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“Lakeside with nightly engine brake concert” 3 of 5 stars
Review of Waimahana Luxury Lakeside Apartments

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Waimahana Luxury Lakeside Apartments
2 Lowell Place off Lake Terrace | Lake Terrace, Taupo, New Zealand   |  
Hotel amenities
Ranked #13 of 73 Hotels in Taupo
Wellington, New Zealand
Top Contributor
96 reviews 96 reviews
39 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
“Lakeside with nightly engine brake concert”
3 of 5 stars Reviewed September 24, 2011

We visited Waimahana in order to go to watch a friend drive a Formula 1 racing car at the Formula Challenge at the Taupo Race Track.

Waimahana apartments are on the main road that skirts the edge of Lake Taupo. This used to be the only road through the town but most of the traffic now goes along the by-pass at the very back of the town making the lakeside a peaceful place to stay....or so we imagined.

We stayed in apartment 10 which has lovely views across the lake. The apartments have been built on a hot water beach and the building is heated by extracting this volcanic heat. The pool, spa, water and space heating all use this free heat. This combined with solar gain makes the apartments very warm. We stayed in early spring so I can imagine that it would be quite hot in summer time. I'm guessing that all other similar apartments will suffer the same way. While the pool area looked inviting, on closer inspection it was found to have quite a thick layer of black debris on the bottom and some missing tiles.

The apartments are very large indeed, around 150m2, with two bedrooms plus a third bedroom created by pulling across a series of folding doors in the lounge kitchen dining. Creating this third bedroom does not make the place feel small. Everything is exceptionally spacious. The master bedroom has a balcony shared with the lounge and has an en-suite shower and walk-in wardrobe. The main bathroom is large with bath and separate shower. The entire apartment is well built with a very light and airy colour scheme. The two brown leather couches were very badly cracked due we assume to the strong New Zealand sunshine and their position in the window. They tried to protect them with an acrylic rug but we felt that this green grey rug (plus matching cushions) did nothing for the look and greatly detracted from the overall high quality finish. The carpets are the palest straw and very clean and would pick up the slightest mark so we were very careful not to spill anything, particularly important bearing in mind the rather threatening message in the welcome folder regarding stains! Seeing the two prominent stains on the floor of the rather dimly lit wardrobe we could see that this would be a constant battle with this carpet. We know because we have a similarly pale carpet in our bedrooms. The window treaments were a series of slightly worn beige blinds in the lounge and a black blind in the master bedroom which did not keep out the lights of passing traffic passing or daylight. The other two bedrooms had internal windows which suffered from the fact that whenever anyone moved around the block the lights came on and lit up the room.

With the windows fully closed and the blinds drawn the noise of passing traffic, truck engine braking and young people shouting made for sleepless nights. After 3 nights of this we were pretty tired. We don't think that hush glass has been installed in this building and really it should have this. Notes in the guest book mentioned the same issue.

Great store was made in the welcome folder about leaving the apartment in a clean state. We are particularly fastidious ourselves and so this is something we expect and respond to. We did notice a certain lack of attention to detail here because when we opened the crockery store it was very obvious in the sunlight that whoever cleaned the apartment was small of stature and could only reach so high up the door! The top of the refrigerator had not been cleaned for many months, presumably for the same reason. The island unit was spotless but the gas hob needed some deep cleaning to remove grease build-up we felt. Some of the items of crockery, including the kettle (which was odd) smelled a little musty so we washed them before using them. There were FIVE blown halogen bulbs in the apartment. The master bath had only one out of the three working. One of the pillows inside the immaculately ironed pillowcases was badly sweat stained, which was unexpected. The towels were some of the hardest and thinnest I have ever had to use. I expect they were dried outside without a final tumble in the dryer.

Our overal impression was of a well built, cleverly designed, spacious apartment that suffered from soft furnishing. maintenance and external noise issues. Many of the drawers and cupboards had personal items in them which made you feel that you were sleeping in someone's recently vacated home rather than a 5 star apartment complex. While we loved the building design the road noise means we could not stay here again.

Room Tip: We think that apartment 8 might be less noisy because it is further away from the road.
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  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MalcolmandRoxi, Manager at Waimahana Luxury Lakeside Apartments, responded to this review, October 6, 2011
Thank you for your comments. Your feed back is very much appreciated. I am disappointed that aspects of your stay were not as enjoyable as you would have wished! Some of the shortfalls you experienced are inexcusable and I am sorry for this. I have talked to my staff regarding extra attention to detail but ultimately I am responsible as I cross check all apartments before new guest arrivals. The pool is due to be resurfaced as per the recent Waimahana AGM and there is additional building maintenance to be undertaken. We are constantly working toward improving the overall experience on offer and your comments certainly help us in that regard. Thank You.
Traffic noise at Waimahana has diminished ten fold since the Taupo By - Pass has been operative. This is the first time noise pollution has come to my attention in the year since it has been opened.

Waimahana Apartment 8 is
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29 reviews from our community

Traveler rating
    23
    4
    1
    1
    0
See reviews for
14
5
Solo
0
Business
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 2, 2011

We could not have wished for a better stay in a better place. The apartments have everything one needs. And they have sweeping views: from the three snow-capped volcanoes of Tongariro National Park, and Lake Taupo itself, right around to the township of Taupo.

On the shore of the lake, just in front of the apartments, steam rises through the sand of the beach, making it difficult to chose between the pool and the lake for a swin, even in winter, when we visited.

Room Tip: Make contact with Malcolm, the manager, and he will do his bets to ensure you ahve a good stay.
See more room tips
  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2011

This is the 3rd time I have stayed in these Apartments and each time has been perfect! I have stayed with my family (5 of us) and with friends. Each time I have been in a different apartment ----11--4--8. These are all 3 bedroom apartments with large extremely well equipped kitchen and two bathrooms. They have all been furnished to a high standard and have every facility you need for a easy comfortable stay. They are right on the lakefront with fabulous sun and are an easy 20-30 min stroll along the waters edge to town. The pool is wonderful in the summer and the large outdoor spa perfect for winter days. Malcolm and Roxi who manage these Apartments are so helpful and efficiently deal with any queries or concerns you may have at any time. Highly recommend but don't want this to become too popular as I want availability so I can return!!!

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaide
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2010

Stayed in Apartment 4 and loved every minute there. Great location easy walk into city centre. Great views. Setout of apartment was great. Security is great with under ground parking. Can't fault it at all. Only thing we would have liked were ceiling fans in the bedrooms, got a bit stuffy!!

  • Stayed March 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 21, 2009

My wife and I were originally suppose to stay at the Terraces Hotel. However, as their renovation work was still ongoing they found accommodation for us at Waimahana. What follows is not a criticism of the Terraces Hotel nor judgment on their choice of alternative accommodation.

First impressions are important and our two bedroom two bathroom apartment did not disappoint. However, upon closer inspection all was not what it appeared to be.

To start, the furnishings were either dirty or absolutely filthy. Pillows that were used to hide dirt or stains on chairs were themselves dirty (on both sides). When you have to clean the furniture with antibacterial wipes, which was mostly leather, you know there is a problem.

When my wife used one of the toilets she noticed that there was urine on the seat. How anyone could be so bad about cleaning beggars belief.

The apartment also had a rather foul and terrible odour. We had to go out and purchase air freshener to mask it. This was met with limited success.

Of the few positives one is the underground parking and the second the view of Lake Taupo. Another is that it was a very spacious apartment.

I suppose we should be grateful that we did not pay the going rate for this place. If we had, I would have demanded a portion of our money back.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levin, New Zealand
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 19, 2009

We stayed for two nights. There is no reception so couldn't comment on the service. We were emailed directions on where to locate the key and how to contact the owner if there was a problem. The Apartment was in a great location and easy to find. It was very clean except for the spots on the carpet (there were quite a few) but apart from that it was a very nice place to stay.

  • Stayed May 2009
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Auckland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2009

We booked one of the three bedroom apartments for a long weekend and found the apartment perfect for staying in.

The instructions we received via email telling us how to gain access were great, and the underground parking was very handy for loading & unloading. Maybe one thing they could add was a trolley that people could use to take all their luggage up in one go.

We ended up cooking in for most meals and the kitchen was very well appointed, and the crockery, glasses etc were of a high standard.

The thermal heated pool and spa were well maintained and the access to the beach and walkway was great. Although the apartment is 2.5 from the town centre, it is a lovely, flat walk along the lake front, and the cost in a taxi was around the $12 mark at about 1.30 am - so pretty reasonable.

In summary I think that most people would find the apartments a great place to stay.

  • Stayed June 2009, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waimahana Luxury Lakeside Apartments

Address: 2 Lowell Place off Lake Terrace | Lake Terrace, Taupo, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 73 Hotels in Taupo
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
You could travel the world and it would be hard to match a holiday location such as that offered at Waimahana, enjoying spectacular lake views, thermally heated swimming pool and spa that take you right to the lake edge and sandy beach. Lake Taupo accommodation at it’s finest. Options include studio, two and three bedroom apartments. These exclusive apartments offer fantastic indoor/outdoor living with their own balconies, overlooking the pool and located on the absolute lakefront of Taupo. Spacious open plan living with modern kitchen complete with quality appliances, stereo, Sky TV, full laundry facilities, quality furnishings throughout, coupled with a private sauna and gymnasium within the complex make for a wonderful holiday environment. ... more   less 
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