Undoubtedly Hans Herzog restaurant is a lovely setting and much (thought not all) of the food is of a high standard. However, our recent Christmas Day treat was spoiled by a totally thoughtless response by the restaurant to one of our party advising them (3 weeks in advance) that she was gluten intolerant. No alternative bread; the gluten-free alternative to the breaded prawn was an empty space on the plate. Mirrored to a large extent by the lack of anything to go with the cheese plate (not even the ubiquitous New Zealand rice cracker). If you then add in the fact that some of the portion sizes are insanely small (two types of - admittedly excellent - venison consisted of 5 bites of one style and only 2 bites of another) at least one of our party went home feeling hungry and cheated.
At nearly NZ$500 for two (including the wine pairings of quite good, but not exceptional Marlborough wine - with somewhat marginal 100ml servings at times) I find it hard to recommend eating here. Their laudable desire to aspire to the top echelons of culinary quality seems to be at the expense of basic customer service.
If you own or manage Hans Herzog Estate, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.