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“Weekend with the Grandkids” 5 of 5 stars
Review of Emerald Spa Motor Inn

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Emerald Spa Motor Inn
4.0 of 5 Hotel   |   286 Fenton Street, Rotorua 3010, New Zealand   |  
Hotel amenities
Ranked #10 of 95 Hotels in Rotorua
Hamilton, New Zealand
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Weekend with the Grandkids”
5 of 5 stars Reviewed March 20, 2014

We took our grandchildren to Rotorua for a weekend and stayed at Emerald Spa Resort. The staff were very helpful, and emailed us discount vouchers for the attractions so we could visit some of them on our way into Rotorua. The 2 bedroom unit was spacious and clean. The TV in the bedroom, spa bath and heated swimming pool were a real treat for all. We would definitely stay there again

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, April 4, 2014
Being Grandparents ourselves, we know how great it is to get help pre-planning, for keeping up with the Grandies is a huge, thank goodness the rewards are huge too. We hope to see you back again - perhaps for a rest on your own.
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221 reviews from our community

Traveler rating
    158
    46
    7
    2
    8
See reviews for
49
122
5
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 18, 2014

Great customer service. Great facilities. Great room which was clean and tidy. Accommodated the childrens swim very well by leaving towels for the entire family and opening the pool. Nothing ever seemed too hard for them and wouldn't hesitate to stay there again

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, April 4, 2014
Great people, great family and great guests, come again soon.
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Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

Arrived there tired from an ordeal at another hotel. Emerald spa was Amazing! Friendly, helpful service re: finding a suitable room and about the local area. Rooms very clean and fresh, with everything you need. Little complimentary pack on arrival, which you don't see in many hotels nowadays. Comfy beds and nice Linen, Spa in room was wonderful and heated swimming pool was great too. Mentioned where we were heading and they offered discounted vouchers for those places, every dollar counts when traveling. Great value for money!!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review, March 8, 2014
Wow what a lovely review, thank you so much. I remember you and the unfortunate time you were having. It is pleasing to get feed back like this as we really love meeting our guests and making there stay at Emerald Spa and the sights of Rotorua enjoyable.

Sure hope to see you again

Kind regards
Julie
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Luxembourg City, Luxembourg
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 4, 2014 via mobile

Very friendly, clean and to the point. Free wifi and a nice jacuzzi bath for two. Free parking, kitchenette. Two cute dogs gave a loud welcome, and the restaurants they recommended were excellent! Highly recommended.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review, March 8, 2014
Thank you for the lovely review. It was lovely meeting you and we are very pleased that you enjoyed your stay with us. Hope you enjoy the rest of your time in N.Z

King regards,

Julie
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hamilton
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 28, 2014

Really nice place. Lovely owners and managers and the rooms where really nice. Huge spa in ours and cooking facilities. Would stay again no prob. They have a heated pool gym and a laundry. The Motel is central to all in rotorua and on the main street so it easy to fine. Did not hear any road noise and could not hear our neighbors.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review, March 2, 2014
Thank you for taking the time and giving us a lovely review, we appreciate it.

It is always good to hear that guests appreciate all the facilities we offer.

We look forward to seeing you again.

Kind regards
Julie
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Morrinsville, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 28, 2014

We found this a great place to stay. A lovely in built spa and external pool. The room had good cooking facilities and was very clean and tidy. The team were excellent, Colin and June (I think) were great. So would highly recommend. Good proximity to amenities. They also stored the mountain bikes for us.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review, March 2, 2014
Thank you for the great review. We really appreciate the feed back. Rotorua has so much to offer and the bike tracks adds to all the attractions. It's our pleasure to store the bikes safely as we understand the value of them.
We hope to see you again soon.
Kind regards
Julie
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Melbourne, Australia
1 review
5 of 5 stars Reviewed February 24, 2014 via mobile

Stayed at Emerald Spa for 2 nights. The rooms were great and good value for money. Very clean, well equipped and spacious. The spa bath was a bonus. Julie was very helpful in advising on places to visit plus she also provided us with discount vouchers.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, February 26, 2014
Thank you for your lovely feed back it is our pleasure to make your stay as enjoyable as possible. So pleased you had a great time. Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Emerald Spa Motor Inn

Address: 286 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Rotorua
#9 Business Hotel in Rotorua
#10 Luxury Hotel in Rotorua
#10 Family Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Motor Inn 4*
Number of rooms: 29
Official Description (provided by the hotel):
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with a heated swimming pool, BBQ facilities and gym.28 luxurious suites-studio, one and two bedroom all air-conditioned with large spas, 50+ Sky channels, Free WiFi, King size beds, hush glass and kitchenettes.Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions.Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
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Also Known As:
Emerald Hotel Rotorua

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