There are no elevators in this hotel and no one offered us any help with our heavy luggage on two separate occasions that we checked into this hotel . Later in the evening , I saw another couple’s luggage being taken to the room by the staff, so I assumed I should I asked for help. Unfortunately we were booked to return back to this hotel on our way back to Auckland. This time we asked for help with luggage and the receptionist (male) said, rather rudely that the porter was off. He seemed too high and mighty to offer help to the guests himself. I personally do not think any person in the hospitality industry should find this job demeaning. His attitude was rotten. Had he said that the porter is off but he can help, we would have politely declined his offer anyhow.
This was our first visit to Christchurch so we asked at the reception for restaurant recommendations for dinner. This was around 5pm and the man at the reception directed us to Re:Start clearly stating that we will come across many eateries in this area. On reaching the area around Re:Start I was furious to find that everything was shut. Had the chap at reception forgotten that Re:Start normally shuts around 6 pm? The area was so dead and we walked for miles looking for a decent place to eat. I was exhausted soon and could be bothered looking anymore so ate at Burger King.
The rooms here are stuffy with thick dusty carpeting all over. There was too much unnecessary furniture in our room which made the room look like a dump. If you must stay at this hotel, avoid room 822 because incase the guests in the neighboring room are late sleepers and are using the bathroom till wee hours of the morning, the noise of the boiler and water running will keep you awake all night.
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- Also Known As:
- Heartland Hotel Christchurch