The room was clean and tidy, the people were friendly.... When we arrived they upgraded us for free and were very pleasant to deal with. The stay seemed perfect, until we went to check out. As soon as they saw the end of our business, it was the classic bait and switch. We'd paid for the room in advance, but they insisted the room had not been paid. Not only that, but the room rate had gone from $110 to $140 per night, saying that our party was larger than we'd said and that the rate cannot be less than that.
We'd booked through the Automobile Association (New Zealand) and had in fact paid in advance. When we pointed this out, the woman at the front desk insisted that the AA do not take payments, but only provide bookings. When faced with the paid receipt and AA confirmation showing the exact size of our party, she still did not back down and started saying that it was our fault for not having shown them the printouts in advance.
Finally these "hosts" refused to return our credit card unless we paid $130 for the second night (we had extended our stay as we had thought the motel quite nice over the first night). I'll be reporting this to my credit card as a scam.
In conclusion, this is a clean, reasonably quiet, motel which is conveniently located and run by seemingly nice people who engage in questionable business practices. Pay in advance and you could be alright; look to check out without proof of pre-payment or after extending your stay and expect to face a classic scam and a very hard-line. The AA are currently investigating, and I will be lodging a formal complaint through my home automobile association back overseas...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.