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“Not a hotel but a heaven!” 5 of 5 stars
Review of Huka Lodge

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Huka Lodge
5.0 of 5 Hotel   |   Huka Falls Road | PO Box 95, Taupo, New Zealand   |  
Hotel amenities
Ranked #6 of 71 hotels in Taupo
Penang Island, Malaysia
Top Contributor
73 reviews 73 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
“Not a hotel but a heaven!”
5 of 5 stars Reviewed November 2, 2012

We took a 5 hours transfer from Auckland to Taupo via Rotorua and stopped by Mamaku Blueberry Vineyard arranged by Huka Lodge.

When we reached Huka Lodge, my 2 children, husband and I were so shocked that where in this world we still can find such a nice view? Green trees and grass, beautiful flowers, clear river water and a small waterfall in front of the main entrance, just swiped away the tiring, body aching, boring resulted from our 5 hours car ride with 2 young children making noise at the back seats (who has children will definitely understand what I said).

Jessica was there welcome us at the entrance of the main lodge. We were brought to a dining area with juices served. Then Jessica showed us around the main lodge and led us to our suites. On the way to our suites, Jessica showed us where the heated pool, jacuzzi, petanque court and tennis court were.

When we stepped into our suites (suite 13 & 14), everyone with our jaws dropping and WOW was our reaction. There was a small foyer after the main entrance, to the left, there was the escort room with single bed, shower and toilet. Located in the middle there was a door leading to a spacious suite with a fireplace in front of the lounge area, a daybed, a writing table on the left, the super warm and comfortable bed. Towards the left end of the suite there was the walk through wardrobe for his and hers on both sides, a wet mini bar with nespresso coffee making machine and Antipodes still water placed in the fridge. Walked through the wardrobe, on the left there was the W.C., on the right there was the small and black colour shower cubicle (the only complaint I have for this luxury hotel, the shower was too small and too dark), on both side of the walls there were towel heating rails. Next to the rails, there was his and hers basins and right at the middle end of the bathroom it was the oversized bath tub and its fauna and floral view windows which you can enjoy the trees and flowers in your bath tub.
On the right side of the foyer, there was a twin suite with 2 single beds, a spacious lounge (no fireplace), a similar walk through wardrobe and bathroom.
The whole 2 suites had underfloor heating system.
I like the way Huka Lodge placed their welcome letter personalised to my 2 children with their name stated on the letter.
Oh I missed out the most important thing, the fantastic beautful Waikato River view from the room. The suites had french doors open up to the beautiful ground in front of the Waikato River and my 4 year old son was chasing after the ducklings and ducks at the river bank before we walked to the main lodge for breakfast served on the next morning.

Our private gourmet dinner was served in the library on the first night (also where we had our private breakfast here). On our arrival, Jessica showed us the dinner menu make sure we were alright with the menu and enquired what we would like to have for our children. The food served was so beautiful and taste good. The chef and the team were so concerned and aware of my son was allergy to egg or egg content food. They make sure there was no egg in his diet. I really appreciate that.
Sorry I did not mention about their wine list as my husband and I do not drink alcoholic drink.

Next 2 morning the cooked breakfast was so good! Eggs of your choice with bacon, sausage, mushroom and tomato or pancakes melted my heart!
Expresso and hot chocolate were one of the best I can get during our 17 days trip in New Zealand.

Ali and Jessica helped rented a car for us to scroll around Taupo. Jessica suggested to us many places of interest and make booking for Huka Fall cruise.
We visited the Huka Prawn Farm (we did prawn fishing and the children loved it so much! We had our prawn lunch here) just few minutes drive down the main road. And on the same road, there was the Honey Hive, Volcanic Centre.
The Huka Fall cruise was a good activity not to miss. The Huka Fall was so wonderful!

On the 2nd evening, upon our request, Huka Lodge served us seafood dinner in the computer room on 1st floor of the main lodge. We had our own time and enjoyed our dinner so much and walked out to the balcony, there was the beautiful Waikato River view.

On the last day, we bought some souvenirs from the lodge gift shop. The beautiful marino vest and jacket, pounamu (green stone or jade) and some New Zealand native honey.
I loved this gift shop so much!
We then was transferred to Taupo airport (transfer included in the room rate) and we flew off to Wellington.

This was the perfect hotel I ever stayed in. Only regret was that we only stayed 2 nights here.
Now we are back home and I am planning another trip to New Zealand and I will definitely come back to you, Huka Lodge!

Room Tip: Family with 3rd person (nanny, driver or kid) please ask for escort room. Child below 5 stay and eat...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gaea, Guest Relations & Social Media at Huka Lodge, responded to this review, November 6, 2012
Dear ok_xin

Thank you very much for your detailed and generous review.

Apart from the fact that your review was delightful to read, we were pleased to learn how much you and your family enjoyed your stay at Huka Lodge.

We strive to accommodate dietary wishes for all our guests, and it was a pleasure for our Executive Chef and his team to do this for your son.

Our feathery friends are much loved by guests – and we are happy that your son was entertained by the ducklings!

Thank you for your kind comments about the grounds. Our 17 acres are nurtured with the utmost care, and Huka Lodge was honored to receive the status of “Garden of National Significance” from the New Zealand Garden Trust.

Once again thank you for taking the time to provide such an extensive review. Be assured that your thoughts and observations will be shared with the entire team and especially those you mentioned, Chef Michel, Jessica and Ali, as it is our mission to completely delight and satisfy our guests.

Please visit us again on your next visit to beautiful New Zealand!

With kind regards

Karien van Heeren
Guest Relations & Social Media
The Huka Retreats
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104 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Italian first
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English first
Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 7, 2012

wow just read previous review, how could you rate this property so low I imagine you are one of those people who blame everything and everyone else for not having a good time. Try sitting peacefully in your warm cosy chair with your fire blazing behind you with a Huka lodge wrap around your shoulders watching the ducks with their little ducklings exploring the world with the incredibly clear waters of the Waikato meandering down to the Huka falls. We recently stayed at the lodge with our 16 year old daughter two suites one with the gas fire. We have stayed at many exclusive retreats around the world including the Huka lodges Dolphin Island. We had a wonderful stay here everything was top notch with a few lovely surprises such as complimentary snacks and free non alcoholic components of the mini bar and a hot water bottle placed in the bed at turn down. We also had the cocktail hour which was lovely the manager was there to meet the guests and the whole evening was very enjoyable from meeting the other guests to our great meal in the queens room (library). Breakfast was plentiful and lots of choices along with champagne for those who wanted it. The ride back to the airport was so much fun with our Scottish driver he was so friendly and carried all our bags to the check in counter. Please don't pay any attention to previous reviewer go with an open heart and relax and enjoy the magic of Huka create your own reality an this stunning retreat.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gaea, Guest Relations & Social Media Manager at Huka Lodge, responded to this review, October 14, 2012
Dear Pakaxx

Thank you very much for taking the time to write such a lovely and comprehensive review on your recent stay at Huka Lodge.

We are pleased to hear that you enjoyed your time with us, and grateful of your appreciation of the food, our charming setting and surroundings, and personalized service we strive to provide to every guest.

Please do come again when you are in beautiful New Zealand, we look forward to your visit.

Kind Regards

Karien Vorster-van Heeren
The Huka Retreats
Guest Relations & Social Media
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 25, 2012

We took two hours out from a long drive from Wellington to Hamilton to visit the Lodge for lunch. The gardens were gorgeous with blossoms in full bloom, and the Waikato river magnificent. Sitting on the terrace enjoying a really splendid quality lunch overlooking the garden and river was pure heaven.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2012

What a truly wonderful experience our weekend at Huka Lodge was. The staff were welcoming, professional and made us feel like nothing was any trouble at all. The excellent service is delivered with a really light touch, no overly solicitous feeling, they just seemed genuinely happy to be there and to deliver a great experience. We had beautiful, crisp spring weather so enjoyed as much time as possible drinking in the beautiful views and well maintained grounds (and walking off all the wonderful food and wine).
We were there for the special Bollinger night which featured Peter Doyle from Est in Sydney. The kitchen team were really tested by a local power cut during dinner but the food was still really good, and some courses were stunning. The food from the usual kitchen team was excellent too, I'm still revelling in how great it was.
If you can stretch to a night or more away somewhere special, make it Huka Lodge. I am looking forward to another visit whenever we can next justify it!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Central, New Zealand
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 7, 2012

I read previously a review about the addictive qualities of Huka - we feel the same. We have never had a better experience anywhere in the world. You can go to amazing places, with extraordinary scenery and design, but the experience here is total. And might I add, this place is not snobby, intimidating, nor out of the reach of most. I would rather spend two or three nights in this slice of heaven, than cross than cross the ditch any day of the week, for the same price.

I cannot explain what they do here, I can just say that they do it all, our expectations are ALWAYS surpassed.

Room Tip: Don't worry about it, they're all perfect.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2012

If you like privacy, discretion and pampering, this is the place to go. One of the most romantic and healing spots on the planet! The chef served beautiful and creative dishes, and the wine-list supports the caliber of the dining experience.

Room Tip: #5 was beautiful!
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 25, 2012

The Hotel was located beautifully, but the overall experience was traumatic due to the horrible transfers. Furthermore the food was disappointing, after having stayed at many top class hotels/lodges of the world, this is not nearly worth the money.

On the way to the hotel the driver smelled of alcohol and drove very irresponsibly.
On our way to Auckland, we were greeted by the same driver. We are waved into the side by the police. He was asked to present his drivers license, but pretended to have forgotten it. Then they asked for his name, and he gave them another name, than the one he had given us.
They arrested him and told us he had had troubles with the law and had no drivers license.
It is a shame that a hotel that brands itself so well is not able to make sure of a proper transfer. Huka lodge should at least at the price of 1000$ each way be able to provide a proper transfer service.

Huka lodge promised a 50% reduction of our trip when we asked for an explanation. The next day, when they expect us to have left New Zealand, they pull back the offer and don't seem understanding when I call them. The manager didn't want to comment on it afterwards.

This article explains it all:

http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10821072

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gaea, Guest Relations Manager at Huka Lodge, responded to this review, August 1, 2012
Dear Guest

It was extremely regrettable behavior by the representative of the private independent limo service company who drove you back to Auckland at your request and booked through us on your behalf. The limo service has agreed to repay you a full refund of NZ$2,000 for both of your transfers between Taupo and Auckland, for the unfortunate one hour delay on the return journey.

We find it a great pity that our staff were not advised by you about your family’s concerns and negative experience with the same company and driver, immediately upon your arrival at Huka Lodge, as of course we would not have re-engaged this company.

We appreciated the kind compliments made by members of your family during their stay at Huka Lodge.

Kind Regards
Karien Vorster-van Heeren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Huka Lodge

Also Known As:
Huka Hotel Taupo
Address: Huka Falls Road | PO Box 95, Taupo, New Zealand
Location: New Zealand > North Island > Taupo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#5 Luxury Hotel in Taupo
#7 Romantic Hotel in Taupo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Huka Lodge 5*
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