I remember staying here as a kid and so on our trip home we decided to overnight here. I guess my standards have increased as I found the experience distinctly amateur.
The room had been done up and the decor was fresh but the housekeeping staff seemed to be a bit random in terms of towels and toiletries - a single bar of soap for the place and the bath mat hidden below the sink (this cupboard needed a clean too). The previous guest had pilfered the hairdryer and when I asked for one to be sent over I was asked if I had looked everywhere.
The big problem with the room was the light levels. The curtains did not reach the floor or the top of the window and the carpark outside was lit up like a christmas tree at night. I could easily walk around the whole room with all the lights off. When I complained about the light levels they said the lights were there for health and safety. While this is a valid point, they might want to modify the design so that light is directed downwards and guests can sleep. One of the potential benefits of the location is that it is in the middle of the bush and therefore free of light pollution.
Finally, we found the restaurant adequate, but not exciting. We were also served an expired bottle of mineral water and when we complained were asked if it 'tasted off'. Not really an appropriate response. The bottle was taken away and we weren't charged for it, but I was made to justify the complaint a little too much.
On the whole, while it wasn't Fawlty Towers, it wasn't an international standard of service.
- Official Description (provided by the hotel):
- Wairakei Resort Taupo is located only 5 minutes north of Taupo town centre, offering superb hotel and villa accommodation in Taupo with excellent indoor & outdoor leisure facilities and dining options, as well as a being a purpose built Taupo conference venue. All situated in a stunning historic setting, close to Taupo’s many activities and attractions. ... more less
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- Also Known As:
- Bayview Wairakei Hotel Taupo
- Hotel Bayview Wairakei