There is no denying there is a shortage of accommodation in Christchurch whilst all the earthquake rebuild work is going on, so you have to book your accommodation early and be prepared to pay far above pre-earthquake rates. I normally stay at another hotel while in Christchurch for work but missed out on a room due to short notice and instead went to the Cotswold.
The rooms here would be suited to families trying to travel on a budget. Whilst spacious they are very outdated and even though they offer a kitchen, and I found multiple cleanliness issues
In there was very few utensils and crockery available to use. There was only two of all cutlery and crockery as well... so if you have a family of more than two you will have to take turns eating. Also, 2 glasses and pot I pulled out of the cupboard were filthy - both had residue dried and stuck on from previous guests.
The bathroom was also in need of updating. The light in my toilet was blown so I had to rely on light from other rooms. The shower was old, cracked and had mould in the joins. The vanity taps required quite an effort to turn off or they leaked.
The room in general is poorly insulated and you can hear a lot of outside noise. The curtains were dirty and smelt. As a solo female traveller I also didn't feel safe only having the standard lock on the ranch slider between myself and street access - I would have expected a second bolt or chain for security,
The bed was hard, as was the couch and the TV was only in the lounge so you couldn't watch it in bed. Most of the drawers in the bedroom were stuck shut or very difficult to open.
I won't be staying here again, I will be booking trips much more in advance and trying other hotels. I did however complete the Cotswold guest survey and room maintenance list so hopefully they sharpen up their act.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you taking the time to place your comments on Tripadvisor. I have personally reviewed your comments both on this site and from the guest questionnaire. I appreciate that you took the time to share the issues you faced during your stay at Heartland Hotel Cotswold and I can assure you that each point has been assessed.
Kind Regards Maree
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.