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“Wouldn't come back” 1 of 5 stars
Review of Redwood Hotel

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Redwood Hotel
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340 Main North Road, Christchurch, New Zealand   |  
Hotel amenities
Ranked #112 of 131 Christchurch B&B and Inns
1 review
7 helpful votes 7 helpful votes
“Wouldn't come back”
1 of 5 stars Reviewed May 29, 2011

We are farmers that have come down from the north island and because we didn't have our truck with we thought that this motel would be handy because it had a buffet and said it was close to a mall and the air port,which it was further then it said.we booked our seats at the buffet and went to go in but we got declined because we had no shoes only clean gum boots so we asked to speak to the owner as there were no signs about shoes.while we were waiting we heard other customers not happy because the staff had messed up their bookings or not booked them in.when the owner walked in she looked us up and down didn't introduce her self just said she didn't care who we were and was rude and lippy and didn't try resolve anything just walked off after treating us like rubbish. Also we don't find this is a hotel just a small budget room with no kitchen or fridge or forks or knives.in the booklet it says how they guarantee total satisfaction and relaxation don't be fooled after talking with the owner we just felt like leaving.

  • Stayed May 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Dunedin, New Zealand
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 4, 2011

The Redwood Hotel is a budget priced hotel that does offer comfortable, quiet and clean accommodation. Located on the northern outskirts of Christcurch. Ideal if you have your own transport but there is a bus stop just outside. We arrived after 6 p.m and walked straight past reception that was not lit. Had to stand in line at the busy restaurant booking desk and wait to be attended to. We were told to go to the unlit reception desk and press the buzzer. This hotel does not have a toll-free telephone booking number.

Check in was not a problem and we were taken to our pre-booked quiet room in the main block that should have a refrigerator as requested. But the refrigerator had been removed for repairs and reception indicated that one should be found for us. Pre-booking breakfast and the restaurant/bar facilities were explained. The payment and non-refund policy was also explained and we could pay by the day or pay at the end of several days stay. House staff was polite and friendly.

The room was spacious with adequate furnishings and an LCD flat screen TV. There were tea and coffee making facilities. The bed was comfortable and there was almost no perceptible traffic noise or noise from the restaurant patrons. The room has a ranch slider access to the large car park and makes it easy to unload and load. Rooms are serviced daily. The bathroom was spotlessly clean, had a bath and an overhead shower. Facecloths are not provided nor is there a hairdryer. The power socket in the bathroom will not power your own hairdryer but you can use one of the sockets in the bedroom. Internet is not available. There is a small charge to use the telephone.
Security is excellent; this quadrant is locked off after 11 o’clock at night.

Dined at their Sequoia88 buffet restaurant, all you can eat for under $30. Has a choice of Asian food and conventional food as well. Buffet dining is ideal if you have had a hard sports day. For those with a delicate palate you have roasts and salads but spread caution to the seafood won’t you? The evening can be finished off with sweets, tea and coffee. As for value, dining is slightly expensive for the quality and scarcity of service.

Oh, and what happened to the missing refrigerator? It’ll have to wait till next time.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed June 8, 2010

We have stayed at the Redwood Hotel on a number of occasions over the last few years, as it is located handy to where family live that we travel to Christchurch to visit. We have always been OK with it, as it is budget priced, and has smorgesbord dinner available, which we have always found to be good.
However on our last visit, thing seem to have changed alot, one would presume there has been a change in ownership or management, or something.
When we arrived late afternoon about 5.30pm, we checked in and asked to book a table for dinner for about 6.30 or 7.00pm. The receptionist said she couldn't do that (always had in the past), and we had to go to the restaurant desk and book there. Well there was a queue of about 25 people, so I joined that and waited a considerable time before being attended to. I was told that they now only have 2 dinning times. One was at 5.30, which was the crowd that I got caught up in, or else at 8pm. This is far later than we are happy dinning but as it was too late for 5.30, decided it would have to do. Then the restaurant reception said we couldn't do that time slot as she thought they were full. I explained that we were house guests, and she would still not commit to wether we could get a table or not, and said to come back at 8 to see if she could fit us in. Well, if we waited till 8pm and we couldn't get a table, it was then tooo late to make alternative arrangements, so it was a bit of a situation. But one of the reasons we chose to stay at the Redwood, was so we could relax with a couple of drinks and not have to get in the car to go somewhere for dinner. So we chanced it, and did get a table, in fact therer were at least ten tables not in use , so I do not see why she thought they were fully booked. Then, due to the fact that everyone had seated at once, the waiting staff was under huge pressure to get drinks service to everyone at once, and we ended up having to get up and go to the bar and get our own bottle of wine. Then once again, as everyone seated together, all the entree product started running out at the same time, and if you were not one of the first up there, your selection was somewhat limited. On previous visits, dining times were staggered, and this meant the bain-marie dishes were always kept topped up, but this night was disastrous, particularly if like us, you sat back and waited for drinks service before eating. With it being so late, we found we did not have the same appetite, and didn't even go to the dessert section.

The next morning, we wandered down to the dining room to have breakfast, but were told we could not have any, because we had not ordered it the night before. We had never previously had to "order breakfast" the night before, and apparently the receptionist was supposed to ask us wether we wanted breakfast when we checked in, but she did not. I find it ludicrous to have to order exactly what you want the next morning, because sometimes I wake up feeling like just having coffee and toast, and sometimes I might want a full cooked breakfast, and this cannot be judged the night before. So, due to a staff letdown, we had not ordered, so i asked if we could go into the dinning room and have something anyway, and we were told absolutely not. Now I have been involved in the hotel and restaurant industry for over 30 years, and just cannot believe that they would turn away two breakfasts, when there were staff on in the kitchen, and other people dining. So faced with a refusal of having breakfast, we asked the receptionist where else nearby we might be able to get breakfast, and was advised that there was a plca about 3kms up the road. So we got in the car, and when we finally found it .. ,6kms up the road !!!.... it was not open. By this time we were getting annoyed, and so knowing there was nothing further North, we headed all the way back past the Redwood hotel and finally found a hotel in Papanui called the Elms, where we were welcomed with great NZ hospitality, and had an awesome breakfast.

So when it came to "ordering" our breakfast the night before, we looked at each other, and said " heck no, lets go back to the Elms again." And we were recognised as return customers, and as we paid on the second day, we were asked about our situation, as they do not usually cater to many "walk-ins".When we told them how we had been treated (or not as the case may be ) they asked what we were paying per night, and we were then offered a room at the Elms next time we were down in Chch, for $20 less
than the Redwood, and the Elms is so much nicer,

I have no idea what thought processes went through the mind of the person who implemented the new dining policies at the Redwood Hotel, but they were certainly not customer driven, but fortunatley for them, that shouldn't be a problem, because we will not be back, and so soon they may not have any customers to worry about.

On the positive side, we have always found our rooms to be clean, so no problem there. The room decor is well and truly mid last century, but always presented OK.

The other thing probably worth mentioning is we have a couple of times been disturbed in the early hours of the morning, with noise and sounds of fighting in the carpark area, which we believe is overflow from the quite rough public bar attached to the complex.

Also, on checking out, I was flabbergasted to find that all quoted prices, ie room and dinner, were not inclusive of GST, which I thought was actually illegal in NZ now.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Redwood Hotel

Address: 340 Main North Road, Christchurch, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Hotel Style:
Ranked #112 of 131 B&Bs / Inns in Christchurch
Number of rooms: 28

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