After a long day of volunteering for Iron man, myself and 5 family members decided to go out for dinner at waterside,
Once we all ordered there was roughly a 40 minute wait for our meals to come out, which was fine as we understood it was busy, but on arrival of our meals all bar one came out.. we waited 5-10 minutes until we approached a waitress an inquired about the meal, she then went into kitchen and realized she hadn't ordered it, there was no apology all that was said was that it will be out soon and walked off.
10 minutes later the meal arrived (everyone had nearly finished there meals at this stage) and once again no apology.
When one of our group went to pay he inquired that there should have been no charge for the meal due to the lateness of it, the manager/owner then came over at this point and told him he was rude to even suggest that he shouldn't pay, after discussions with the manager/owner over this 5 minutes later he angrily took the meal of the till and didn't charge for it,
At no point throughout their conversation was the member of our group rude towards the Manager/owner but as he walked away the manager had the decency to mumble "Get F###ed"
After paying he then came over to clear our table and continued to be arrogant towards the group causing another confrontational scene in front of the rest of the restaurant.
This behavior is absolutely disgusting and its something that could have been simply fixed by an apology instead hes lost out on a larger customer base then he thinks !
Food was average might I add...
If you own or manage Waterside Restaurant & Bar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.