Avoid this place! We booked online and arrived to find a run down, leaky building under repair. Our room was one of the front ground floor apartments and looked nothing like the booking photos that were online. There were cracks and mould on the walls. It felt run down and sad. The heatpump didn't work, as it was disconnected and there was carpet missing by the ranchslider. There was plastic over all the windows too. I had to walk through scaffolding and plastic to get to the reception office. I complained that the room was not what was advertised. The reception guy said he would have to call his mum. He phoned her out of the room, then came back and said no we could not leave, and his mum had said if we did she would charge our credit card in full as we did not meet their cancellation policy. I asked to speak to her myself (which is what should have occured in the first place) and Adelaide was VERY rude. She said that it was my fault for not reading the website I booked on, as it was very clear on there they were under rennovation. I later checked and only found a mention of it under an owners blog on the left hand side bottom of the page, definitley NOT obvious! She refused to change our room, and threatened if we left she would charge us anyway. We were stuck. We had to stay the night or waste $125! As it turned out the spa bath only ran with luke warm water, no hot. The shower was so tiny you could barely turn about in it. The walls and floors were wet with condensation as no ventilation/fan/windows that could be opened. It was the pits. The heated swimming pool was closed too. We were very angry and disappointed. The owners did not care, and also forgot to provide our breakfast which was part of the package. This place and its owners should be avoided at all costs!
- Official Description (provided by the hotel):
- Fully Refurbished October 2013,We have the most picture perfect location in Taupo, situated on Lake Terrace and facing out to the Lake and mountains, Baywater Lakeview Motel has the luxury of being close to town, shops and cafes while still being just far enough away for you to wind down on the balcony, soak up the view and truly enjoy the surroundings and scenery before you. ... more less
- Reservation Options:
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- Also Known As:
- Baywater Hotel Taupo