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“need a quiet location, this is it” 4 of 5 stars
Review of Citylife Wellington

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Citylife Wellington
4.5 of 5 Hotel   |   300 Lambton Quay, Wellington 6001, New Zealand   |  
Hotel amenities
Ranked #4 of 48 Hotels in Wellington
Wellington, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“need a quiet location, this is it”
4 of 5 stars Reviewed August 15, 2011

great front desk service, quiet room, clean, close to lower city shopping, away from noisy night life, recommend

Room Tip: stayed on the lower level so can onlt recommend that it was very quiet
See more room tips
  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityLifeWellingtonGM, General Manager at Citylife Wellington, responded to this review, August 17, 2011
Dear Robert G,

Thank you very much for providing us with your valuable feedback.

We try and exceed our guest expectations with our friendly but professional service and it is great to hear that you enjoyed this service and also the room that you stayed in.

We look forward to welcoming you back at CityLife Hotel when you next visit Wellington.

Many Thanks.

Kind Regards,

Viresh Mathur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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309 reviews from our community

Traveler rating
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    42
    12
    2
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111
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Dunedin, New Zealand
Top Contributor
94 reviews 94 reviews
62 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 10, 2011

Great hotel in the center of a funky city....
After a long day of meetings checking in CityLife was painless. The Staff were very helpful and there was cheese and crackers in the lobby for a quick bite.
It wasn't a standard boring hotel room... it consist of 2 bedrooms and spacious lounge.... must bring the family here next time....
The room was clean... and very nice hotel soaps and shampoos....
The bathroom was clean and had washing machine and drier in it....
Stayed only one night at CityLife... and check out was great... give a range of newspapers... the Dom and Herald...

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityLifeWellingtonGM, General Manager at Citylife Wellington, responded to this review, August 11, 2011
Dear Otagepete,

Firstly, thank you very much for providing us with your feedback on TripAdvisor.

I am very pleased to hear that you enjoyed your stay with us indeed located in a "funky" city :). It is also part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process.

Once again, thank you for providing us with your valuable feedback and we look forward to welcoming you (and your family) back again at CityLife Wellington.

Kind Regards,

Viresh Mathur
cwlg-genmgr@heritagehotels.co.nz
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Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 1, 2011

We're a family of six (4 kids aged 7 5 3 and 1) and took a 2 bed directors suite for a week for a family holiday in Wellington.
The staff were excellent - very friendly and helpful, the rooms are v high quality and large - lots of room for us all to hang out and play at home for long periods without getting cabin fever. The living room in the apartment was nearly 10 metres long!
With kids in tow, having a washing machine and dryer in the bathroom too was great.
The location is awesome - its 10 mins walk or less to just about everything you want to do in Wellington. We didn't wish we had a car once.
Oh and if you're coming from the airport, use the AirportFlyer bus - quicker than taxis and shuttle buses to the city, goes from right outside the terminal and stops on Lambton Quay almost right outside the front door of CityLife.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityLifeWellingtonGM, General Manager at Citylife Wellington, responded to this review, August 2, 2011
Dear ivanm111,

Thank you for provding us with your feedback on TripAdvisor.

It is great to learn that you found the rooms at CityLife Wellington perfect for your recent stay with us. I was also pleased to hear that you found the staff very helpful and friendly which I am sure made your stay an enjoyable one!

We look forward to welcome you back in the near future.

Kind Regards,

Viresh Mathur
cwlg-genmgr@heritagehotels.co.nz
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UK
Top Contributor
94 reviews 94 reviews
90 hotel reviews
Reviews in 76 cities Reviews in 76 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed July 3, 2011

We stayed on a weekend so got a good rate (NZ$170) including breakfast and parking. The hotel was perfect for a one night quick visit of Wellington, easy to get to off the highway and walking distance to all the city attractions, if a little bit far from Cuab Street where the majority of bars and restaurants are.
Room was spacious and well appointed (like an apartment) with kitchen and shared laundry facilities. Recommended if the rate is right.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityLifeWellingtonGM, Manager at Citylife Wellington, responded to this review, July 4, 2011
Dear JB30,

Thank you for the taking the time to post your feedback on TripAdvisor.

I am pleased to hear that you enjoyed your stay with us and found the location to very central and the rooms well appointed.

We look forward to welcome you back at CityLife Wellington in the near future.

Kind Regards,

Viresh Mathur
Executive Asst. Manager.
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2011 via mobile

Excellent location and sized rooms, love it.

Just an issue on parking cost which they sorted but it took me 3 emails when I got home.

Recommend to families.

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityLifeWellingtonGM, Manager at Citylife Wellington, responded to this review, June 26, 2011
Dear JCity74,

Thank you for taking the time to provide us with your feedback.

I am pleased to hear that you enjoyed your stay with us and recommend our rooms.

I am sorry to hear that there was a discrepancy in your bill which was only sorted after your emails. I ensure that we will look at our processes so that such an instance in not repeated.

We look forward to welcome you back at CityLife Wellington.

Kind Regards,

Viresh Mathur
Executive Asst. Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 23, 2011

I have stayed at the Citylife Wellington many times for work. Each time I feel it gets a litte more shabby.

The rooms smell musty and damp, and if you have a room facing Lambton Quay you can not open the windows as it is too noisy.

I have never eaten here as it looks a little substandard.

  • Stayed June 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityLifeWellingtonGM, Manager at Citylife Wellington, responded to this review, June 26, 2011
Dear P_Lab_11,

Firstly, thank you for taking the time to provide us your valuable feedback.

I am dissappointed to hear that as a regular guest of CityLife Wellington, you feel that our facility and service do not meet your expectations and standards.

To learn more about the inconvenience you had on your last stay and to hear any suggestions you may have for our improvement, I would appreciate to be contacted at your earliest convenience. My details are provided below.

I once again would like to thank you for providing us with your feedback and look forward to speak to you soon and welcome you back to CityLife Wellington in the near future.

Kind Regards,

Viresh Mathur
04 922 2811
cwlgg@heritagehotels.co.nz
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Christchurch, New Zealand
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 7, 2011

One member of our party ended up sleeping on a camping bed after "an internet problem' meant we were bumped. The replacement apartment was larger than the one booked but looked out at a retaining wall - so sub-basement type.

  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CityLifeWellingtonGM, Manager at Citylife Wellington, responded to this review, June 22, 2011
Dear CandyCity,

Thank you for the taking the time to write the review about your last stay with us here at CityLife Wellington.

I sincerely apologise the inconvenience caused to you upon your relocaion.

We hope to welcome you back at CityLife Wellington in the near future and offer the high level of service and care that we failed to deliver on your last stay.

Once again, thank you for your comments.

Kind Regards,

Viresh Mathur
Executive Asst. Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citylife Wellington

Address: 300 Lambton Quay, Wellington 6001, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Wellington
#4 Luxury Hotel in Wellington
#9 Romantic Hotel in Wellington
#13 Business Hotel in Wellington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citylife Wellington 4.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Citylife Wellington Hotel Wellington
Citylife Hotel Wellington
Wellington Citylife Hotel

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