Me and my sister recently booked to stay at this motel via booking.com. we were told that the standard studio had a double and sofa bed so on arriving at the motel and getting to our room, we noticed this was not the case. I went down to reception and Robert the owner was nothing but helpful. He apologised for the mix up from booking.com and offered for us to stay in one of the spa studios for 2 of the 4 nights we were there. He said there would be an extra $10 a night charge but we were more than happy to pay. We got into our new room and it was fantastic. There was plenty of room and a big spa bath in the bathroom. we were staying there over Christmas so we decided to take some decorations with us and do the room out. On the morning of Christmas day, there was a knock at the door from Lisa, the other owner and her children bringing all the guests a bar of chocolate and to wish us merry Christmas and they loved the decorations in the room. We had to go to reception on many occasions to ask questions and every time we went, both Lisa and Robert were very friendly and very helpful. They decided that they would let us stay in the larger room as they didn't want to unsettle us, we couldn't of been happier, they even made the joke it was "the party room".
I would recommend this motel to anyone staying in taupo. Its location is close to the lake front, bars, shops, and walking distance to most of them. Its very quiet and family friendly with own parking. Towels and sheets are changed daily if required and cleaners are lovely and friendly too. they have dvd's in reception that you can hire without any hassle and lots of knowledge of the area and what to do.
Thank you for such an awesome stay, we will definitely be back in the future and will be recommending to all our friends who visit the area too.
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