Arrived Xmas day after a great day with family. My 4 year old twins were excited to have a swim in the pool and hot spa. We all got in our togs, and discovered, not working and cold! No one informed us on check in. So I gave them a disapointed shower. Next day, my husband asked if I wanted my work phone as he picked it up form the kitchen bench, no I said it's boxing day no one will ring, that is why we are 100% sure it was where it was. Came home that night, phone was gone. I knew it was stolen, and went to front desk, of course they thought I must have it somewhere, but on this occasion knew 100% it was stolen. The cleaner a young 17 year old girl? Police came etc...as had to file it. Spent 1 hour trying to get hold of telecom on a public holiday before giving up, need I say more. Angry and annoyed by time wasted I decided to do washing. I walked into the laundry, it was covered in dead bugs, not a few hundreds, so I gave up on the idea and walked out. We did have a lake view, unfourtunately, a beat up damaged car was parked on the grass in front of our view the entire stay. What makes me more angry is that I rung the owner who did not return my call, and then emailed them, and they did not respond, therefore my only option to warn you all!!!!!!! I am so disappointed and upset by the frustrations of this trip. Then to top it off before we left my 3 year old fell from the tramp that was by an unsafe deck, not osh regulated and winded and bruised herself. The whole stay just horrid along with the very uncomfortable bed, granted decor had been updated since my last stay but not the important things. I had been informed of new owners and a decent upgrade and chose because of this, location and pool, that we could not use! Choose somewhere else to stay.
- Also Known As:
- Anchorage Hotel
- Official Description (provided by the hotel):
- Four star Qualmark lakefront resort offering 21 units including 1,2 and a 3 bedroom. Great relaxed atmosphere with swimming pool, outdoor hot tub, indoor spa pool, sauna, games room, and trampoline. Kayak hire for guests. Close to numerous restaurants and the many attractions Taupo has to offer. ... more less
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