The facilities of the room were good at this motel, however this is where it ended. Never have I been served by a more rude, unprofessional and judgemental staff member. On arrival Eileen was rude, unfriendly and had a go at us about no party's being held at the motel. We explained that this wasn't our intention. She took as to our room where she proceed to tell us again that no party's were to be held, again it was explained that we understood this and did not intend to have a party at her motel. After check out Eileen accused us of being drunk on arrival to the motel. Eileen stated that we had not informed her that we were on a winetour (one that she promotes on her website) and continued to judge us and make rude statements. Attempts were made to speak to Eileen and her husband about the stituation however they were rude, bullying, unreasonable and completely unprofessional. A formal complaint will be made to the Motel Assocaition of New Zealand. The service at this motel was absolutely disgusting and from previous reviews it is clear that others have had a similar experience. I would never recommend this motel to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 18, 2012
Another member of the "Profesional" Ladies reporting her unhappiness. Once again we make no apology telling guests what our standards are. Maybe if they had indicated the reason for their vist to Blenheim was to celebrate a Hen Party we would not have accepted the booking.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.