This is a copy of the letter of complaint I've written to the owners. This place is horrible and the whole experience really upset us and put us right off of Taupo. For us Taupo seemed full of robbing business owners - waiting to prey on passing tourists:-( Not the New Zealand dream - for sure!
The brown tourists signs led us to Wairakei Natural Thermal Valley.
The sign outside of the cafe instructed us to ‘enquire at cafe for details of the thermal walk’ (no admission prices were mentioned)!
The cashier informed us of the price.
We thought it too expensive.
As we walked away the cashier told us ‘to go on – get back into your little car and go’ (in a most sarcastic manner).
We suggest you provide you cashier with immediate training on how to deal, politely, with the general public.
Your prices should be clearly visible, to enable customers to make a decision prior to reaching your rude cashier; allowing them, the option, of retreating your overpriced walk without being caused embarasment.
Your prices should be reduced!
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