We booked a "Deluxe" two bedroom apartment for a week. After one night I queried with the desk if in fact we were in the right room. I was assured we were and they use the word "deluxe" to mean larger than the others.
When asked what was wrong I listed the items (such as curtains that did not fit windows, noisy heaters and fans, broken tiles in the bathroom and mould in the bathroom, a shower that squirts sideways when turned on) and primarily that it was not a deluxe room, nor was it particularly large.
I said we would check out. The manager then let rip advising me it was big enough for us and I was being picky and pathetic. I have never had such rude service from any provider in any country.
We moved down the road and stayed in a better room for more than $110 per night less.
- Also Known As:
- Emerald Hotel
- Emerald Hotel Rotorua
- Official Description (provided by the hotel):
- One of Rotorua's newest 5 star Motels providing "luxury" accommodation with a heated swimming pool, BBQ facilities and gym.28 luxurious suites-studio, one and two bedroom all air-conditioned with large spas, 50+ Sky channels, Free WiFi, King size beds, hush glass and kitchenettes.Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions.Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Agoda, Booking.com, Expedia, Priceline, Hotels.com, Tingo, Asiatravel.com Holdings and Venere so you can book your Emerald Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.