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“Not hotel. Backpackers more like it” 2 of 5 stars
Review of Leisure Inn Wellington

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Leisure Inn Wellington
3.5 of 5 Hotel   |   355 Willis Street, Wellington 6001, New Zealand (Formerly Mercure Wellington Willis Street)   |  
Hotel amenities
Ranked #38 of 48 Hotels in Wellington
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Not hotel. Backpackers more like it”
2 of 5 stars Reviewed June 26, 2014

Yeah. What can I say. Small rooms, but you have to walk thru a odd odour before you get to it. Yuck. Pillows flat and lifeless, very well worn furnishings. TV remote was broken ( you couldn't turn it down, Bedside lamp didn't work. Staff were the only saving grace. They were very attentive and pleasant.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, Manager at Leisure Inn Wellington, responded to this review, June 30, 2014
Dear Guest

Thank you for your review.We consider every feedback as an opportunity.
I would have liked to discuss the matters with you further and know especially if the issues have been raised with our FO team as we usually fix TV remotes and lamps very easily.

I am glad that you highlight the great customer service of the Leisure Inn team as we work
hard to constantly improve our services and level of standards.

We have recently changed our rate plan to offer our guests some ALL inclusive rates with traditional cooked breakfast and in room broadband internet.

I do believe that this makes our Hotel different with an exceptional value for money.
I hope you will stay again with us and take benefit of our offers by still enjoying our exceptional customer service.

Kind regards

Nicolas Caffardo,
Hotel Manager - Leisure Inn Wellington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Hamilton, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 12, 2014

The staff were very friendly during our 3 day stay. We were on the 5th floor and had great views. The sun rising over the harbour and the mist in the morning were spectacular. The room we stayed in was clean and cosy with basic amenities. I will definitely stay here again. thank you

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at Leisure Inn Wellington, responded to this review, June 15, 2014
Dear Guest

We are glad to read that you enjoyed your stay at Leisure Inn Wellington, we actively endeavour to make sure our guests make the most of what Wellington has to offer. Our Housekeeping team prides themselves in delivering a great service with some clean and tidy rooms.

I am sure our staff would be delighted to hear your comments. We look forward to seeing you again in a near future.

Kind regards
Nicolas Caffardo
General Manager - Leisure Inn Wellington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 9, 2014

A reasonable if basic hotel that would suit for short stays. Away from the main cbd, you will need a at as I don't recall seeing any buses. Basic features in room was clean but putting 2 singles beds together and calling it a queen doesn't make it. No room service and the restaurant only does breakfast.
Lobby wifi is 30 min bit it's per device so use your phone and laptop/tablet to get that extra time.
If your budget conscious and don't like backpackers this would do as a place to sleep. Friendly and helpful staff.

Room Tip: Go higher as there are a lot of motorbikes in Wellington.
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  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at Leisure Inn Wellington, responded to this review, June 10, 2014
Dear Guest,

Thank you very much for your time sharing your experience at Leisure Inn Wellington.
We do appreciate getting feedback as they help us improving our customer service and working closely with the Hotel Owner to complete the Hotel refurbishment.

I am glad that you found the overall service a good value for money. At Leisure Inn Wellington we pride ourselves looking after our customers and doing our best to meet their expectations.
We hope to see you again in a near future.

Kind regards

Nicolas Caffardo
General Manager - Leisure Inn Wellington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanganui, New Zealand
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 8, 2014

On a one way roading system makes heading west to Brooklyn interesting. Close to cafes in Aro St & Cuba St. Only supplies breakfast on site. Clean & comfortable room. One lift to service 5 floors. Great views of the harbour & city from our room. Good deal with booking.com

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at Leisure Inn Wellington, responded to this review, June 9, 2014
Dear Guest

Thank you for your time and thank you for your comment. At Leisure Inn Wellington we do our best to provide our guests with the best customer service. Your feedback about the hotel and our location is very important to us as it is true that we are in the heart of the cultural part of Wellington between Cuba Street and Aro Valley.

We are glad that your found a great deal on one of our partner website. We are pleased to inform our guests that we now offer ALL Inclusive offers with Cooked Breakfast up to 2 persons and In room broadband Internet for up to 300MB per day.

We hope to see you again in a near future.

Kind regards

Nic Caffardo
General Manager - Leisure Inn Wellington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 2, 2014

Husband & I enjoyed our night away at your hotel. The bed was huge & comfortable, good size room for two, clean & just cosy & inviting.
Value for money.
We recommend this to anyone & we will be visiting again.

Room Tip: Higher the floor, better the view.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at Leisure Inn Wellington, responded to this review, June 4, 2014
Dear Guest

Thank you for your nice comment about Leisure Inn Wellington. I am glad that you enjoyed the bed and the size of the room.

At Leisure Inn Wellington your comfort is our priority. We do our best to provide you with the best customer service and comfort in the room for a 3 and a half star property.


You’ll be happy to know that we are launching ALL Inclusive rates in order to provide our customers with the best value for money. From now onwards In room broadband Internet* and Breakfast for up to 2 persons will be included!

Thanks again and see you soon in Leisure Inn Wellington.

Kind regards

Nicolas Caffardo
General Manager - Leisure Inn Wellington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 30, 2014

This "hotel" is akin to a student hall of residence, My room was cheaply and poorly furnished. It had plenty of mystery stains and the whole feel of the place was cheap and run down. Extremely disappointing as I'd had a high expectation given it was a Mercure. This place needs a serious renovation. I would definitely not stay here again.

  • Stayed October 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at Leisure Inn Wellington, responded to this review, June 2, 2014
Dear Guest,

Thank you for your comment on our partner website Trip Advisor. I am sorry if our hotel did not match your expectations. The Hotel Owner and operator Staywell Hospitality Group are currently working hard to upgrade the hotel facilities.

The Hotel and the Sales and Marketing team is actively proposing improvements to our services and ongoing promotions to provide you with the best value for money.

We will keep our valued customers updated on the Hotel refurbishment and hope that you visit following the refurbishment so that we may exceed your expectations of staying with us.


Kind regards

Nicolas Caffardo
General Manager - Leisure Inn Wellington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taupo, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 29, 2014

I will never stay there again, I found the front desk staff unhelpful and mean. Make sure you ask not to be put in a room by the lift you won't sleep, and even if you request that they may put you in there anyway and then you have to complain and get moved. You only get two pillows for the whole king size bed. Basic is what I call it. Good luck.

Room Tip: Ask not to be put by the lift and ask for more pillows.
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  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at Leisure Inn Wellington, responded to this review, June 2, 2014
Dear Guest

I have tried to contact you after your check out. With no success and would welcome an opportunity to further discuss your stay with us.

I sincerely apologise that you did not find the staff helpful. I have discussed the matter with the team and found that they did offer you a 15% discount on the Rate of the Day when you checked-in after they managed to cancel the wrong booking with the Website at no cost for you.

I am sorry that the first room allocation did not give you entire satisfaction. We are currently working on the lift replacement and by the time we get the work completed we are more than happy to propose room moves if the allocation does not suit you. As a reminder the rooms close to the lift are the most spacious. I strongly recommend our valued guests to not hesitate requesting extra pillows, our staff will be happy to assist.

I hope that this will answer some of your questions or ease some of the frustration you experienced and would welcome you to contact me via email on gmliwe@leisureinnhotels.com.

Kind regards

Nicolas Caffardo
General Manager - Leisure Inn Wellington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Leisure Inn Wellington

Address: 355 Willis Street, Wellington 6001, New Zealand (Formerly Mercure Wellington Willis Street)
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Business Center with Internet Access Free Parking Wheelchair access
Hotel Style:
Ranked #38 of 48 Hotels in Wellington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Leisure Inn Wellington 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
Centrally located in the heart of the Cuba Quarter of Wellington, Leisure Inn Wellington is a short walk to local attractions, dining and shopping. Offering 90 well-appointed rooms with amenities and facilites suited for both business and leisure guests. ... more   less 
Reservation Options:
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Also Known As:
Mercure Wellington Willis Street Hotel Wellington
Accor Wellington Willis Street

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