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“Good room but disappointing breakfast” 3 of 5 stars
Review of Comfort Inn Cascades

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Comfort Inn Cascades
4.0 of 5 Motel   |   303 Lake Terrace | SH1, Taupo 3330, New Zealand (Formerly Cascades Motor Lodge)   |  
Hotel website
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Hotel amenities
Ranked #22 of 74 Hotels in Taupo
Certificate of Excellence 2014
Amsterdam, The Netherlands
Top Contributor
126 reviews 126 reviews
35 hotel reviews
Reviews in 58 cities Reviews in 58 cities
61 helpful votes 61 helpful votes
“Good room but disappointing breakfast”
3 of 5 stars Reviewed December 29, 2012

The room in this hotel was very spacious and very well decorated. The hotel has no facilities for breakfast. The people at the reception suggested that we have breakfast at the hotel at the opposite site of the road. And so we did. The quality of this breakfast was very poor. Wifi was offered but did not function well.
Looking at the price of the room we clearly did expect more.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasLodge, Owner at Comfort Inn Cascades, responded to this review, December 30, 2012
Hello NC0205
We are pleased you enjoyed your room and our surroundings here. We are sorry however to hear about your breakfast experience. All our rooms have kitchenettes with toasters, coffee plungers, kettles, frying pans, BBQ's are available, crockery, cutlery etc. We give complimentary fresh milk on arrival and there is tea, coffee and hot chocolate in the rooms. We have always had an extensive breakfast menu including gluten free options, which is in our room compendiums and available at reception. The orders need to be handed into reception by 9pm the night previous and they are then delivered to the guest in their room at a time they specify. We are also happy to point out other restaurants and cafes that offer breakfast, one of which is the property across the road.
In regards the wifi, we are always keen to hear if anyone has issues. We pay handsomely for a good service so our guests can expect the same. Without knowing when you stayed or what your device was we are unable to quantify this.
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242 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • English first
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English first
Liphook, United Kingdom
Top Contributor
73 reviews 73 reviews
37 hotel reviews
Reviews in 51 cities Reviews in 51 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 22, 2012

We were only overnighting here but found our downstairs studio to be perfect. We appreciated the kitchenette which was better equipped than many places we stayed in. Direct access to the lake was good too. We had a lovely stroll along the walkway on a very blustery evening! Our only disappointment (and this is nothing to do with the Inn) is that places to eat close by were very limited. We'd had a busy day so did not want to self cater or drive back into town and had only the option of the hotel over the road which was mediocre at best. Still our lovely room made up for that!

Stayed November 2012
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CasLodge, Owner at Comfort Inn Cascades, responded to this review, December 30, 2012
Hi jmum,
Thank you for staying with us, we are glad you enjoyed our facilities. We are lucky to have spacious rooms with kitchenettes and also be in the stunning location on the lake edge. We hope you had a safe trip home and hope that one day you may get back down under again. Wishing you all the very best for a Happy New Year. Kind regards Alister & Charlene
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Noosa, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 1, 2012

Stayed here 1 night with my husband in an upstairs studio room. Lovely warm welcome on arrival and the room/bathroom was super clean. Comfortable bed and everything we could have wished for was available in the small kitchen area (hidden behind doors). Bed really comfortable. More than anything it was the welcome, helpfulness & cleanliness that stick in my mind.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasLodge, Owner at Comfort Inn Cascades, responded to this review, December 30, 2012
Hi Lizq52, thank you so much for your lovely review. We hope you enjoyed the rest of your travels and had a good trip home. We wish you a very Happy New Year and if you are ever back our way please stop in and see us. Kindest regards Alister & Charlene
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Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 8, 2012

Our group of five was able to comfortably share three single beds and bathroom upstairs, and king bed on the first floor. Great cabin feel and wonderful location. Must commend them for great service. Highly recommended not just for service and location, but for the price! Will stay here next time!

Stayed September 2012, traveled with friends
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CasLodge, Owner at Comfort Inn Cascades, responded to this review, December 30, 2012
Hi Jamie R and Friends, it was a pleasure to have you all stay with us. The rooms are neat for larger groups so glad it worked for you all. Would love you to come stay again next time you are visiting Taupo. Have a great New Year, kindest regards Alister & Charlene.
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Auckland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 4, 2012

We had room 3 at Cascades which had a nice view of the lake from the outside BBQ area. The room was spacious with 3 single beds and toilet upstairs and queen bed downstairs where there was also the main bathroom, living / dining area and small but adequate kichenette. It was very comforfable and quiet being away from the main road. Its not close to the shops & restaurants but only a couple of minutes by car away. The room was clean, modern and warm.

Room Tip: I think only the room / s right on the lake edge have a full view or the lake, the others are angled...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasLodge, Owner at Comfort Inn Cascades, responded to this review, December 30, 2012
HI Angie, thank you for your lovely review. As you say the rooms are very quiet and spacious. Every room has a bedding different configuration and all have access directly to the lake from the complex. Hopefully you can visit again sometime. Wishing you a Happy New Year. Kind regards Alister & Charlene
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2012 via mobile

Stayed in an upstairs studio, wonderful spacious room with large bathroom and even a kitchen. Great TV and inclusions, friendly hosts who went out of their way to welcome me. Highly recommended for an extended stay for overnight.

Stayed October 2012, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasLodge, Owner at Comfort Inn Cascades, responded to this review, December 30, 2012
Hi Andrew C, thank you for staying with us and for your great review. Wishing you a Happy New Year. Kind regards Alister & Charlene
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Hamilton, New Zealand
1 review
5 of 5 stars Reviewed October 27, 2012

We spent three days at the Cascades,which is right next to Lake Taupo. Our accommodation was clean and spacious, the beds were lovely and comfortable. The grounds were very nice and the pool looked lovely. We highly recommend The Cascades to anyone looking for a place to stay in Taupo.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasLodge, Owner at Comfort Inn Cascades, responded to this review, December 30, 2012
Hi Chris B and Family, it was a pleasure to have you all stay with us. We are so pleased you had a great experience and do hope you can come again one day. Wishing you a very Happy New Year. Warm wishes Alister & Charlene
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Additional Information about Comfort Inn Cascades

Address: 303 Lake Terrace | SH1, Taupo 3330, New Zealand (Formerly Cascades Motor Lodge)
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Taupo
#8 Business Hotel in Taupo
#11 Family Hotel in Taupo
#14 Luxury Hotel in Taupo
#28 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Comfort Inn Cascades 4*
Number of rooms: 24
Official Description (provided by the hotel):
Comfort Inn Cascades is proud to belong to the Choice Hotel Group. We accept Flybuys, Choice Privileges, Air New Zealand Airpoints, Qantas Frequent Flyer, Velocity. Stunning quiet location on the shores of Lake Taupo. Direct access to walk/cycle way (no roads to cross). Lakeside apartment for views and total rest and relaxation, studio units with some lake views, family rooms sleep up to 6 people and some have two bathrooms and 2 LCD TV's and/or a ensuite 2nd toilet. Heated outdoor pool, spa pool, Springfree trampoline, children's playhut, SKY TV, free wireless internet, cooked or continental breakfast available. Clean, warm, affordable and friendly accommodation. Small pets by arrangement. Lots of free parking for boats, trailers etc. ... more   less 
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Also Known As:
Comfort Inn Cascades Hotel Taupo

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