We followed the advice of another TripAdvisor reviewer, providing owner Grant Bradley with our broad parameters for a tour, then allowing him to design it. Wow, Grant delivered a magnificent experience that exceeded our best expectations!
And it gets better. The Acid Test of a great tour operator is dealing with the unexpected, and Grant scored A+. Our cruise ship lost propulsion en route to Tauranga, causing a 4-hour delay in our scheduled port arrival. When our revised arrival time was announced on board, our shipboard Concierge contacted Grant on his mobile to advise. Grant’s response was world class and a great relief: “No worries. We’ll be waiting for you!”
Grant adapted on-the-fly to our modified schedule. He delivered a marvelous tour for us, and of course timely returned us to our ship.
For the record, our interests were experiencing scenic highlights and thermal features in the Tauranga/Rotorua area. Without ever feeling rushed, we squeezed half-a-dozen stops into our afternoon, including the delightful Wai-O-Tapu Thermal Park. Note that Grant fully disclosed at the time of booking that any paid attractions would at our expense. This pricing strategy allows him to appropriately charge for his services, rather than “padding” his tour price to include attractions that may or may not be of interest to his guests. Of our six stops, only Wai-O-Tapu was a paid attraction. All the others were free, out-of-the mainstream sights and touring, most of which would be known only to the locals. Bravo!
We found Grant to be friendly, professional, and wholly committed to delivering a great product. His personal insights and knowledge of the area added immeasurably to the value and enjoyment of our tour. If/when we return to Tauranga, we would absolutely book again with Grant!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.