The way they converted this town house into a cute youth hostel is very well done. It's very comfortable and the private room we stayed in was great. But, as other reviewers have already mentioned, the banging of the bathroom doors is very annoying, especially at night. What is really disappoiniting about this hostel, though, is the poor service. In contrast to backpackers we have stayed at in New Zealand we neither got a map nor any information about the city and what to do. This would have been especially helpful in Christchurch. The overall attitude of most of the staff we encountered was: " Don' t bother me, I'm busy." (Especially the ladies in the office). This attitude also became obvious when our laundry was not delivered on time as promised.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for your feedback; we really appreciate your comments. We are sorry for the noise from the doors, but as the automatic door closers are a fire regulation, we are required to have them for the safety of those staying with us. You will be pleased to read we have had our builder in to soften the automatic door closers on all of our rooms, so hopefully there won’t be any more banging. Upon arrival we give all guests our ‘Welcome to Haka Lodge’ info sheet; this includes a map , local supermarkets and what to do in the area and have lots of information brochures and maps about the lodge. We were so upset to read your comments about the service. I have personally spoken to the person that checked you in and are extremely sorry you felt like you could not bother them as we do pride ourselves on giving excellent service.With regards to your laundry we ask all guests to collect from the office and maybe delayed when trying to manage lodge and guest washing.We wish you the best for your travels.
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The Haka Lodge Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.