This hotel was our only disappointment among the 10 hotels we stayed throughout New Zealand. On the day we arrived, we called the hotel for directions from the main highway and were given very poor ones twice. At the third attempt we we told we were driving in circles and it was too frustrating to deal with us. Well, whose fault was that? The "service person" then told us we should go to a gas station and hung up on us.
(BTW, we traveled the whole length of New Zealand and never had any other problems finding our way. )
We eventually arrived at the hotel thanks to a friendly gas station attendant. The parking lot for the hotel was 2 blocks away which made carrying luggage awkward. The front desk told us they had "run out of discount coupons for the parking lot" which meant we had to pay $40 instead of $25 for overnight parking. Other guests checking in had the exact same experience. We were told the person who was supposed to order the discount coupons had not done so. The room was pleasant enough with a very nice bathroom, but the service was terrible.
Don't stay here if you're driving. Hotels should know where they are and be able to give you directions on how to get there.
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- Also Known As:
- Quest Wellington Hotel Wellington