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Quality Hotel Marlborough: Traveler Reviews

4.0 of 5
20 Nelson St, Blenheim 7301, New Zealand (Formerly Copthorne Hotel Marlborough)
Hotel amenities
Quality Hotel Marlborough
Ranked #21 of 31 hotels in Blenheim
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74 reviews from our community

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Traveler rating
    31
    23
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Date Rating
Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
“Comfortable and spacious”
4 of 5 stars Reviewed December 20, 2012

We were greeted by friendly staff, who seemed genuinely happy to have us stay at the hotel. Front desk staffer offered to help us figure out the best way to get to a not-so-close restaurant, which was much appreciated. Rooms are clean and have all the amenities one might need. Bathroom enormous! Location within a few minutes walk to town.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lynne S about Quality Hotel Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Comfortable and pleasant”
4 of 5 stars Reviewed December 15, 2012 via mobile

Stayed at this hotel for one night, and used their function room facilities.

We had a very friendly welcome, and comfortable large rooms. Bathroom was probably twice the size of my bathroom at home! Restaurant food was very tasty, and despite our rather late arrival, the restaurant staff didn't try to rush us through our meal (which happens really often, obviously these guys are well trained).

The function room was large and cool, which was a must for a December day in Blenheim. Everything worked well as it should.

Would not hesitate to stay here again, it seems like a really friendly and well run family operation. Should I need function rooms in Blenheim again, similarly, I would be happy to return.

They also have a very cute wee dog, Lilly, who makes the place her own!

Stayed December 2012, traveled on business
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Ask mcfaddendr about Quality Hotel Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Just not up to scratch”
3 of 5 stars Reviewed November 25, 2012

Booked at this hotel and got a confimation email with the correct details. 3 days before we were due to stay there, I got another email with totally incorrect details. Rang to check and should have listened to the warning signals. Got there and the rooms were fine but oh, the service. Asked for brochures about the wineries in the area - apparently they have NO brochures but the man at the counter has all the information in his head! Not much use for spreading out on the bed and sorting thru though. And I noticed they had 32 (yes, I counted) books on Quality Hotels. Could I suggest a few less of them and some more on what the area is famous for? And FlyBuys are mentioned on their sign but we had to ask for them - they weren't offered. We were actively discouraged from using the dining room to the extent that we were given a toaster to take to our room. The people running this hotel need to decide if they are actually suited to hotel work. Our rubbish bins had no plastic bags in them and they weren't emptied. When we asked about this we were told, I only do beds, I don't do bins. Obviously, but not much help.
They seem to be operating on minimal staffing levels and it shows. I very much doubt I would stay here again - there are just so many better options.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Maree G about Quality Hotel Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepawake, Owner at Quality Hotel Marlborough, responded to this review
November 29, 2012
Thank you for taking time to write a review of our hotel.I am very sorry that your stay was not up to standard.First of all we are very happy to offer Fly buys with all stays,we have now placed a message at reception asking our guests to please present their flybuys,so hopefully that will fix that.We do stock maps of the wineries here but unfortunately we ran out of these the day before your arrival and got them the next Monday.There seems to be a communication issue regarding the toaster, Your traveling companions on arrival asked us if we could provide a toaster for their room as they had special dietary requirements and could not eat in our restaurant.I am sorry you had the impression that we discourage guests eating in our restaurant as we actively encourage guests to dine in as this is a major income stream for the hotel.
Lastly I have sent you a private email saying how we intend to make things right,this is important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Pleasant”
4 of 5 stars Reviewed November 11, 2012

A clean, tidy and quite up to date hotel. Room was comfortable and large. Bathroom a little dated though completely adequate. Restaurant meals were above average quality. Staff kind and courteous. May be a little warm in summer as the room did not have air conditioning though completely adequate for cooler months. I would stay at my next visit.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Getmoosed about Quality Hotel Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“Great Blenheim Stopover”
4 of 5 stars Reviewed October 31, 2012

I was stopping overnight before catching the ferry, as so many Blenheim visitors do, and found this on the internet - hotel luxury at a very reasonable price, much better value than the motel I stayed at last time. Comfortable, well furnished room, convenient off street parking, helpful staff, good dinner and breakfast in the restaurant, friendly helpful staff - what more can you want?

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sparky81 about Quality Hotel Marlborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Quality Hotel Marlborough
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Additional Information about Quality Hotel Marlborough

Also Known As:
Copthorne Hotel Blenheim
Quality Hotel Marlborough Blenheim, New Zealand
Address: 20 Nelson St, Blenheim 7301, New Zealand (Formerly Copthorne Hotel Marlborough)
Region: New Zealand > South Island > Marlborough Region > Blenheim
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotels in Blenheim
#10 Luxury Hotels in Blenheim
Price Range: $$
Hotel Class:4 star (4*)
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