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“4 stars? Really?” 2 of 5 stars
Review of Quality Hotel Wellington

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Quality Hotel Wellington
4.5 of 5 Hotel   |   223 Cuba Street, Wellington 6141, New Zealand   |  
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Ranked #13 of 48 Hotels in Wellington
Auckland Region, New Zealand
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
“4 stars? Really?”
2 of 5 stars Reviewed April 26, 2014

First, one small lift in a hotel... Really how does that work? one person & trolley of luggage = no room for anyone else. No other lift. It wasn't that fast either.
second... Spa pool with no jets & no towels in the swimming area!
Next... Thump. thump, thump from the room above. Rattle, rattle of air con.
Next... No shower doors = bathroom (entire) flooded whenever a shower was has (small shower by the way)
Bed too soft = sag in middle = sore back
Room numbers not on doors! Who puts them on the side of the doorways in faded numbers?
Needless to say - disappointed!

Room Tip: Go somewhere else
See more room tips
  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 27, 2014
Dear Sheryl_nostrebor,
Thank you for sharing your experience and I apologise we didn't meet your expectations. We aim to make everyone's stay a comfortable and enjoyable experience. We're committed to providing the best possible accommodation and service so I've taken your review on board to help us improve our day to day operations. Thank you again for sharing your experience and I look forward to welcoming you back soon.
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Mildenhall, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 22, 2014

The Quality Hotel is in Cuba Street, which is a very atmospheric street in Wellington. The room was clean, spacious and with a small kitchenette. Very good breakfast. Staff were polite and helpful. Would definitely stay here again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 23, 2014
Dear JEAN C,
Thank you for taking the time to tell me about your experience at the CQ Hotels Wellington and I am very glad that you enjoyed your stay as well as the hotel facilities. The team takes great pride in the service they deliver and I was pleased to share your comments with them.
I look forward to welcoming you again in a very near future, please feel free to contact us directly on our website and we will organise your reservation personally.
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, NZ
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 11, 2014

I stayed here as a solo traveller for 3 nights for work. Had a 6th floor room facing north - very quiet apart from neighboring guests who arrived home late one night.

Positives for me: adequate wardrobe and drawers space, full length mirror, discrete sensor light if you 'leave' the bedroom area & head towards the bathroom (great at night), adequate towels & a hand towel (often not avail in hotels), spare pillows of varying thickness - so handy for someone with a crook neck, good kitchenette & long desk space for work or putting shopping on.

The only negative for me was that there was no door on the shower & subsequently water covering half the bathroom floor.

The room service was timely, with nice food, though not a big selection for dinner compared to the a la carte menu, the wee cafe downstairs did great coffee/muffin combos for great value in the morning which I had for a light breakfast.

Overall a handy, spacious, clean place to stay. Thanks!

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 13, 2014
Dear TischlerAndHubby,
Thank you for your review. I am very pleased to read that you enjoyed your stay as well as the hotel facilities.
I do hope we have the opportunity to welcome you back to CQ Hotels Wellington again in the future. Please feel free to contact us directly and we will take care of your reservation personally.
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manukau City, Auckland, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2014

Took my wife to Wellington for her birthday. Her sister and husband joined us for 3 special days. What a great hotel. Everything was just perfect. Room was excellent, bed was soooo comfortable.Dinner in the hotel was superb, Michael in the restaurant has that something special I would employ him that's how good he is. Because I wanted this weekend to be special for my wife I was almost waiting for something to go wrong. It never did. It was such an enjoyable place to stay. Close to everything. We caught the daytime train back to Auckland and that was exceptional as well. Well done Quality and thank you.

Room Tip: Try their breakfasts, you will not find better in town.
See more room tips
  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 9, 2014
Dear Chris R,
Gracious greetings from Wellington! Thank you for your recent stay with us and for taking time to write us a wonderful review! We are pleased to learn that you've enjoyed your stay with your wife during her birthday and will continue to strive and excel to meet your expectations.
I will share your comments with our team, especially with Michael in our CQ Restaurant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We look forward to having you with us again in the near future, please feel free to contact us directly on our website and we will take care of your reservation personally.
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 1, 2014

I stay at this property whenever I visit Wellington for business. Situated at the top of Cuba street, you have a plethora of options for dinner. The rooms are very generously sized and have VERY comfortable beds. The staff are friendly and helpful, I look forward to my next trip to Wellington!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 2, 2014
Thank you for your review. I am very pleased to read that you enjoyed your stay as well as the hotel facilities. I do hope we have the opportunity to welcome you back to CQ Hotels Wellington again in the future.
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed March 30, 2014

Started our stay by checking in on the 29th after a long journey ready to get to our room first when we checked in got sent to the wrong room had to go back to reception and then got told the correct room.
Checked in a car for two nights of car parking and they charged us for them when I asked whilst checking in if there was any charge and was told there is not. Absolutely horrible customer service. Bathroom was not cleaned correctly and there was no air conditioning or ventilation in the room other than a cheap pedestal can. Avoid at all costs overpriced and do not get any customer service for your money.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 1, 2014
I apologise we didn't meet your expectations. We aim to make everyone's stay a comfortable, enjoyable experience and we're committed to providing the best possible service so I've taken your review on board to help us improve our day to day operations. Feel free to contact the hotel or myself directly if you would like to make any suggestions on how we could make our customer experience better. We'd appreciate any further feedback you may have. Thank you again for sharing your experience and I look forward to hear back from you soon
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 27, 2014

Stayed for two nights on business this week. Fantastic room, Two large beds, great space in bedroom & bathroom. Nice feeling space, modern & very clean. Staff were friendly & helpful. Should have made use of the pool & gym but decided to stay in bed a few minutes longer instead :)
Air conditioning was appreciated. Nice area in the Bar & Restaurant, well frequented by other guests & good specials on offer. Had a quick walk through the local Cuba street, great variety of interesting shops. Will definately be staying at this hotel again.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 1, 2014
Thank you for your recent stay with us and for taking time to write us a wonderful review! We are pleased to learn that you've enjoyed your stay with us and will continue to strive and excel to meet your expectations. We look forward to having you with us again in the near future! Please feel free to contact us directly on our website and we will take care of your reservation personally.
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Wellington

Address: 223 Cuba Street, Wellington 6141, New Zealand
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Wellington
#11 Family Hotel in Wellington
#13 Luxury Hotel in Wellington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quality Hotel Wellington 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
CQ Wellington is a unique complex with an exceptional personality. Ideally located on the doorstep of all the restaurants, bars, shopping and attractions for which Wellington is renowned for. Just a 10 minute walk down vibrant Cuba Street to the Wellington waterfront and Te Papa, and only 20 minutes to the Wellington Railway Station and Westpac Stadium. Qualmark rated 4 Star Plus, this modern property within the CQ complex offers hotel suites and apartments that exude style with a relaxed ambience. The Quality Hotel suites boast some of the largest hotel rooms in Wellington (32m2) and are all equipped with kitchenettes and chic bathrooms. Our CQ Executive Apartments have floor to ceiling windows for abundant natural light and are split over two levels; perfect for families, groups or colleagues sharing. It's no wonder the Quality Hotel Wellington was named one of the top 9 Quality Hotels in the world by Choice International in 2012! ... more   less 
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Also Known As:
Quality Inn Wellington

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