Stayed at the hotel on our way to our family holiday in Queenstown. Hotel had a nice and clean reception. We walked through dirty hallways with bottle tops everywhere to the terrace rooms on 12th floor. The rooms were so outdated. Cupboards were very old, even Salvation Army wont sell you those. There were hazards in the room-lost my toe nail as there was nail protruding from the carpet. My daughter kicked that nail on several occasions.. Our toilets wouldn't flash. Rang reception twice before it was fixed. In the morning i was woken up by a noise coming from the toilet...it was the next room's toilet---gosh. Duvets on the beds had seen better days. The toilet was like boxing yourself in a coffin...wooden doors, no handles. I had a few problems checking in as my previous booking was not cancelled. Took us a few hours before it was sorted, one of the workers had not done their job properly. Having stayed at Rydges Hotel, i don't think i will ever book a room at Grand Chancellor.
So disappointed with this so called 4.5 star hotel.
- Official Description (provided by the hotel):
- The James Cook Hotel Grand Chancellor is located in the heart of Wellington City and features a unique thoroughfare between the leading retail district of Lambton Quay and business hub of The Terrace. The Hotel features 268 accommodation rooms, two restaurants and bars, and a complimentary in-house gymnasium. High-speed internet connectivity is available throughout the hotel and the exclusive 26th floor Club Lounge offers the pinnacle of executive comfort with complimentary full buffet breakfasts, evening bar service and a business centre with spectacular harbour views. For meetings and events, the Hotel has a diverse selection of eight meeting and conference rooms, catering for up to 350 delegates. The entire conference floor and Whitby's Restaurant can also be utilised for large events and tradeshows for up to 600 guests. The hotel offers fresh, modern facilities along with a state of the art sound system. The dedicated Functions team are on hand to provide advice, information and ideas along with professional and friendly assistance. Experience the highest standards of service at Wellington's definitive accommodation and conference venue; the James Cook Hotel Grand Chancellor. ... more less
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- Also Known As:
- James Cook Wellington