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“Our only disappointment in New Zealand” 2 of 5 stars
Review of Quest Wellington

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Quest Wellington
4.0 of 5 Inn   |   33 Hunter St | (Cnr Hunter Street & Lambton Quay), Wellington 6011, New Zealand   |  
Hotel amenities
Ranked #19 of 51 Wellington B&B and Inns
Cupertino, California
1 review
2 helpful votes 2 helpful votes
“Our only disappointment in New Zealand”
2 of 5 stars Reviewed November 29, 2010

This hotel was our only disappointment among the 10 hotels we stayed throughout New Zealand. On the day we arrived, we called the hotel for directions from the main highway and were given very poor ones twice. At the third attempt we we told we were driving in circles and it was too frustrating to deal with us. Well, whose fault was that? The "service person" then told us we should go to a gas station and hung up on us.
(BTW, we traveled the whole length of New Zealand and never had any other problems finding our way. )
We eventually arrived at the hotel thanks to a friendly gas station attendant. The parking lot for the hotel was 2 blocks away which made carrying luggage awkward. The front desk told us they had "run out of discount coupons for the parking lot" which meant we had to pay $40 instead of $25 for overnight parking. Other guests checking in had the exact same experience. We were told the person who was supposed to order the discount coupons had not done so. The room was pleasant enough with a very nice bathroom, but the service was terrible.
Don't stay here if you're driving. Hotels should know where they are and be able to give you directions on how to get there.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Vista, California
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 27, 2010

party of 4 stayed one night in November. The location was fantastic. The staff was very pleasant. Lobby was locked in the evening so very secure. I wish we had booked it for more then one night. I highly recommend this property for anyone that wants to be centrally located.
Our 2 bedroom apt was clean. The washing machine broke down but the staff sent housekeeping up to gather our wet clothes, and they washed dried and folded them for us.

  • Stayed November 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 14, 2010

Room had broken sofa, Broken headboard, Dirty curtains and dirty windows.
All very tired definately not the 4 + star accomodation that it bills itself - be warned read the reviews before you book!
Location great however there are other Quest Apts nearby that offer better value and cleanliness.
Noisy at night but that is to be expected for such a cental location.

  • Stayed November 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed October 28, 2010

we didn't mind it was an old building, newly renovated, the character is still there, but for goodness sake it is dirty. when i booked it was free breakfast, when we got there they said breakfast not free. false advertisement.

  • Stayed October 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tauranga, Bay Of Plenty, New Zealand
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 14, 2010

Pros - Central location, good sized room, friendly staff, nice shower and bathroom, comfotable bed.

Cons - Room overlooked street, lots of noise from traffic and drunk people (but it was sevens weekend so all good!).. Room was expensive but again it was sevens weekend.

Would I stay here again? Yes if rooms were a little cheaper.

  • Stayed February 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
85 reviews 85 reviews
53 hotel reviews
Reviews in 46 cities Reviews in 46 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 7, 2010

We pre-booked the Quest several months in advance for approx 15 people. We had several changes in the booking which were all confirmed by the staff there. Once we arrived our bookings were all wrong, the parking and breakfast that was supposed be included and to which we had confirmation of was "not included now". We were questioned about the booking but the management never bothered to check into the acutal paper trial and emails until we insisted we were not wrong. Really poor service with no apologies at all. Very poor management skills. We had customers with us from overseas and all around New Zealand and the whole exercise became very stressful. After returning home I re-sent all emails with the hope of resolving the issues we had, that was two weeks ago and we are still no further ahead. What a joke.

Stayed February 2010, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Questwgtn, General Manager at Quest Wellington, responded to this review, July 31, 2010
Quest Wellington has new owners, and hence we are committed to ensuring this historic landmark building is treated with the respect she deserves. We have embarked on a refresh programme and the cleanliness of the property was our first priority. Now that she is clean we have embarked on refreshing the rooms with new beds & bedding, carpets steam clean and new window coverings. Maree and the team look forward to seeing you at Quest Wellington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
whangarei
1 review
4 of 5 stars Reviewed November 29, 2009

My husband and I stayed here for 3 nights recently. I had booked several rooms for friends and family, as we were all attending a family wedding. Everything about the hotel was pleasing - big rooms, huge bathrooms, kitchen and washing facilities. The location is unbeatable if you are going to be in downtown Wellington. You can walk everywhere, in fact I would recommend you do so, it is much easier than trying to drive. All of our party were happy with my choice of hotel and would stay again. Just remember that the rooms are not serviced on Sundays, so be sure to stock up at the fantastic supermarket down the street. We also used the babysitting facility which was wonderful.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Wellington

Address: 33 Hunter St | (Cnr Hunter Street & Lambton Quay), Wellington 6011, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Free Breakfast
Hotel Style:
Ranked #19 of 51 B&Bs / Inns in Wellington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quest Wellington 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Quest Wellington Hotel Wellington

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