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“Sleepless in Taupo” 1 of 5 stars
Review of Base Taupo

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Base Taupo
4.5 of 5 Hostel   |   7 Tuwharetoa Street, Taupo, New Zealand   |  
Hotel amenities
Ranked #31 of 36 Specialty Lodging in Taupo
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Sleepless in Taupo”
1 of 5 stars Reviewed February 4, 2010

I stayed at Base Taupo on Thursday night last week (Jan 2010) with 2 family members who were visiting from the UK. We'd phoned ahead the previous day and booked 2 rooms with ensuites. After we had checked in and paid we we told it would be noisy on level 3, as there is a nightclub/bar downstairs. We were then told we could leave if we wished but we wouldn't get our money back, as they required 24 hours notice of cancellation. However, there had been no prior warning that there would be excessive and unreasonable noise, and there was no suggestion of this in the advert in the AA Travel Guide.

Noisy was an understatement, and it got louder, not quieter during the night. I closed the windows and put in earplugs, but it made no difference. By 12.30 in room 310 it sounded like a war zone, complete with machine gun fire. It was not merely impossible to sleep, it was impossible to remain in the building. I left and stayed in my vehicle until dawn. My family also spent a miserable sleepless night. But we were not offered a refund.

We had been attempting to do the responsible thing by breaking our journey overnight, but we would have been less fatigued if we had driven directly to Auckland instead of breaking our journey. I am concerned that other travellers staying at Base Taupo may have a serious or fatal accident due to fatigue.

To summarise, I am concerned that:

*Base Taupo is double dipping by having a noisy nightclub/bar (presumably a good money spinner) as well as accomodation.
*Visitors needing a good night's sleep are being short changed.
*Responsible travellers who take a break at Taupo may be more at risk of accidents than if they had kept going.
*The sound insulation on level 3 does not appear to comply with the standards required of modern buildings.
*Base Taupo don't mention the nightclub/bar in their advert in the AA Travel Guide, and they didn't mention noise or nightclub/bars when we phoned to book. They are misrepresenting what they are offering. This is not fair trading and threatens the reputation of the town and New Zealand.

  • Stayed January 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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104 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Buffalo, NY
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 11, 2009

i stayed in taupo one night at base taupo and wish i couldve stayed more. the base was so close to the lake but also right near restaurants, bars. had lots of computers inside, modern hostel inside. small lounge, trendy. connected to bar/restaurant, lively and popular at night. service was nice, stayed in a 3 bunk girls room. i think there was a rooftop lounge too? didnt make it up there as was winter.

  • Stayed June 2009, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Base Taupo

Address: 7 Tuwharetoa Street, Taupo, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo
Bar / Lounge Kitchenette Wheelchair access
Hotel Style:
Ranked #31 of 36 Specialty Lodging in Taupo
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Base Taupo 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
Base Taupo is a modern and convenient (built in 2008) backpackers with a range of accommodation options from dorms to private ensuite rooms to suit every budget. Come party with us at the Element Bar, Taupo's leading party and late night venue. Base Taupo is situated centrally in the heart of the main restaurant and bar area on Tuwharetoa St. ... more   less 
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