Stayed here for 2 nights out of a 2-week honeymoon trip in NZ. The hotel's concept is a little different from other hotels - it is a boutique hotel, which means there are not that many rooms and guests. The hotel itself is not a building on its own; it occupies the entire fourth floor of a building with other tenants. There is no reception counter - when you arrive at the main lobby on the ground floor of the building, you are to ring the bell and the hotel staff will unlock the main door remotely for you. They will then wait for you at the fourth floor while you take the elevator up, and then show you to your room. So it felt more like staying in an apartment rather than a hotel as there was no typical 'reception' area.
Our first impression of the room was good. It felt warm and inviting and the bed looked and felt really comfortable. The room was also spacious and very clean. Location was superb - it was so nearby the awesome Te Papa Museum, harbour, and Courtenay Place which had loads of eateries and even the famous Embassy Theatre. We didn't have to drive anywhere except when we wanted to explore the Miramar area which was only a 10-minute drive away. So was the airport, which meant we didn't have to rush too much to catch the first flight out to Christchurch right after checking out.
Service at the hotel was excellent. Despite not having a typical reception area, our calls were always answered and the staff were always ready to help. Because we were checking out very early, before office hours, the hotel let me simply leave the room key in the room to check out and said they'd process the payment later using the credit card details that I had already previously provided. Very efficient, very convenient.
However, there were some things we disliked about the hotel. Firstly, the hotel had no parking in the building, so guests have to park at the cinema's public carpark opposite the building. The hotel has rented out some lots there which guests can use for free (ask the hotel for the lot numbers), but they are limited and on a first-come-first-serve basis. Because we checked in quite late in the day, the free spots had been taken up, so we had to pay to park there. Hotel guests are given a discounted fee of $6/24 hours, which is much lower than what the public has to pay to park there.
Although the balcony was large, it didn't have too good a view because we were directly facing an adjacent apartment/office building. So we could look directly into some people's apartments, and vice versa. The balcony also wasn't sheltered, so we didn't really get to enjoy it due to the rain.
The shower, although hot, had a relatively low water pressure. When I first saw the bathroom after checking in, I was a little disappointed to see that the towels had been hung and arranged on the towel rack in a very slipshod manner. On our second day, when we came back to the room after it was serviced, I was further dismayed to see that the toiletries had not been replenished, and the towels were again hung in a very slipshod and lazy manner - wasn't neat or tidy and looked like no effort had been put in at all. We did enjoy the heated towel rack, though, and it provided us with some nice hot towels after our showers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.