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“Fantastic hotel” 5 of 5 stars
Review of Pavilions Hotel

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Pavilions Hotel
4.0 of 5 Hotel   |   42 Papanui Road, Christchurch 8014, New Zealand (Formerly Quality Inn)   |  
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Hotel amenities
Ranked #44 of 142 Hotels in Christchurch
Townsville, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fantastic hotel”
5 of 5 stars Reviewed September 5, 2013

After having not the best start to our holiday (luggage was lost!!) Pavilions Hotel was a fantastic hotel to stay. The location was fantastic, rooms extremely clean and well presented and the staff brilliant!! We loved the atmosphere of this family owned and operated establishment and were lucky enough to chat to them a little. Would love to say a special thanks to Hayley who looked after us and took the time to get to know us a little and make our stay a little more memorable. A big thank you!! Would highly recommend Pavilions.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, September 10, 2013
I remember you both and congratulate you again on your engagement - just lucky you made the decision to propose prior to leaving Australia so you still had your ring. I do hope your bags eventually showed up along your travels.
Thank you for taking the time to post comment we pride ourselves on our clean rooms and our fantastic staff. Hayley certainly does an outstanding job and I will ensure she receives your feedback.
We hope to see you back this way again.
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266 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Oslo, Norway
Top Contributor
73 reviews 73 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 31, 2013

We were 3 Norwegian couples on tour in Australia and New Zealand that had one night in this hotel. We came in around midnight and went out next morning at 07:15. So may be we should not give our review. But we liked the architecture of the building and the location, and specially the excellent service we got both at night and in the early morning. We agreed that if we come back to Christchurch we certainly would stay at this hotel again, and not only for one short night. The rooms were fairly big, the beds very comfortable, the whole athmosphare was friendly.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, September 2, 2013
We appreciate you taking the time to post comment on your stay and sorry you didn't get to stay with us longer to enjoy our fantastic food and service. Its great that in the short time you did stay that you noticed our family friendly atmosphere and enjoyed the service. Our beds are particularly comfortable and the secret is in the underlay - they make it perfect. Its also fantastic you noticed how big our rooms are , it is definitely a competitive advantage we hold.
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Nelson, New Zealand
1 review
5 of 5 stars Reviewed August 26, 2013

My husband and I stayed with you last weekend 23rd & 24th August, having chosen Pavilions from GrabOne. What a very pleasant surprise. We were expecting the usual foreign owned chain hotel type accommodation, and were absolutely blown away by the accommodation. The family-owned atmosphere makes all the difference and I believe it rubs off on the staff who have someone real to relate to. Everything was absolutely top notch. The staff were genuinely friendly, and couldn't have been more helpful. Our room (we received a complimentary upgrade to an executive suite) was absolutely spotless and shining. We ate at the restaurant on our first night and again nothing could be faulted. The food was superb, and the staff friendly, attentive and helpful (thank you Emma). We enjoyed our food so much we chose to eat in the second night as well - the Trio of Chocolate is to die for! The breakfast staff even opened up early for us as we had to be at the train station very early.

We loved the family theme throughout and thoroughly enjoyed reading Horncastle's Suitcase - would have bought one, but they were a bit expensive :-). Only detractions I can think of was the noise from the hotwater cylinder boiling (maybe the cupboard could be insulated?) and the gap between the doors of our room (806). However, overall it was the best stay we have ever had in Christchurch and I wouldn't hesitate to recommend Pavilions to anyone needing a great place to stay, We walked to the city center, through the Park so it was well within easy reach of everything we needed. Great work Horncastles - keep it up. You are doing a great job.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, August 27, 2013
Thank you very much for taking the time to post such fantastic feedback. It is great to see you recognise and acknowledge our family-owned atmosphere which is our 'point of difference' and something we are very proud of. Our staff also enjoy working with us together as a team and it certainly reflects in their work.
Its great to see you notice the clean rooms that we have spent a lot of time ensuring checks and procedures are put in place to achieve this along with having a great housekeeping team. Our food certainly is superb and I too can vouch for this as I eat here regularly myself - our Chefs are outstanding.
It also pleasing to see our staff going the extra mile, like opening early for breakfast - its the little things that really count.
To state that is the best place you have ever stayed in Christchurch is a compliment that we are all very proud of and we do look forward to seeing you again on your next stay.
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Sydney, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 20, 2013

Surprisingly up market as the price did not reflect what they offered. Located downtown CBD and close to a number of bars and restaurants. Rooms are quite spacious, comfortable & well appointed. Good restaurant and bar. Excellent service. Plenty of parking. Happy to recommend this place.

Room Tip: Request a downstairs room to avoid lugging cases up the stairs
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, August 20, 2013
Thank you for taking your time to post comment on your stay with us. Its nice to see you acknowledge the great location, spacious and comfortable rooms. Our restaurant and bar receive consistently good feedback and it is nice to pass this on to our staff as it makes all their work worthwhile - they do take pride in their work. Finally its a great plus having a lot of Free Parking and we hope that you stay with us again on your next trip to Christchurch.
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New Plymouth, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 18, 2013

Stayed at the Pavillions for two nights with my 3 sisters. What a great time we had! All the staff were so friendly and helpful. Our two bedroom accommodation was roomy, clean and warm.
A group of 6 of us ate in the restaurant for dinner and all agreed the food was absolutely beautiful!
We enjoyed relaxing in the bar area and were well looked after :) ... had a fun night watching the All Blacks beat Australia!
Thank you so much for making our special "sister weekend" in Christchurch so perfect. We would highly recommend this accommodation and hope to return to the Pavillions again in the future. x

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, August 20, 2013
Thank you for choosing to stay with us. It is great to see a family travelling together and a very special time for you to share with your sisters. It is fantastic to see you comment on our facilities and great food. It is also really pleasing to see you enjoyed our fantastic staff, who enjoy serving and maintaining customer satisfaction, whilst meeting new friends. We all look forward to seeing you on your next trip.
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Sydney, Australia
Top Contributor
161 reviews 161 reviews
68 hotel reviews
Reviews in 82 cities Reviews in 82 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 16, 2013

Just had one night stay at the Pavillions. I would call it a large motel more than a hotel, spreadout in two storey buildings. Room is good size with small kitchen, comfortable bed and a blow heater for the cold nights. I ate dinner in their restaurant which was excellent, had the fish of the day, which was delicious. TV selection appeared to be limited. Breakfast the next morning was a bit hectic, it appears the restaurant is not big enough for the whole place as people were waiting for tables as I left.
Overall, very good, family run establishment.

Room Tip: get to breakfast early, to get a seat
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, August 20, 2013
We appreciate your feedback. I am glad you enjoyed the spacious rooms and noticed the necessary items such as our new blow heaters, comfy beds and kitchen facilities. We do have Sky TV so many channels are available and in addition we have 100 free DVD library so I wonder if you noticed this service also available? I am sure you must of stayed on one of the few days of the year we had 2 large groups dine for breakfast, it is normally more than adequate in size. Great to hear you also enjoyed our food - and Thank you for your overall comments, we do hope to see you again in the future.
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Greymouth, West Coast, New Zealand
1 review
5 of 5 stars Reviewed August 16, 2013

Stayed for 5 nights. The room was cleaned every day and smelt very fresh each time. The breakfasts were very good every morning with plenty of choices. The dinner menu was superb. With the quality of the food being of a very high standard. The waiting staff were very helpful (Especially Hayley and Molly). The gym contained quality equipment and is well set up with extra towels, a water cooler and cleaning products. Would happily stay there in the future.

Room Tip: Ask for a room with a spa bath as not all of them have one.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horncastle, General Manager at Pavilions Hotel, responded to this review, August 20, 2013
Thank you for taking time to post such great feeback. All of our staff will be so happy to hear you are pleased with their services. Both Hayley and Molly are excellent in their field and our cleaning staff are some of the best. Glad that you also enjoyed our restaurant it certainly provides outstanding meals - and then had time to work it all off in the gym. The gym is well use and very well equipped, we look forward to your next stay.
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Additional Information about Pavilions Hotel

Address: 42 Papanui Road, Christchurch 8014, New Zealand (Formerly Quality Inn)
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Christchurch
#32 Family Hotel in Christchurch
#35 Luxury Hotel in Christchurch
#37 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pavilions Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Pavilions Hotel is conveniently located near the central city. We have 86 beautifully designed and appointed guest rooms and we can provide rooms with full kitchen, spa bath and disabled facilities. Just 7 km from the airport and 2 minutes from Hagley Park, it makes golfing and our famous Botanical Gardens just outside our doorstep. ... more   less 
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Also Known As:
Quality Inn Christchurch
Christchurch Quality Inn
Pavilions Hotel Christchurch

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