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“Great views, accommodation and service” 5 of 5 stars
Review of Hilton Lake Taupo

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Hilton Lake Taupo
5.0 of 5 Hotel   |   80-100 Napier Road, Taupo 3330, New Zealand   |  
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Ranked #13 of 73 Hotels in Taupo
Gold Coast
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Great views, accommodation and service”
5 of 5 stars Reviewed December 4, 2013

When in Taupo, NZ, be sure to treat yourself to a night's stay at the Hilton for great views and service. Choose either the Heritage wing or the newer apartment style wing (after experiencing both our favourite is the Heritage wing). The restaurant served us a wonderful meal and the service was great. Particularly great service by the hotel when we noticed one of our bags was missing later that day and the staff were very proficient at contacting us back. The only disappointment is getting to and from the restaurant and main foyer via an outside walkway - in the cold wind!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, December 10, 2013
Dear bearGC45,

Thank you for taking the time to post on trip advisor. I welcome your feedback as it helps me understand where we do well and where we can improve. I am pleased to see that on this occasion we met your expectations and that you enjoyed your time with us.

We look forward to seeing you back here in the near future.


Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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959 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Perth, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2013

A glorious start to our holiday in NZ. The room,416, was spacious,modern and clean. The grounds well cared for and the young receptionist delightful. One of the best things about the Hotel was the Bistro Lago food. It was so good the first night that we returned for breakfast and dinner the second night and were lucky enough to be introduced to your young chef Zane. So young but obviously talented ! However if I am lucky enough to return here I would ask for a higher room as I felt that the view had too much of the carpark as well as the lake. I did suggest an upgrade to my husband but by that time he was enmeshed with phone connection problems sigh ! The view didn't worry him and it was the end of a long day. All in all despite being quite a distance from the lake I would have no hesitation in returning to the Hilton

Room Tip: I think so long as you were on one of the upper floors the view would be fine. Obviously not all roo...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, December 10, 2013
Dear Poppybess,

Many thanks for your most favourable comments on trip advisor. I am delighted to hear that you enjoyed all aspects of the hotel and found the rooms to be clean and modern, and, the staff friendly.

I look forward to be able to welcome you back to the Hilton Lake Taupo in the near future.

Kindest Regards
Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 29, 2013

The hotel is a very nice Hilton with excellent facilities available to guests. The staff were wonderful and as I found totally honest. We left very valuable items in the room safe. The hotel contacted us after we left and arranged to have the items delivered to our next location in New Zealand. Their action and follow up was a life saver and greatly appreciated.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, December 1, 2013
Dear Russ B,

Thank you so very much for your recent trip advisor post. I am thrilled to hear that you enjoyed your time with us and that you received your items promptly after departing the hotel.

I hope that we will get the opportunity to welcome you back to our beautiful hotel and region.


Kindest Regards

Ryan Mikkelson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2013

If you come to Lake Taupo, stay at this hotel. Fantastic, friendly and helpful staff (especially the Duty Manager, Mr Hayes). Beautiful view of Lake Taupo from the hotel with a great pool and spa. My husband and I also dined at the Bistro which was a delight and was one of the best meals we had experienced whilst in New Zealand. Thank you Hilton Lake Taupo for a fantastic stay. We will return.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, December 1, 2013
Dear April K,

Many thanks for taking the time to write a post on trip advisor. I am delighted to hear that you enjoyed all aspects of the hotel and that you will definitely be back to sample some more of Hilton Lake Taupo's hospitality.

We look forward to seeing you.

Kindest Regards

Ryan Mikkelson
Hotel Manager
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Napier, New Zealand
1 review
5 of 5 stars Reviewed November 26, 2013

We had a wonderful stay. Enjoyed the spa pool. Were impressed with help offered with jet boating bookings and found the town map we were issued with helpful. We felt relaxed and rejuvenated when we departed. Restaurant food was tasty. Nice, fast wireless internet available in rooms, but we felt that this should be included in room rates - we had to pay $15/day extra for internet. 

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, December 1, 2013
Dear Elsabe D,

Many thanks for your most favourable feedback on trip advisor. I was delighted to hear that you were refreshed and revitalised after your stay with us. I appreciate your additional feedback regarding the internet and I am hoping that you were advised on check-in that we do provide complimentary wi fi both in reception and the Business Centre. Please accept my sincere apologies if this were not the case.

We hope to welcome you back to the hotel in the near future for some more R & R.


Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 25, 2013

I recently took my wife on a surprise weekend away, and I chose the Hilton after hearing great reviews from our friends.

We were recommended to pick the Heritage side of the Hotel, and were not disappointed with the character of the building. Our room (Deluxe Guest Room) was spacious with an enormous bed, and good sized bathroom with bathtub. We also had a great balcony with amazing views of the lake, mountains and sunsets.

I would definitely check out your pillow early on - we both found ours to be very large and uncomfortable on the first night, but there is a great Pillow Menu on offer so this was easily fixed.

We dined at Bistro Lago the first night, which was very nice. Great wine selection, well thought out menu and tasty dishes. Although the wait staff were a bit too efficient and we felt rushed through our dinner - despite asking for more time. Maybe this is a Taupo thing, we also found this on the second night at a different restaurant.

Staff were pleasant at check in and check out, although we did ring concierge on the second night to book a taxi to take us to dinner. After a gruff "confirmation" on the phone, we went downstairs to await our ride. Unfortunately it did not show, and after checking with reception they advised no booking had been made. There was no apology and we ended up being late for our reservation. A bit of tarnish on an otherwise great weekend.

Room Tip: Heritage Side with a Lake View
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, December 1, 2013
Dear Flash 6481,

Many thanks for taking the time to post on trip advisor. I am thrilled to see that you loved your stay in the Heritage Wing and got to enjoy some of Taupo’s wonderful sunsets. I was however sorry to hear about the communication breakdown with your taxi. I have passed your valuable feedback onto our Front Office Manager who joins me in apologising for any inconvenience this caused.

We look forward to welcoming you back to the Hilton Lake Taupo.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Albans
Top Contributor
84 reviews 84 reviews
41 hotel reviews
Reviews in 47 cities Reviews in 47 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed November 24, 2013

My wife and I have just spent three nights here at the end of a month long Australasian holiday. On checking our Trailfinders itinerary before arrival, we noted that we would be upgraded to a "Guest Room Plus". We had not anticipated at all that this would mean a one bedroom apartment complete with fully fitted kitchen; dining room; separate bedroom; bathroom with "his n hers" basins; two tvs, complete with a balcony and wonderful view of the lake! Delightfully, our receptionist didn't make any mention of what we might expect and we opened the door for a wonderful surprise!
From our viewpoint, the timing was great, having just "eaten out" each night for four weeks so we tried out the self catering facilities provided, which work well if you are not too ambitious with what you want to cook! The washing machine and tumble dryer were also put to full use as well which was another added bonus.
Mention must also be made of the very high quality of the service received from the housekeeping staff who we met during our self catering experience. Quite delightfully helpful and charming.
In all fairness, there are several valid criticisms one needs to make because it isn't all perfect!
Firstly, breakfast provides all that one generally expects of such a five star establishment but a number of items such as fruits and sliced bread are only put out in small quantities so it always seems to be necessary to ask a member of staff to replenish this or that. This wasn't a one off as it happened every day of our stay circa 0830 so it wasn't just that the service was about to finish. Replenishment was rapidly provided but part of the problem is the small serving dishes that are used. Secondly, breakfast is served in the only restaurant, the Bistro Lago, which true to type, provides only very hard wooden seats. Ok for breakfast which is a relatively short period but for an evening gourmet dinner this might be an endurance test one didn't expect!
Lastly, the provision of wifi. Yes it is available but at a cost of 15 dollars a day, amazingly this currently represents a 50% discount off the standard rate. Given the ubiquitous nature of modern communication devices and the need of their users to be in touch 24/7 this is somewhat offputting as indeed it appeared to other guests as well. One of two free communication areas is the lobby where there are just eight very comfy seats on leather sofas/armchairs. The first time I tried to logon, there was just one seat available and everyone there was heavily engaged including a Skype conversation - an extraordinary lack of etiquette surely? - my ipad was so overwhelmed it was unable to connect! On returning several hours later, there were only four guests there and connection was duly made. As an observation, it does seem strange that with all the rooms covered with wifi and guests paying five star rates, they should feel obliged to come down to the lobby in significant numbers to avoid the charges otherwise imposed. Even more so, should you be a guest awaiting transport and there is nowhere to sit because you have intruded on a Communications centre!
So, overall, a great experience but not quite perfection.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review, December 1, 2013
Dear Goodltraveller,

Many thanks for your recent trip advisor post. It was a pleasure having you here with us.

I am delighted to see that you enjoyed your complimentary upgrade to a one bedroom apartment and got to experience those panoramic lake views. I also appreciate your additional feedback regarding the breakfast and wi fi as it helps me understand where we do well and where we can improve.

We hope to be able to welcome you back to the Hilton Lake Taupo in the near future.

Kindest Regards

Ryan Mikkelson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lake Taupo

Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#5 Family Hotel in Taupo
#9 Luxury Hotel in Taupo
#9 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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