We booked to stay in this accommodation in January for an April Wedding (in advance). We arrived just after 2pm as we were aware we could not check in any earlier. This man arrived from around the corner as we drove in to the driveway with a clipboard. I told him the booking name and he said he didn't have our booking and immediately went into a "rant" about how this "happened " a couple of times a year. He then without giving us an option got on the phone and booked us into another accommodation further away in Taupo.
Now we were due for a 3pm wedding next door to the accommodation and so went to get dressed at friends accommodation. As we would have to drive now anyway that evening we then decided to drive back to Auckland after the wedding and so rang the new booking to tell them. Then the lady tells us the booking had been made for us 2 weeks prior and was a confirmed booking. THe strange mad had pretended to book us a room on the phone that afternoon!!! I told her that she would have to take that up with whoever booked it.
I have since read the reviews for this place and would NOT recommend Falls chateau.
- Also Known As:
- Falls Chateau Hotel Taupo
- Falls Chateau Hotel
- Official Description (provided by the hotel):
- Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more less
- Reservation Options:
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