We recently stayed at this hotel, and found it delightful. The rooms and ammenities were excellent and the restaurant and food first class.
Staff were very helpful, cheerful and polite.
However this was spoilt by the poor House keeping department.
Despite putting our "Please refresh our room" sign outside the door by 8.30am each morning, we were lucky to get dry towels and our bed made by mid-late afternoon. In fact one evening on arriving back to our room at 5pm to shower and get ready to go out, we found it still had not been serviced!
House keeping just had a recorded message on their phone, so we complained to the duty manager. I admit staff were sent promptly to rectify this, but it necessitated us standing out on the veranda for 25 minutes waiting.
We also noticed that the light coloured tiles inside the entrance to our block of rooms, and also on the level our room was on, remained dirty with lumps of dried mud and footprints for 3 days before it was mopped.
I really do hate to be critical, but this was such a shame because everything else about the hotel was excellent and we really enjoyed our stay.
- Also Known As:
- Hilton Lake Taupo Hotel
- Hilton Lake Taupo Hotel Taupo
- Terraces Hotel Taupo
- Official Description (provided by the hotel):
- Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more less
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