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“Highly recommended” 5 of 5 stars
Review of Emerald Spa Motor Inn

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Emerald Spa Motor Inn
4.0 of 5 Hotel   |   286 Fenton Street, Rotorua 3010, New Zealand   |  
Hotel amenities
Ranked #9 of 95 Hotels in Rotorua
Waiouru
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Highly recommended”
5 of 5 stars Reviewed August 19, 2013

Excellent accomodation in a very good Rotorua location. Excellent customer service with easily approachable staff who couldn't do enough for us. Large rooms well appointed and tastefully decorated. Heat pump warmed room quickly and kept room comfortable all night. A huge spa bath was a wonderful end to a long day (good instructions on not overfilling spa saves any chance of wet carpets ... assuming people read them there is definitely no problem). The room-service breakfast was delicious and well-priced. Will definitely book again!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review, August 21, 2013
Thank you for the great review, we appreciate it.
It is lovely to get feed back and that guest really do enjoy staying at Emerald Spa.
We hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    157
    45
    7
    2
    8
See reviews for
48
121
5
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Spanish first
  • Any
English first
Porirua, Wellington, New Zealand
1 review
5 of 5 stars Reviewed June 24, 2013

Great customer service given. Beautiful rooms and Spa. Easy to communicate with, with Staff that were friendly and approachable. Helpful in every way, we had extra people with us and they were more than happy to accommodate them on short notice. Breakfast was gorgeous, served hot with extra Hash Browns and Sausages :) Our stay was so good that we booked an Extra night.

If ever you need a place to stay in Rotorua, Emerald Spa Resort is the place to go.

Elaine Teokotai

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, June 25, 2013
Thank you for your lovely review. We are so pleased you had a great time and enjoyed your yummy breakfast!! It was a pleasure having you stay with us. We look forward to seeing you again. Best Wishes
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Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 22, 2013 via mobile

Lights were so dim
Spa z next to bed which has no curtain or door n the jetts are too strong that the water was going on carpet due to that i didnt take spa. Air con/Heater z on the cupboard which took alot of tym to warm d room
Couldnt even cook food cz the hobs are at wrong place below d cupboard
Bed wasnt comfortable got backpain other day
Seriously 145$p/n z worthless

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanganui, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2013

Excellent accomodation in an excellent location in Rotorua, walking distance to racecourse where we attended a function.
On arrival the proprieter was friendly and helpful and made us feel very welcome.
Heated pool are outside so great for families with kids.
Large rooms which were well appointed and decorated.
Had a heat pump which heated the room quickly and kept it warm all evening
A lovely spa bath to relax after a long day.

We would definately visit again.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, June 12, 2013
Thank you for your lovley review. We are realy pleased you had a great weekend and found it nice and handy to attend your function. Thank you for staying with us and hope to see you again.
Best Wishes.
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Auckland Region, New Zealand
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 8, 2013

A lovely glass of wine, few nibbles and the loan of a forgotten iphone charger made an immediate impact. Owners on site were delightful. The rooms are well-appointed and spotless. I didn't get time to use the spa bath but If I go back I will.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, June 12, 2013
Thank you for your delightful review, we are so pleased you felt at home and look forward to seeing you again, hope you have time to enjoy our lovely big spa baths next time. Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 31, 2013

booked this motel at the last minute due to bad reviews at the place I was meant to stay at - so glad I changed. I could not fault this motel or the owners/managers - it was fantastic and so very clean!!!! Loved the spa bath in the room, loved that the rooms were so warm and free wifi was a bonus.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, June 5, 2013
Thank you for taking the time to wirite such a great review. We are so pleased you had an awsome time with us and were nice and warm.Look forward to seeing you again. Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 30, 2013

We selected this hotel for a one night stay based on all the good Trip Advisor reviews and once again we were not disappointed. Our room was VERY clean and modern. Lots of tea and instant coffee. Heater was easy to use and kept us warm on a chilly evening in late May. Best of all, very close to downtown and also the thermal events we wanted to tour. While we didn't use the big spa, we really enjoyed the shower with plenty of lot water and good shower speed. The continental breakfast was included and given food prices in New Zealand, that was really a nice plus. Owners provided good tips on touring, maps, discount coupons, etc. There were so many places to choose from in Rotorua, I was glad we went with Emerald Spa Resort based on TA reviews.

Room Tip: We asked for a room on the second floor based on personal preference.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review, June 5, 2013
Thank you for your super review. So pleased you enjoyed your stay with us and everything was perfect for you. Clean, lots of tea/coffee, nice warm room and a great shower all very important on a cold winters day. Look out for more Hot Deals" during the winter months ahead. Hope to see you again. Best Wishes
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Additional Information about Emerald Spa Motor Inn

Address: 286 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Rotorua
#9 Luxury Hotel in Rotorua
#9 Business Hotel in Rotorua
#10 Family Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emerald Spa Motor Inn 4*
Number of rooms: 29
Official Description (provided by the hotel):
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with a heated swimming pool, BBQ facilities and gym.28 luxurious suites-studio, one and two bedroom all air-conditioned with large spas, 50+ Sky channels, Free WiFi, King size beds, hush glass and kitchenettes.Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions.Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 
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Also Known As:
Emerald Hotel Rotorua

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