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Wellington

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Ibis Wellington: Traveler Reviews


153 Featherston Street, Wellington 6001, New Zealand
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Reviews you can trust

71% Recommend
3.5 of 5 stars 43 reviews
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All (43)
[ Date ] [ Rating ]
Fantastic customer service and follow-up

Ibis Wellington

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4 of 5 stars
MidwifeWong   3 contributions
Palmerston North, New Zealand
Jun 24, 2009 | Trip type: Family

I am wanting to report on the fantastic customer service and follow-up after a less than ideal situation was endured during our stay. Ibis were not to blame for the said situation (other guests were at fault) and did their best to try and rectify the problem at the time, and have identified areas to work on for possble future re-occurance. The professionalism and helpfulness from check-out staff was paramount and follow-up from the General Manager Nathan, exceeded expectations.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since June 01, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Nathan Frost, General Manager
(Management representative)
Jun 25, 2009
Thank you for you lovely comments regarding the hotel and the follow up you recieved. On behalf of the hotel I again apologise that you did not fully enjoy your stay with us due to other guests. I am sure that the next time you stay with us you will have no similar problems.

Thank you once again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
top spot for a quick stop

Ibis Wellington

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5 of 5 stars
daubs   6 contributions
blenheim
Jun 17, 2009 | Trip type: Business, Couples

call in for a night at the last min got a room for $70 room was big and very clean

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 17, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Nathan Frost, General Manager
(Management representative)
Jun 25, 2009
Thank you for your comments. We pride ourselves on maintaining the cleanliness of the rooms. I am glad you enjoyed your stay with us and we look forward to welcoming you back to Ibis Wellington in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great expirence

Ibis Wellington

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4 of 5 stars
guesswho1100   9 contributions
Auckland
Jun 14, 2009 | Trip type: Business, Solo travel

Excellent hotel, clean tidy, very quiet rooms. Rooms were a good size, not too big, not too small. Great water pressure in the shower. Reception was very helpful and friendly, I had one of the old rooms, I know they are currently renovating the hotel. But was very happy with the room I got.

Breakfast was standard really, nothing over the top, small selection buffett. Room service had little to be desired. I purchased one item of the menu for dinner one night, all I got really was a plate full of grease. Didn't eat the fish in the end it was that soggy in oil.

Apart from that, a excellent hotel, basic but pleasurable.

Internet access was fast to but no wireless in rooms. Recommended!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since June 14, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Nathan Frost, General Manager
(Management representative)
Jun 25, 2009
Thank you for your comments regarding your stay with us. I am glad you enjoyed the room and I am sure that when the new rooms are completed you will enjoy the Ibis even more!!

I apologise that your room service was not up to standard. At Ibis we provide a service called "Grab it and Go", where meals are purchased and picked up from the restaurant rather than delivered to your room. Even though this is the case, the quality of the food should always be up to standard. We are currently changing our menu and the new Grab it and Go will be fresh and a vast improvement on our previous menu.

Thanks again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Good Accommodation in Excellent Location, but can be Noisy

Ibis Wellington

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4 of 5 stars
LPWilliams   23 contributions
London, UK
May 16, 2009
1
person found this review helpful

I stayed 2 nights in this hotel in March 2009 as part of a package tour of New Zealand and Australia, so cannot comment on the room cost but can make observations on the facilities etc and compare it to all the other 'same-standard' 3* or so hotels I stayed in.

The hotel is a narrow high-rise located on a busy main street in the heart of the lively city of Wellington. There are quite a lot of bars/restaurants in the immediate vicinity, the harbour area is a couple of minutes stroll away and all the city centre highlights (Museum etc) can be accessed in a walk of less than a 10 minutes. The surrounding area is noisy, but as my room was on the 15th I had no bother at all from 'below' - however, other members of my group told me that they didn't fair as well since they were on lower levels....

Overall, the hotel was fine with no significant negative points, with all the expected room facilities and cleanliness but there was no in-room safe. The bathroom wasn't, with just a shower cubicle and fairly small basin area which reflected the proportions of the less-than-average-sized room.... As the 2 main lifts can get a bit busy at peak-periods, if you look properly you can find an extra lift around the corner and achieve a rapid 'escape' !

There was a fairly small dining room which is difficult to distinguish from the bar area, which is good and bad since things can get a little congested. The breakfast buffet was fine, with a reasonable choice of foodstuffs but eggs 'cooked-to-order' (something I like a lot) didn't seem to be available.

This a clean and tidy hotel for a stay in Wellington which offers an excellent location for visiting the city; you will enjoy your stay more if your room is on one of the higher floors !

  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Member since July 07, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Nathan Frost, General Manager
(Management representative)
May 18, 2009
Thank you for your comments regarding your stay with us at Ibis Wellington. I am glad that you enjoyed the central location of the hotel within Wellington City as we are located on Featherston Street which is just of Lambton Quay and are within walking distance of everything in Wellington. I apologise that we could not do eggs to order, the breakfast at the hotel is an Ibis standard and we do not offer any variations to this. I am not sure if you were confusing the accommodation rooms with another of the hotels that you stayed in during your package tour, however we are not a narrow high rise building. The hotel is 200 rooms spread over 9 floors and was an old office block before being converted into a hotel 8 years ago. As we are in the city we do get some city noise but rarely get any complaints about it as it is quite limited, I apologise if this was an inconvenience to you.

Thank you once again for your comments regarding your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Fairly basic but reliable

Ibis Wellington

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4 of 5 stars
otagotraveller   18 contributions
Dunedin, New Zealand
Feb 8, 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I've stayed here quite a few times. You always know what you're getting - average sized rooms, always clean, staff mostly friendly, no fuss. I did have a broken ironing board once, which took 2 days and a bit of hassling to get replaced, but that's nothing major - oh, and don't eat the 'grab it and go' pizza, which is like a piece of oily cardboard. Yuk. Great location, central to everything; air conditioned rooms, good overall. I'd happily stay here again. Reasonable value for money, too.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since February 08, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Management response from Nathan Frost, General Manager
(Management representative)
May 7, 2009
Thank you for your comments regarding your recent stay at Ibis Wellington. I am sorry that it took so long for your ironing board to be replaced, this is not our usual standard and I will be following this up with my team. We have since changed the Grab it and go pizza so I hope the next time you stay you will enjoy the improvement. You will be also pleased to know that we are undergoing a full refurbishment of all guest rooms and corridors currently. I think the next time you stay with us you will see a huge improvement in the quality of the rooms.

Kind regards,

Nathan Frost
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €63 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Ibis Wellington Also Known As

  • Accor Wellington
Address: 153 Featherston Street, Wellington 6001, New Zealand