We were to stay here on Thursday night which my boss had booked the cheapest room possible. When we got there a man was waiting for us on the driveway with his clipboard ready to meet us. He told us that due to their strict "no kids" policy, we had had our room upgraded to the 2 level deluxe apartment. At first we thought this would be good, but after the man quickly ran upstairs to lock the extra room, we started to have our doubts
He promptly started reading us the list of do not's which included; no visitors, do not turn the heatpump above 22 degrees, do not park anywhere but here, do not slam the door etc.
Seeing as the room had two lounges and enough seating to accomodate atleast 20 people, we invited 2 friends over after dinner for a quick drink. Within 3 minutes of walking back into the house we recieved a text message (pictures attached) to say that they had to leave with the ridiculous excuse that "security" (who turns out to be all one person) have noticed additional people in the room and that they must leave. I rang him to tell him we were just having a drink and to simmer down and he gave us 30 minutes before they had to be out. 34 minutes later, we recieved another text saying that the guests were still there and if he had to send a "security gaurd" to evict them, we would be charged. He kept using the same stupid excuses and in the end we all left as we felt uncomfortable constantly being monitored. The man must have just bought a dymo label maker or something and had gone bananas with it. A couple of stickers to note were: " do not cook asian or indian food" above the stove. A sign on the heatpump remote that said " do not turn to above 22 degrees or the unit will be shut down". There were signs that said if we didn't leave by 10 that there would be a charge put on our card immediatly, $50 for a lost towel, and a fee for not cleaning the room. I was to scared to pass wind incase we were charged some sort of soiling the air fee.
I understand that we only paid about $100, but its not our fault he had double booked us. All in all, a really nice place that has terrible customer service and an analy retentive manager/owner.
- Official Description (provided by the hotel):
- Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more less
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- Also Known As:
- Falls Chateau Hotel Taupo