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“it made our trip” 4 of 5 stars
Review of Courtney Motel

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Courtney Motel
3.0 of 5 Motel   |   15 Tui St, Taupo, New Zealand   |  
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Hotel amenities
Ranked #54 of 73 Hotels in Taupo
Hastings, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
75 helpful votes 75 helpful votes
“it made our trip”
4 of 5 stars Reviewed June 21, 2013

we stopped in unexpectedly on the way home and asked if there was a room. I asked to see it first and was given the keys to room 19 and 21 of Courtney. They were both wonderful and we stayed in for the nite. The lady in reception Lynda was wonderful to us and this is what i remembered the most.She went out of her way.Internet was free. Milk was given (not uht milk like the other motels).Shower was wonderful.
Only comment is the hair in the shower hole.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Courtney Motel, responded to this review, June 23, 2013
Thank you for taking your time to provide your review. Your feedback assists us in continually improving our product and service. I'm pleased you enjoyed your stay. The Courtney Motel team strive to make your stay enjoyable at Taupo's best value Budget Motel, ideal for a overnight stay or a little longer. I have passed your feedback on to our housekeeping team. We look forward to welcoming you back to Taupo at some point in the future.
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34 reviews from our community

Traveler rating
    4
    16
    7
    3
    4
See reviews for
9
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2
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 18, 2013

We didn't find it anywhere near as bad as some of the reviews. We appreciated the close proximity to town, the room was a good size, the bed huge and importantly the room clean. The room was well priced for what it offered. If you want luxury pay more and enjoy. If you want a place to put your head on a pillow stay here. We only talked to one staff member during our two day stay and she was friendly and polite.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Courtney Motel, responded to this review, June 19, 2013
Thanks for your review, we appreciate that you have taken your time to provide feedback on your recent stay at Courtney Motel. We strive to be the best value Budget Motel in Taupo and appreciate the feedback and guidance you have provided to Trip Advisor readers. We hope to welcome you back to Taupo at some time in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whakapapa, New Zealand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2013 via mobile

Booked a room here as a stop over on the way home from Auckland Airport and called to book a late arrival, lovely woman at desk left key for us to find and the heater on which was great as we arrived just after midnight. We found the room to be very spacious and clean, bed was very comfy and the fresh milk was the icing on the cake. Thank you Courtney Motel for a very pleasant stay. We will definitely be back. :-)

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Courtney Motel, responded to this review, June 19, 2013
Thanks for taking the time to review your recent stay at Courtney Motel, we very much appreciate your feedback and comments and look forward to welcoming you back to Taupo at some point in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2013

I must say I was put off staying in this motel when I read previous trip advisor reviews, however I decided to keep an open mind and try it for myself as it was very reasonably priced and well located. I'm glad I did as I was very pleasantly surprised. It sounds as though all rooms may not be fully updated yet but the room I had was modern and tastefully decorated. The kitchenette was well equipped, bathroom was large with a big spa bath and lot's of hot water, lovely comfortable bed and all very clean. I consider myself fairly fussy about motel rooms but the only negatives I could say was a bit of damage to the ceiling above the shower and in one place on the edge of the carpet. The drive in entrance and car parking are a little bit tight but nothing to worry about and management happily allowed me to leave my car parked there after I checked out, while I walked into town. I found all the staff to be friendly, efficient and helpful. As a woman travelling alone I was looking for somewhere walking distance to town where I felt safe, and I felt completely safe here. I think if you bear in mind this is a good value for money, budget motel you will find it absolutely fine. I would particularly recommend it for a night stop over, budget business or Taupo short stay.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Courtney Motel, responded to this review, June 4, 2013
Thank you for taking the time to provide feedback on your recent stay at Courtney Motel. Like the vast majority of our very happy guests I am pleased we were able to meet all your expectations of what a great value 3 star budget property should be. A well priced clean and friendly, safe and comfortable home away from home when travelling on your own or in a Group or Family. Courtney Motel prides itself on being the best value 3 star property within an easy walk of the town centre and close to the lake front. The Courtney Motel Team are happy to receive all guest feedback, as this provides a good basis for constant improvement, but we are even more happy when we get positive feedback that suggests we are meeting or exceeding our guests expectations, thanks for your time and we hope to welcome you back at some stage in the future.
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Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 31, 2013

In NZ for 10 days and regrettably, 4 of these were spent here. Taupo a lovely place but this motel has more than seen its day. Old, worn out and tired. Carpets putrid. Hubby NEVER wears shoes inside but insisted the entire stay to wear thongs (flip flops) whilst inside. Shower revolting, requiring me to wear thongs also. Family room (2 adult kids with us) and inadequate lounge seating...for 3...so, last one in got to sit on a kitchen chair for the evening!
Lights blown in every room BEFORE we took occupancy. Crockery & cutlery thrown together and no full sets of anything. Came home late evening to find room had been serviced but no one had bothered to restock toilet paper supplies and the night manager (when he eventually arrived) was rude and aggressive. We didn't bother to try the spa given the state of the bathroom in the room ugggh!
Don't waste your money on this place there are plenty of LOVELY places in Taupo to pick from.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Courtney Motel, responded to this review, June 2, 2013
Thank you for taking the time to provide your feedback. I have noted your concerns with regards to the supply of your bathroom consumables and have revised our housekeeping checks to ensure an adequate supply is available to guests at all times. Courtney Motel is a 3 star property where we aim to provide the best value budget accommodation in Taupo. I do apologies that on this occasion we have not met your expectations but can assure your all our carpets are steam cleaned on a regular basis.
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Masterton
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 23, 2013

First impression was okay but we were put off using the spa bath by a build up of hair in the plug hole. The basin had mould around the plug hole. There was an old TV on a bracket sticking out over the door entrance which is very dangerous.My wife got a nasty bang on the head when returning to motel in the evening. The bed was comfortable which was the only good thing about this motel.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Courtney Motel, responded to this review, April 26, 2013
Thanks for taking the time to provide your review. The team at Courtney Motel have an aim to provide the best budget 3 star motel accommodation in Taupo. It appears on this occasion we have fallen short of our high House Keeping standards, for this I apologise and can assure readers we have taken steps to amend our House Keeping quality control so as to avoid a future reoccurance of this oversight. We have invested in quality bedding for improved guest comfort and will be working through a program of TV upgrades over the coming year to add to the upgrades already installed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 17, 2013

Stayed here for 2 nights and found it to be very comfortable, clean and tidy. There was a machine and a drier which was brilliant as we had stayed in hotels previously. Breakfast was basic but then you get what you paid for. There was a spa pool to use and free wifi which was great after a lot of driving. TV in the room plenty of hot water in the shower and coffee and tea facilities. Plenty of places within walking distance to eat and reasonably priced. Especially as the portions were more than adequate. Would stay there again as all was low key and very comfortable with clean towels every day.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveller19701, Owner at Courtney Motel, responded to this review, February 18, 2013
Thanks for taking the time to review Courtney Motel, your time is valuable and we appreciate you sharing your experience with others. We would love to welcome you back some time. All the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtney Motel

Address: 15 Tui St, Taupo, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 73 Hotels in Taupo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtney Motel 3*
Number of rooms: 12
Official Description (provided by the hotel):
Courtney Motel is conveniently located just 100 metres from a safe swimming beach and a short stroll along the lakefront to the town centre. Offering a selection of value oriented refurbished 3 star studio,1,2 and 3 bedroom motel units , all with modern furnishings, oversize beds, free on site carparking, Sky TV, Broadband Internet access and Full Kitchen facilities (studios with Kitchenettes). Motel services include, Guest Laundry facilities, Spa and Heated Pool, quiet garden setting with BBQ’s and Breakfast options. So whether you want to stay a night ,a week, or a month from 1 person to a group, Courtney Motel can offer you some of the best value accommodation in Taupo. ... more   less 
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