We really enjoyed our 2 night stay. On the first night we went to our room and turned on the TV and it wasn't working, but being the 2nd TV i thought it best to wait till the next day to ask for it to be fixed. We i told the lady of this, she was hessitant and acted like we didn't know how to work it, but said she would have a look at it anyway. We returned to our room and the TV was still not working, so we assumed that they had not looked at this. We mucked arounded with the wires etc and about half hour later it was working. We reviewed the Motel on the piece of paper they give you, we gave it an 8 and said it would have been a 10 but for the fact that our TV did not work. About a half hour after leaving the motel she rings me saying that she was un-happy with our comment as her husband had fixed the problem. I explained to her that it was not working and that eventually we did get it to work, but were un-aware that he had fixed it. I also explained to her that i did not want to keep complaining and being a nusance so i just left it. She started getting very up-set during her time and saying that we hadn't fixed it it had been her husband, in the end of this long drawn out pointless conversation i told her that we had really enjoyed our stay and i was going to post there website on my Facebook page and brag about it to our friends, but now i was not.
I would have loved to have returned to this place, and really i gave them a fairly good review, i did not think that this warrented a phone call and actually i do not recall saying on the review form that i wished to be contacted. This lady needs her head read and needs to learn how to take critisium. If it were not for her i would love to return for bi-monthly stay. Thats a lot grumpy lady!
- Official Description (provided by the hotel):
- Brougham Heights Motel is centrally located within walking distance of the Foreshore Walkway, cafes and restaurants and Pukekura park. It is a four star plus property with units ranging from studio units to two berdoom family units. Every unit has 32in tv & dvd player, is air-conditioned and has spa baths. ... more less
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