This is our 3rd stay at the Quest... it was called Kings View when we were there last.
PARKING PERILS - We got used to the 'white knuckle' parking experience, but still found it frustrating. We have a big car and parked it with caution.
WOULD YOU LIKE MILK WITH THAT..? Unfortunately we didn't check how many cup-lets of milk were in the fridge until we returned from dinner and proceeded to make a cup of tea before bed time. There were only 2 (two) cup-lets of milk. Oblivious of the late hour I dialed the after-hours cell number on the phone in the room and it did not even ring. Just as well I didn't have a real emergency..! Suffice to say that we didn't have a cup of tea prior to leaving the next morning as I was over the 'milk thing' so I had (or tried to have) a glass of water instead. It seems such a waste of power to have a fridge running just to keep 2 little cup-lets of milk cold.
WATER ANYONE..? - the tap water was not fit to drink...the taste of chemicals was awful. A filter would be a fabulous idea. I decided to drink the boiled water in the kettle instead...much nicer.
WASTE BIN - the waste bin under the kitchen sink doesn't come out when the door is opened... so I left it on the floor in hope that the maintenance person might get the hint to fix it.
TAKE A SEAT - there were 2 chairs positioned at the dining table and both were torn and tatty looking and it really pulled down the quality of the room when we saw them (I should have taken photos). I also left those out so the maintenance person would notice them.
MIND THE STEP - like other reviews, we don't think much of the step up to the shower... a bit of a safety hazard.
WE HOPE YOU ENJOYED YOUR STAY - We had to vacate the room by the usual time of 10am, so we headed for reception at 9.30 to pay the bill...but there was a sign up saying that reception was not open until 10am. Say what...? We have never come across this in our travels, and we have traveled the world twice. We couldn't pay our bill, so my husband went off to find someone... and the man he found said he wasn't "really" due to open reception until 10am, and that he would just debit our credit card. Charming I thought..! No "thanks for staying at the Quest, and we hope to see you again..." This was the last straw for us, so hence we were not willing to find out what disappointments might arise if we had breakfast in their new bar/restaurant. As we left reception disappointed a staff member from the restaurant did say "We are not part of the Quest" so couldn't help us at reception.
OPPORTUNITY FOR IMPROVEMENT - I had my little list of comments (as above) abridged to give them at reception but we couldn't even do that...so here I am in Trip Advisor instead.
COMMUNAL BALCONY - our room faced Harrington street, and the balcony's are not private as there is no wall between rooms, so don't expect complete privacy. On our last stay we had a room higher up facing the carpark - no party noise that night (thank goodness).
MILLENIUM ROTORUA HERE WE COME..! - we left to stay at the Millenium Hotel in Rotorua where people are at reception ready to say hello AND goodbye; there is plenty of milk in the fridge and an after hours number to get more at any time; the waste bins all work properly; you can drink the tap water; and the chairs are in perfect condition. We just love that place..!
On a positive note, the room was clean and tidy and the bed was comfy, and I love the heavy drapes...really nice. However, we will find somewhere else to stay in Tauranga.
- Official Description (provided by the hotel):
- Quest Tauranga Serviced Apartments are located in the heart of Tauranga’s exceptional shopping, dining and nightlife. Explore the fantastic boutique stores, cafes, restaurants and bars that line the surrounding streets. Quest Tauranga offers a mix of 29 studio, one, two and three bedroom self-contained serviced apartments with comfortable and modern furnishings and all the great services and amenities Quest is known for. Each apartment features a spacious living area, deluxe spa bath, comfortable king size beds, and wifi or broadband internet access. Whether you are in the Bay Of Plenty for business or leisure, Quest Tauranga invites you to enjoy the finest quality Tauranga accommodation in a perfect location and service of the highest standard. Whether you are looking for accommodation for One Night, One Week, One Month or Even A Year; Quest Tauranga offers a unique "Home Away from Home" experience. Quest Tauranga’s reception hours are 7am to 7pm Monday-Friday and 8am to 4pm Weekends and public holidays. Guest may still check in after these times using our after hours check in service and call centre. Instructions for this can be found outside reception doors. Onsite secure car parking is available at an additional cost; however spaces are limited so please book in advance. ... more less
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