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“Enjoyable stay” 4 of 5 stars
Review of Quality Hotel Wellington

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Quality Hotel Wellington
4.5 of 5 Hotel   |   223 Cuba Street, Wellington 6141, New Zealand   |  
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Ranked #13 of 48 Hotels in Wellington
New Zealand
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed April 7, 2012

Spacious room, though little disappointed at lack of view. Ours looked out onto an internal courtyard and had to keep our curtains drawn otherwise those in the gym could look right into the room. Happy for one night, though not sure about a week there.
Room very clean when we checked in, in fact we had to wait about 20 mins while it was cleaned. Liked the little lights under the bedside tables that automatically clicked on when you got up in the night.
no street noise so slept well.
LOTS of nearby restaurants so spoilt for choice. Wouldn't feel safe if travelling by myself and having to return late at night to the hotel as not the greatest of areas.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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286 reviews from our community

Traveler rating
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    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Nelson, New Zealand
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 29, 2012

Great location, handy to the restaurant and theatre scene. Room was spacious, modern and well equipped, including basic cooking facilities. Good sized bathroom but shower cubicle a bit small. Our room was on the rear of the building and was really quiet with no traffic noise. Staff friendly and professional. Good value for money and will definitely make this our preferred Wellington accommodation for future trips.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 4, 2012
Hi Ali V,
Thank you for your reviews of CQ Hotels Wellington. We are thrilled to see that you enjoyed your recent stay with us. The team takes great pride in the service they deliver and I was pleased to share your comments with them. We look forward to the opportunity of welcoming you back to CQ Hotels Wellington again soon.
Sincerely
Olivier Lacoua
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 28, 2012

Stayed at this hotel a few weeks ago and at its sister hotel (the Comfort) a week earlier. Big contrast in space and quality. If you can afford to pay the extra for the Quality Hotel, it is well worthwhile. Rooms are much more spacious, bathrooms are much, much better and the in-room cooking facilities are clearly useful if you wish to use them. I must also say that the room was very clean, modern and pleasing to the eye. The Hotel is also handily placed at the top end of Cuba Street - and there a few nice restaurants close by. There also seems to be a nice chip shop accross the road but be aware that it closes early (by Uk stds) so if you go for a few drinks first it will be shut when you get back.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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QHW, General Manager at Quality Hotel Wellington, responded to this review, April 4, 2012
Hi Stephen R,
Thank you for taking the time to write your review. We are delighted to see that you enjoyed your stay and in particular, your room being spacious and clean.
I have taken note of your comment in regards to the time closure of the nearby shops and will forward your comment to the local retail association for their review. Thank you for bringing this to my attention. We look forward to welcoming you back to CQ Hotels Wellington again in the near future.
Sincerely
Olivier Lacoua
General Manager
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Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2012

Can make this one of the best places to stay in Wellington. Our room key constantly lost it's code (even when nowhere near a mobile phone) and always happened at the MOST inconvenient times. It started to become a little frustrating when it would work in the lift but not at my room. No air-con in the corner suites means that the room becomes a solarium with the morning sun streaming onto the windows - KEEP THE BLINDS CLOSED to keep the room as cool as possible. The small side windows being able to open and offer fresh air however was a bonus to this room with it's fabulous views. Lastly washing facilities. I didn't think it was satisfactory to walk to the accompanying building to wash and dry my clothes. The rooms are HUGE! ...Surely large enough to accommodate a washing machine and dryer combo? Pay for view movies or a Childrens Sky Channel would have been great as there was nothing my kids could occupy themselves with while in the room.
Was fantastic to stay on Cuba Street although a little painful to remember to feed the meter by 8am each morning to avoid a parking ticket. The parking officers are out in force and you WILL get a ticket if you haven't paid or moved on by the prescribed time.

Room Tip: Pick a room with air-con and that is west facing to avoid the blistering morning sun.
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  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 4, 2012
Hi Mel G
I very much appreciate your comments regarding your stay at the CQ Hotels Wellington. It is always a great pleasure to receive positive feedback. I have taken careful note of your comment in regards to the key card access and forwarded your message to our maintenance department for their review and action. Your comment in regards to the air conditioning will help us to develop a new project which will ensure that our product remains at a consistent high standard. Thank you again for bringing this to my attention/
I will also share your suggestion for the hotel to provide Pay Movie, Children Sky Channel with our hotel improvement committee. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and I am looking forward to hearing from you soon.
Sincerely
Olivier Lacoua
General Manager
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Dundee, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 21, 2012

We stayed here for two 3 night stays and the first one was perfect, with a great room, large bathroom and convenient kitchen. The second stay should have been even better as we had a special package including free breakfasts, bottle of wine and chocolate treat on arrival. However on returning around 10 pm on the second night our key card would not open the room door. The night staff tried various pass keys but after about 45 mins announced that we would have to sleep in another room until they could get a specialist to open the door in the morning. Of course all our clothes, toiletries etc were in our room so we were very unhappy but had no choice. The following morning the front desk had not been informed at all of the problem but fortunately the day porter, unlike the night one, had been trained for this problem and was able to open the door in a few minutes. This could have been a major disaster if it had occurred on our 3rd night as we had a very early flight the next morning!
All in all a nice visit spoiled by inadequate staff training.

Room Tip: best away from the Cuba Street side as this can get a bit noisy.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, April 4, 2012
Hi RMC1314,
Thank you for taking the time to tell me about your experience at the CQ Hotels Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
It is very unfortunate to read that you experienced a disappointing level of service from the Reception desk. We endeavour to provide an excellent customer experience for every guest and in this instance it seems not to have been the case.
Your feedback has been forwarded to the Front Office Manager highlighting to her the importance of high level of customer service and the need to train equally both day & night teams. This will help minimizing the possibility of this happening in the future. Thank you for bringing this to my attention.
Once again, I really appreciate you sharing your concerns and am looking forward to welcoming you again in the near future.
Sincerely,
Olivier Lacoua
General Manager
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Auckland, New Zealand
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 20, 2012

I have now stayed at the Quality Hotel in Wellington four times and have booked again for a future trip in May. Why? Excellent value - if you get a good internet price for a very large room with two queen size beds. Our trips to Wellington have often been with a teenager in tow, to check out the university etc - so it has been a good place to stay without having to book an extra room. The rooms are huge. No view to speak of - other than the apartment block immediately beside - this last visit in Feb we had a 3rd floor room with only half the normal windows as the gym was right beside but it was still perfectly fine.
First impressions of the hotel aren't spectacular as you walk into the lobby off Cuba St... but it is right in the heart of the interesting part of the city. Lots of great cafes and interesting shops close by... Cuba St is a little bit seedy but totally charming and full of action.
A couple of visits we had a car and the provided parking was fine, with good access directly into the hotel - it does cost $20 a night though.
Reviewers have complained about the lack of air conditioning - and maybe it is a problem on a hot Wellington day, but we have never found it to be overly hot and have always opened a window which is a bonus. The bathrooms are modern and of a good standard - although, yes, some of the showers overflow onto the tiles a bit.... but not really a huge issue.

Room Tip: Probably best to get a higher floor level for quietness....
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, Sales and Marketing Manager at Quality Hotel Wellington, responded to this review, March 7, 2012
Hi LizF_NZ, Many thanks for your recent feedback on Tripadvisor. We are so pleased you have enjoyed your time staying in our hotel, in particular the size of the rooms and the location on Cuba Street. We are looking forward to you staying with us again in May!
Many thanks - Ania Truman, Sales and Marketing Manager.
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New Plymouth, Taranaki, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 19, 2012

Mostly the hotel was fine, the rooms were nice, minus the lack of aircon, but i cannot understand why a roll out bed for an extra guest could not be found due it being 10pm when we arrived. We thought one had been ordered, not sure if this was ours or the hotels fault, but plans do change and the staff memeber in question was less than accomodating meaning one of our guests actually had to sleep on the hard floor overnight. Certainly not acceptable for 4 star hotel.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QHW, General Manager at Quality Hotel Wellington, responded to this review, February 21, 2012
Hi Nikki L
Thank you for taking the time to tell us about your experience at the CQ Hotels Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
It is very unfortunate to read that you experienced a disappointing level of service from the Reception team. We endeavour to provide an excellent customer experience for every guest and in this instance it seems not to have been the case.
Your feedback has been forwarded to the Front Office Manager and her team highlighting them the importance of high level of customer service and the need to minimize the possibility of this happening in the future.
Once again, I appreciate you sharing your concerns and am looking forward to welcoming you again in the near future.

Sincerely,

Olivier Lacoua
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Wellington

Address: 223 Cuba Street, Wellington 6141, New Zealand
Phone Number:
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Wellington
#11 Business Hotel in Wellington
#13 Luxury Hotel in Wellington
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Quality Hotel Wellington 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
CQ Wellington is a unique complex with an exceptional personality. Ideally located on the doorstep of all the restaurants, bars, shopping and attractions for which Wellington is renowned for. Just a 10 minute walk down vibrant Cuba Street to the Wellington waterfront and Te Papa, and only 20 minutes to the Wellington Railway Station and Westpac Stadium. Qualmark rated 4 Star Plus, this modern property within the CQ complex offers hotel suites and apartments that exude style with a relaxed ambience. The Quality Hotel suites boast some of the largest hotel rooms in Wellington (32m2) and are all equipped with kitchenettes and chic bathrooms. Our CQ Executive Apartments have floor to ceiling windows for abundant natural light and are split over two levels; perfect for families, groups or colleagues sharing. It's no wonder the Quality Hotel Wellington was named one of the top 9 Quality Hotels in the world by Choice International in 2012! ... more   less 
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Also Known As:
Quality Inn Wellington

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