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“Not Impressed” 1 of 5 stars
Review of Otaku Japanese Steak House

Otaku Japanese Steak House
75 Devon Street East, New Plymouth, New Zealand
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Ranked #65 of 111 Restaurants in New Plymouth
Cuisines: Japanese
More restaurant details
Restaurant details
Dining options: Reservations
Description: Opposite Dick Smith Electronics.
New Plymouth, New Zealand
1 review
“Not Impressed”
1 of 5 stars Reviewed May 14, 2013

My family and I are very frequent customers and usually we are impressed by the service of the front of house and the quality of the food. We have been served a few times by Bronte and Erin who are a really good team, are always incredibly friendly, make us feel welcome and relaxed and nothing seems to be too much trouble for them. However on our past 2 visits we were served by another female who we found to be unapproachable and when answering questions could be quite rude and new waiter who has obviously received no training at all and didn’t know how to take our orders. As I said we are frequent customers and still plan to return for the food but service skills is something to bear in mind when hiring new staff.

  • Visited May 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 5 of 5 stars Food
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19 reviews from our community

Visitor rating
    5
    7
    6
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Wellington
Senior Contributor
23 reviews 23 reviews
17 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Great fun, great food, great service!”
5 of 5 stars Reviewed April 23, 2013

We went with our two children - ages 10 and 11. We eat quite a lot of Japanese, and this one did not disappoint. From the moment we walked in we were looked after. The chefs were amazing with their knife display and catching the rice etc. usually with places like this the food lets them down - but to in this case. The food quality and cooking as perfect.

  • Visited April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawera, New Zealand
Top Contributor
52 reviews 52 reviews
28 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“A meal and a show”
4 of 5 stars Reviewed January 8, 2013

Very entertaining way to see your food cooked and prepared with skill. Took my elderly mother and she was transfixed by the whole experience. We all loved the flavours and enjoyed our meals. Will visit again but it might be repetitive.

Visited April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
40 reviews 40 reviews
13 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
“Average meal”
3 of 5 stars Reviewed January 4, 2013

It was a fun environment. This is a place you do not come for the food, but for the entertainment. It was a pleasant evening and the set menu delivered a good quantity of food, but as mentioned, it was average. Expect to spend circa $50 a head

Visited January 2013
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new plymouth
Top Contributor
103 reviews 103 reviews
54 restaurant reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
“fun!”
4 of 5 stars Reviewed December 30, 2012

novel, catching the excellent Japanese meats - not a good place for a vegetarinan I would guess!! Fun eating experience

Visited July 2012
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