particularly liked the fireplace and seating area looking out over the park. Received a nice card with chocolates to welcome us to the hotel. Nice flat screen LCD TVs in both the living room and bedrooms. BOSE sound system in all rooms including the bathroom was a nice touch. The bed was very comfy and overall the room was quiet with no disturbances that we noticed.

Our second stay was in a 'normal' Executive room but it was still a decent size and well appointed with a nice bathroom.

Service at the hotel was good. The welcome drinks sent up to our room were appreciated as was the efficient check in/out. The concierge was helpful in pointing out places to go/eat around Christchurch and responded to all our inquiries quickly and with a smile.

We had dinner and breakfast in their restaurant on the ground floor - food was excellent but a bit slow in arriving. Atmosphere was ok however it was a shame that you couldn't see the park very well as the car park was in the way!

  • Liked — Modern, clean, good service and in a good location.
  • Disliked — Was a bit expensive
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 31, 2008

We spent just one night at The George Hotel as a celebration treat. On arrival we were upgraded to a Junior Suite so things were off to a great start! Check in was quick and simple and the desk with chairs to sit at was a nice touch.
Our room was spacious but not huge. Modern decor with all the basics covered. There was local art works on the walls which is something I like to see in hotels.
Five minutes after arriving the concierge rang to check that everything was ok and offered a welcome drink, another nice touch.
Our Suite was on the top floor and had a reasonable outlook, at an angle, across to Hagley Park.
It took us just 5 minutes to walk to the top end of Worcester Blvd which is where the Museum, Gardens and Art Centre are located. Another short stroll and you are in Cathedral Square so the location cannot be faulted.
We had dinner in the fine dining restaurant, Pescatore, and loved it. Excellent food and service even if the ambiance was a little lacking. Certainly one of the best restaurants in town.
Overall this wasn't a 'wow' stay just very nice. The George would most certainly be one of the best hotels in New Zealand (keeping in mind that we really only get as good as 4 star here by international standards) so certainly worth staying at if you want good service and comfortable modern rooms.
One final note - they had decent recycling bins in the room which is a great addition, if only more hotels did this!

  • Liked — Clean, modern decor and great service
  • Disliked — No wow factor
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Santa Barbara
Top Contributor
61 reviews 61 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed August 21, 2008

We were living in French Polynesia and wanted a break from the warm summer weather so we spent a month in New Zealand. The first place we landed was the George hotel and we liked the clean room and helpful service. It was across from a large park so we went on walks each day but be careful crossing the street.

It's a short walk into town and there are lots of fun restaurants to check out. We went to a handicraft place and found some interesting carved bowls. After a couple of days we picked up our camper van and were off for a trip around the island.

Stayed February 2007
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Hampshire
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 20, 2008

A lovely hotel out of town.
mark the conscierge was very helpful when planning our south island tour.
great service....free laundry.......free internet......fab bar staff

Stayed August 2008
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Additional Information about The George Christchurch

Address: 50 Park Terrace, Christchurch 8001, New Zealand
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Christchurch
#5 Romantic Hotel in Christchurch
#7 Luxury Hotel in Christchurch
#14 Family Hotel in Christchurch
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The George Christchurch 5*
Number of rooms: 53
Official Description (provided by the hotel):
The George is the essence of supreme comfort. Its 53 spacious rooms are designed with a stylish eye for detail, complete with luxury amenities. With a one-to-one ratio of staff to guests, impeccable service is guaranteed. In 2013, 2012 and 2010 it was recognised as ‘New Zealand’s #1 City Hotel’ in Travel + Leisure World’s Best Awards, was New Zealand’s Leading Boutique Hotel’ 2006 – 2010 & 2012 – 2013 in the World Travel Awards. The George offers discerning travellers superb comfort and individual attention in an intimate ambiance. ... more   less 
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Also Known As:
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The George Hotel Christchurch
George Hotel Christchurch

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