I stayed at Base Taupo on Thursday night last week (Jan 2010) with 2 family members who were visiting from the UK. We'd phoned ahead the previous day and booked 2 rooms with ensuites. After we had checked in and paid we we told it would be noisy on level 3, as there is a nightclub/bar downstairs. We were then told we could leave if we wished but we wouldn't get our money back, as they required 24 hours notice of cancellation. However, there had been no prior warning that there would be excessive and unreasonable noise, and there was no suggestion of this in the advert in the AA Travel Guide.
Noisy was an understatement, and it got louder, not quieter during the night. I closed the windows and put in earplugs, but it made no difference. By 12.30 in room 310 it sounded like a war zone, complete with machine gun fire. It was not merely impossible to sleep, it was impossible to remain in the building. I left and stayed in my vehicle until dawn. My family also spent a miserable sleepless night. But we were not offered a refund.
We had been attempting to do the responsible thing by breaking our journey overnight, but we would have been less fatigued if we had driven directly to Auckland instead of breaking our journey. I am concerned that other travellers staying at Base Taupo may have a serious or fatal accident due to fatigue.
To summarise, I am concerned that:
*Base Taupo is double dipping by having a noisy nightclub/bar (presumably a good money spinner) as well as accomodation.
*Visitors needing a good night's sleep are being short changed.
*Responsible travellers who take a break at Taupo may be more at risk of accidents than if they had kept going.
*The sound insulation on level 3 does not appear to comply with the standards required of modern buildings.
*Base Taupo don't mention the nightclub/bar in their advert in the AA Travel Guide, and they didn't mention noise or nightclub/bars when we phoned to book. They are misrepresenting what they are offering. This is not fair trading and threatens the reputation of the town and New Zealand.
- Official Description (provided by the hotel):
- Base Taupo is a modern and convenient (built in 2008) backpackers with a range of accommodation options from dorms to private ensuite rooms to suit every budget. Come party with us at the Element Bar, Taupo's leading party and late night venue. Base Taupo is situated centrally in the heart of the main restaurant and bar area on Tuwharetoa St. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Cheap Tickets, Orbitz, Priceline, Despegar.com, TripOnline SA, Travelocity, HostelBookers, HostelWorld, Odigeo and Tingo so you can book your Base Taupo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.