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“Best hotel ever” 5 of 5 stars
Review of Hilton Lake Taupo

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Hilton Lake Taupo
5.0 of 5 Hotel   |   80-100 Napier Road, Taupo 3330, New Zealand   |  
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Ranked #17 of 74 Hotels in Taupo
Adelaide, Australia
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Best hotel ever”
5 of 5 stars Reviewed September 30, 2012

From the quiet location overlooking the magnificent Lake Taupo and three snow capped mountains, to the well appointed room, great pool (although a bit cold when exiting at night) to the wonderful staff who cant do enough for you, this is my favourite hotel anywhere in the world. The perfect place to relax and unwind.

Room Tip: All rooms are good, but request one with a view of the lake and mountains if available
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, October 2, 2012
Dear belairtravellers,

Thank you so much for taking the time to share your recent experience with us, on TripAdvisor. It is certainly very pleasing to read that we exceeded your expectations across all facets of service and facility delivery and ensured that your visit to Taupo was a memorable one.

I do hope that we will have the opportunity of welcoming you back to the hotel again sometime in the future.

Safe travels!

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,100 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
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Martinborough
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2012

I have just organised a conference for 25 members of our Leadership Team and I have to rate this hotel 10/10 for their excellent customer service, well organised team and the most excellent facilities which made our conference the best. Would rate this one of the best hotels I've stayed in New Zealand and would definately go back for a conference as well as a leisure break.

Room Tip: I would select the 1 bedroom apartment as has kitchen facilities so that you are able to please your...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, September 26, 2012
Dear Sandra G,

Thank you for choosing Hilton Lake Taupo as your company’s conferencing venue. I appreciate you taking the time to share on TripAdvisor, it was certainly our pleasure to host yourself and delegates here for the event and I am pleased to hear that we were able to assist in delivering one of your best
I do hope that we will have the privilege of welcoming you back to the hotel for another conference or personal stay in the near future.

Sincere regards,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 24, 2012

was lovely to stay there , food was fantastic ( wedding meal for dinner) and buffet for breaky. Lovely views and warm cosy rooms.

Did expect a little more from a hilton as on our recent holiday in vietnam expereinced better treatment from other hotels etc. No body offers to carry bags which is kind of what I expected but we still had a great time.

not really walking distance to town which i had expected

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, September 26, 2012
Dear Blue0001,

I appreciate you taking the time to review your recent stay with us and appreciate your feedback. I am sorry to hear that you were not offered porter service following arrival at the hotel, this is certainly a service we offer and I am sorry that we missed the mark on this.

Thank you again for sharing and I do hope that we will see you again soon where we will strive to exceed your expectations with our service and accommodation offering.

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Napier, New Zealand
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 24, 2012

This place was out of this world....food was outstanding and so was the service. We have always looked at the Hilton in Taupo and finally got to stay there and it has the wow factor. Ground and location are the best in Taupo. We sat in the resturant and ate dinner looking at the mountain and could not believe how great the whole stay was.

Room Tip: I don't think it would matter what room you have they would all be outstanding. Beautiful settin...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, September 26, 2012
Dear paul_teddy,

Thank you for taking the time to post on TripAdvisor. It is certainly pleasing to hear that you enjoyed your stay with us and in particular the views, accommodation and dining in Celebrity Chef Simon Gault's Bistro Lago restaurant.

It is always very pleasing to know that we have exceeded guest expectations and I do hope that we will see you again at the hotel in the not too distant future.

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2012

We stayed at the hotel for one night,which included breakfast
This had one of the best bathrooms I have ever seen in a hotel eg triple shower, under floor tile heating , spa bath
I was told that the hotel boasted one of the best restaurants in the whole of nz
The service and food that we were served at breakfast had me believing this 100%
The views across lake taupo to tongariro national park and the sunset was amazing

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, September 26, 2012
Dear ajayen,

Thank you for taking the time to share your recent experience at the hotel on TripAdvisor. It is certainly pleasing to read that you thoroughly enjoyed your stay with us and found the smaller touches such as our ceiling rain shower heads an added luxury.

I am glad to hear that you enjoyed breakfast in celebrity Chef Simon Gault's restaurant and that you were able to enjoy our fabulous views as the sun set across the lake towards the distant mountains.

We shall look forward to welcoming you back to the hotel again sometime in the near future.

Kind regards,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2012

Staff were great
Room wasn't made up as requested (3 King Beds - only 2 Kings and 2 Singles). Housekeeping remedied immediately
Gorgeous view - and stunning location
Outdoor walkways lead to unwanted noise

Room Tip: Ask for a room not near reception.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, September 25, 2012
Dear Josh N,

Many thanks for posting on TripAdvisor regarding your recent stay with us. I appreciate your feedback regarding bedding configuration and have reviewed this further. It would appear that these details were not present in the booking, I do apologise if this was our oversight however are pleased to hear that housekeeping were able to quickly remedy.

I do hope that we will see you at the hotel again sometime in the future.

Sincerely,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2012

The only criticism I really have of this hotel is that we didnt have a view or a balcony (but we booked the cheapest room so that was our fault)! The room was lovely: bed so big and comfy and the bathroom had a double shower (nice unexpected touch). We ordered room service on one occaision and was delivered in a good time and was very tasty. Probably a little pricey but definitely worth the convenience of not having to get out of the complimentary robes! The hotel is situated just a few minutes away from the hotpools but since it was over subscribed we used the hotel jacuzzi instead and had it all to ourselves. The facilities are very good: a well kitted out gym, sauna and decent sized swimming pool. The staff are helpful and friendly and free apples at reception! Wouldn't stay anywhere else in Taupo!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-AKLLT, Manager at Hilton Lake Taupo, responded to this review, September 12, 2012
Dear LilChicken1979,

Thank you for sharing feedback on TripAdvisor regarding your stay with us last December. It is always very pleasing to hear that we have met guest expectations and that you found our team to be helpful and friendly. I am glad to hear that you enjoyed our complimentary apples at reception which we offer as a natural boost for the day.

Again, thank you for sharing and I do hope that we will see you again sometime in the future.

Kind regards,

Clinton Farley
Hotel Manager | Hilton Lake Taupo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lake Taupo

Address: 80-100 Napier Road, Taupo 3330, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Taupo
#5 Family Hotel in Taupo
#11 Romantic Hotel in Taupo
#12 Luxury Hotel in Taupo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Official Description (provided by the hotel):
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 
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Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo

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