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“Great customer service” 5 of 5 stars
Review of Silver Fern Lodge

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Silver Fern Lodge
118 Tamamutu Street | cnr Tamamutu Street and Kaimanawa Streets, Taupo, New Zealand   |  
Hotel amenities
Ranked #16 of 36 Specialty Lodging in Taupo
Alamogordo, New Mexico
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
“Great customer service”
5 of 5 stars Reviewed November 10, 2012

First and foremost I want to say the guy at reception was awesome; he was super friendly, told us a bunch of things to do in Taupo, and gave us a bunch of coupons for local events as soon as we checked in. The hotel itself is a little ways away from the lake, maybe a 5 minute drive, but it’s in a quiet location which was nice. The hotel itself is nice, clean, and modern but it is in DESPERATE need of decoration; the hotel is extremely bland. However, the price is right here and I guess the money saved by not wasting money on elaborate décor has been passed to the customer which is a worthwhile trade off. Again, I would recommend staying here simply for the guy at reception because he recommended a bunch of stuff to do, especially because we were only there for a night and on a tight schedule.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernLodge, Manager at Silver Fern Lodge, responded to this review, November 11, 2012
thankyou so much for your wonderful feed back... We are over the moon this morning to wake up to such positive feed back. It helps us alot in starting the day with a smile.

you make our day. thankyou.'

we hope to see you again and wishing you all the best for xmas and the new year.

take care and thankyou once again.

Clare, Eddie and the team from Silverfern Lodge wishing you and your family a happy xmas.
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77 reviews from our community

Traveler rating
    42
    22
    11
    0
    2
See reviews for
14
30
4
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Northampton, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 8, 2012

easy walking distance to town and lakeside. clean and comfortable at a very reasonable rate. accoustics are not great though, we had a noisy group stay at the same time and the noise does travel.
reception very helpful and knowlegable. great facilities.
I would certainly stay their again if in the area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernLodge, Manager at Silver Fern Lodge, responded to this review, November 10, 2012
thank you Ian for your lovely response... we enjoyed having you

take care and Merry Xmas for the up and coming year.

regards Clare and the team at Silverfern Lodge
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Wellington, Wellington, New Zealand
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 9, 2012

Stayed here over Queens Birthday Weekend 2012 Awesome place, Awesome Host's on a Awesome Weekend nothing was a bother
Rooms were warm, clean and well equipped
Close to town everything was within walking distance
Staying with Eddie and Clare topped of a great weekend will definatly stay here again
AAA+++

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernLodge, Manager at Silver Fern Lodge, responded to this review, November 10, 2012
Thankyou for your lovely feedback... sorry in the delay getting back..
I have only just worked out how to place feedback.

have a wonderful xmas

regards clare and the team at silverfern lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2012

Great place to stay. We stayed at Silver Fern for a few nights and it was a good choice. The staff were very friendly and the rooms were brilliant. It was very modern and clean, great value!

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernLodge, Manager at Silver Fern Lodge, responded to this review, November 10, 2012
Hi,,, thankyou for your great feedback.

sorry in the delay getting back to you.
only today have worked out how to place feedback. lol

take care and we hope to see you again.

Merry xmas for this year from Clare and Eddie
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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2012

we stayed 3 nights over easter. overall we were happy. This was only the second time we had done a lodge stay as a family, and the kids were very comfortable here. Only down side was when a tour group completely took over the kitchen facilities

Stayed April 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 1, 2012

We recently stayed at the Silver Fern Lodge in Taupo for two nights. Easy to find, free off-street parking. Very friendly and helpful couple running the Lodge. . Offered info on tours if we required it and suggested a couple of really good things to do. Booked a tour for us also. Close to town, large rooms, reasonable rates, great, clean kitchen.
Would stay there again if in the area.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernLodge, Manager at Silver Fern Lodge, responded to this review, November 10, 2012
Hi,,, thankyou for your great feedback.

sorry in the delay getting back to you.
only today have worked out how to place feedback. lol

take care and we hope to see you again.

Merry xmas for this year from Clare and Eddie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinborough, Wellington, New Zealand
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 28, 2012

Great value, comfortable bed. The sound of voices echos down the hall, so the group of students down the corridor made a lot of noise early in the morning. Easy to find, well located - only a stroll into town. Find a previous guests jandals under the bed, which was sweet as they were my size!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Fern Lodge

Address: 118 Tamamutu Street | cnr Tamamutu Street and Kaimanawa Streets, Taupo, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #16 of 36 Specialty Lodging in Taupo
Price Range (Based on Average Rates): $
Number of rooms: 28
Official Description (provided by the hotel):
Taupo offers accommodation to suit all budgets, Silverfern lodge offers studio style rooms to Dorm rooms. 5 minutes walk to Taupo city centre, Great Lake Taupo and Taupo Bundgy. Escape to Taupo and stay in clean, modern, affordable accommodation in the heart of Taupo. Silver Fern Lodge in Taupo is in a quiet location on the edge of Taupo central business district within walking distance to shopping, restaurants and bars, RSA, Cosmopolitan Club, supermarkets & Event Centre. Close to golf courses, heated pools, bungy, Lake Taupo, etc Our furnishings reflect New Zealands national symbol "the fern" Ideal accommodation in the heart of Taupo to suit all budgets, school groups, sport teams, tour groups, families, couples to the independant travellers ... more   less 
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Also Known As:
Silver Fern Hotel

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