We arrived in Taupo at 11pm with no bookings, only to find all Taupo accommodation closed for the night. At the service station in Wairakei we were told that the Wairakei Resort was open around the clock, so we went across the road and tried there. We had a room in the 300 block, well away from the hotel where a conference was being held. It was quiet, set in lovely surrounds, spacious, and had clearly been renovated recently. The bathroom was great, with very good water pressure in the shower. We were provided with towels for the bathroom, plus two larger, fluffy towels to use at the thermal pools. Furniture and furnishings were smart and tasteful. The bed was exceptionally comfortable and linens fresh and crisp. The free WiFi was welcome and stayed connected, although speed could have been a bit better.
Despite proximity to State Highway 1, traffic noise couldn't be heard inside the room.
We walked down to the 180-year-old thermal pool which was a lovely walk on a path through gardens and bush. That pool is essentially a concrete swimming pool (albeit in lovely surroundings) heated with thermal water. Due to recent rainfall, the water wasn't hot so we gave swimming a miss. The complex also has a modern pool area, which has the pool most guests use.
Our room, which is in one of the original buildings on the site, is accessible to wheelchair users IF the wheelchair isn't wider than standard. The door openings are standard but not the full-width required for complete accessibility. There is a lip at the entrance so a wheelie is needed to jump over this. The room has tea and coffee-making facilities. The fridge is accessible but reaching the tea, coffee, etc sachets is difficult, as is reaching the power point for the jug. There is not enough room between the bed and the bathroom door to be able to wheel into the bathroom. There isn't anywhere to sit in the shower. Depending on the level of mobility you have, these may present unsurmountable problems.
That said, I can only comment on the one room and other rooms in the complex may be different.
We paid NZD$135 for the night and had such a comfortable stay that we booked a second night. We will definitely be back again when next we need a sleep to break a road trip to Auckland.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.