I was put up here as my usual 5 star hotel I stay at whenever I come to Wellie for work is not available. For a qualmark and 4 star hotel I expected more. The standard room is so tiny and the Tv is tiny like a PC screen for the standard and king sized bed room. The standard room has a strange layout of a super single bed and a single bed with a couch.. all of these in a tiny room.. i feel suffocated. When I asked for an upgrade I was given a room of same size with 1 king sized bed and charged 15 NZD more per day. Bed is comfortable but TV is the same tiny 14 inch PC screen mounted to wall. Can hardly see the TV screen from the bed.
The rooms are so closed to each other, the walls so thin I hear banging of walls all the time and people talking. I don;t feel comfortable if you know what I means.
Service is generally poor. The front desk and concierge acted like they are doing you a favour when you requested for something. One concierge member even rolled his eyes when he delivered the bedroom slippers I asked for. Housekeeping is service is very basic. The staff again rolled her eyes when I asked her to come back in the afternoon. After 1 hour she came back begging to clean the room because they were busy. It is the weekend and I like to sleep in during the weekend. As a business traveller, sleep is luxury. Instead I get my door knocked on asking if they could service the room again and again. Room service food is poor. Ice cream that came with dessert were twice mushy and already melted when they arrived. Overall I think this is more like a 3 star hotel. I would not stay here if it is not close to the office.
- Official Description (provided by the hotel):
- The James Cook Hotel Grand Chancellor is located in the heart of Wellington City and features a unique thoroughfare between the leading retail district of Lambton Quay and business hub of The Terrace. The Hotel features 268 accommodation rooms, two restaurants and bars, and a complimentary in-house gymnasium. High-speed internet connectivity is available throughout the hotel and the exclusive 26th floor Club Lounge offers the pinnacle of executive comfort with complimentary full buffet breakfasts, evening bar service and a business centre with spectacular harbour views. For meetings and events, the Hotel has a diverse selection of eight meeting and conference rooms, catering for up to 350 delegates. The entire conference floor and Whitby's Restaurant can also be utilised for large events and tradeshows for up to 600 guests. The hotel offers fresh, modern facilities along with a state of the art sound system. The dedicated Functions team are on hand to provide advice, information and ideas along with professional and friendly assistance. Experience the highest standards of service at Wellington's definitive accommodation and conference venue; the James Cook Hotel Grand Chancellor. ... more less
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- Also Known As:
- James Cook Wellington