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“Spacious, good value, close to town.” 3 of 5 stars
Review of East West Apartments

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East West Apartments
6 Toko St | Glenholm, Rotorua 3010, New Zealand   |  
Hotel amenities
Ranked #22 of 50 Specialty lodging in Rotorua
Melbourne, AU
Top Contributor
90 reviews 90 reviews
83 hotel reviews
Reviews in 70 cities Reviews in 70 cities
73 helpful votes 73 helpful votes
“Spacious, good value, close to town.”
3 of 5 stars Reviewed August 5, 2012

We travel quite a lot for work and prefer apartments to hotel rooms, due to space, value, kitchenette and laundry. East West was excellent. The owners are also travellers, so they provide a few extra touches learned from their experience. We had the north town house apartment, since we stayed for 7 nights. Location good (see other reviews and map). It was exceptionally cold (minus 4C overnight) so the owner bought an extra heater and blankets). Couple of minor items could be improved (hot water took about 3 minutes to reach the bathroom, and the fridge had mouldy spots). Their brochure states "WiFi Internet Access", but this was for a fee which I find misleading. There was only one bedside table for the master bed. I took one from the 2nd bedroom (which also only had 1). Overall this is much better than hotel accommodation and better value. We'd happily stay again.

Room Tip: The owners are quite fussy about which room will suit you, so you'd better negotiate with them b...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustyPukehina, Manager at East West Apartments, responded to this review, August 13, 2012
Thank you for taking the time to feedback, Mark, we do appreciate your considering our facilities “excellent”. We will endeavour to clarify any issues raised. You initially requested a studio for your week long stay. As this room is advertised as a 5 x night maximum stay, we offered a generous week stay rate in a larger, better resourced townhouse. Concerning the fridge issue; as communicated in our registration form any such matters must be notified & rectified immediately. We are sorry we were not made aware of this at the time. Unfortunately the townhouse bedrooms are not large enough to accommodate bedside tables next to all beds (ref room plans). The hot water system is operated by natural geothermal energy hence a general variable delay to get hot water however importantly it does not run out. We do advertise “Wifi internet access” not “Free” Wifi internet access. Overall you appeared positive on check out and we are pleased that you would “happily stay again”.

Kristin Campbell Smith
Manager - East West Apartments
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44 people have reviewed this hotel

Traveler rating
    22
    15
    4
    3
    0
See reviews for
17
17
2
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Nilai, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 4, 2012 via mobile

Our family consists of 2 adults & 2 kids. We booked the north apartment but upon arrival we were surprised that Kristin gave a great news that we've been upgraded to Kiwi Cottage. We were amazed with the ambiance of the place that very similar to our own home. My kids were very happy with the dvds and the board games in their room. My husband really enjoyed with the wide selection of channels of the sky tv. After each long day of visiting and exploring Rotorua, we pampered our selves in the private spa bath and not forgetting the warm heated swimming pool. I felt very comfortable with the fully equiped kitchen and the washing machine.

We were very touched with the warm and welcoming hosts. We've travelled to several places but so far this holiday experience is the best. We really hope to come back soon.

Lastly,thanks so much to Kristin and Stuart.

Norlin n Azli.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at East West Apartments, responded to this review, July 8, 2012
Thank you Norlin & Azli for taking the time to provide feedback and posting your family fun photos taken at East West, very much appreciated. We are very pleased your family traveled so far across the world to enjoy our Kiwi Cottage facilities, our lovely heated pool, and found plenty to see and do in Rotorua in all weathers and seasons! We look forward to meeting you, family and friends from Malaysia in the future.

Kind regards
Kristin & Stuart
East West Management
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Whangarei, Northland
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 22, 2012

We really enjoyed our stay at East West apartments.
We had a family unit (we are a couple with 2 young kids), and the unit was very well set up for us with a nice lounge downstairs (with the best sofa we had during our travels), and 2 bedrooms upstairs.
The kids loved the warm swimming pool and the spa.
The bathroom also had an excellent shower and was well equipped.
The accommodation was perfect for our needs.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustyPukehina, Manager at East West Apartments, responded to this review, May 3, 2012
Thank you for your welcome comments. We do appreciate sincere and constructive feedback and that your family found our townhouse accommodation well suited to your needs. The comfortable corner suites are a recent addition to ensure further comfort after a busy day enjoying our swimming pool and the myriad of Rotorua activities! We hope you manage a longer stay in Rotorua in the future.

Kind regards
Kristin Campbell Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 3, 2012

We stayed for two nights in the studio acomodation overlooking the pool. It was very spacious and beautifully appointed and furnished. A good central location within easy walking distance of the town and local attractions. Our hosts were more than happy to advise on things to do and see. Our complementary breakfast, which was supposed only to be for one morning, was more than enough for two! It was lovely to end a busy day in the thermal pool with a glass of wine! Thank you Kristin and Stuart.

Room Tip: There were other types of acommodation but the studio that we had would sleep three and was very spa...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustyPukehina, Owner at East West Apartments, responded to this review, April 21, 2012
We do appreciate your travelling all this way across the world to take part in true Kiwi hospitality. You have made to the most of your journey with a wonderful positive attitude, and we are very honoured to have provided a small contribution to your overall experience.

East West Apartments Management
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Bondi, Australia
Top Contributor
77 reviews 77 reviews
44 hotel reviews
Reviews in 45 cities Reviews in 45 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed January 17, 2012

Our family of 4 (2 adults and 2 teens) stayed for three nights in January in the self contained cottage. Firstly this cottage offered us the space to spread out with each of our daughters able to have their own room and the flexibility to cook or barbecue dinner ourselves. We appreciated the fully equipped kitchen with enough plates, glasses and cutlery that I did not have to put the dishwasher on after every meal. Also handy to have little things like rolls of glad wrap.
Look, we didn't spend a lot of time sitting around, we were fairly busy, but we did enjoy the cable TV channels. My daughters managed to cram a years worth of Kardashian viewing into a few days. My husband also rented one of the mountain bikes and found Stuart (one of the owners) to be extremely helpful. We used the hot tub once.
Yes, there were a lot of rules written in a folder, but mostly they just seemed common sense and didn't affect us at all.
I have 3 small quibbles. Because there were no window coverings in the kitchen, it felt like there was a lack of privacy in our cottage as it is overlooked by the guesthouse/residence next door. Secondly I also found the bed uncomfortable, but that could just be me. My husband slept soundly all 3 nights. Lastly the hot tub motor was quite loud at night and sounded like it was right outside our bedroom window.
Otherwise we had a great time and this is the perfect base from which to explore Rotorua. It's a fascinating area. Highlights for us were a mud bath at Hells Gates and a jet boat tour called "The Squeeze" which was amazing. The luge is also not to be missed!
A big shout out to the tourist information centre. They are over the top helpful, booked our accommodation and attractions for us with such good grace and humor over the extremely busy new year period.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustyPukehina, Manager at East West Apartments, responded to this review, March 7, 2012
Thank you for your comments and feedback. The good news is our brand new kitchens had actually just been installed prior to your arrival in the highest peak of the season, with the planned new blinds being installed soon after your departure. Regards the spa, its a shame we were not advised of this at the time, the timer could have easily been changed to suit. Overall we are really pleased to hear you all enjoyed your Rotorua experience.

Kristin & Stuart - East West Apartments Management
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Wollongong, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 4, 2012

We stayed in the 2 storey self contained apartment and found it in perfect condition with comfortable furniture and great extras like the washing machine. We spent most days walking into Rotorua to enjoy the town and most evenings in the beautiful thermal heated pool and spa. The hopitality from the hosts Kristin and stuart were second to none. We enjoyed the experience that much that we will booked to stay in the Studio apartment above the pool on our homebound journey. The studio room was perfect for relaxing in the lounge chairs and winding down from a busy holiday and again the hospitality was faultless.
Thankyou Kristin and Stuart
We definately will be back!!

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustyPukehina, Manager at East West Apartments, responded to this review, March 7, 2012
Thank you for your comments, very much appreciated, especially with you both returning to stay with us within a couple of weeks! A wonderful commendation for our product and services in two of the 4 different types of accommodation we offer. We do recall you having a really relaxing time here, especially the lovely heated swimming pool!

Kristin & Stuart - East West Apartments Management
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Essex
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 28, 2011

As a family of three adults we stayed for three nights in the South Apartment. It was excellent, with a living area downstairs and the bedrooms and had its own laundry.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RustyPukehina, Manager at East West Apartments, responded to this review, March 7, 2012
We are very appreciative to hear that you found our facilities well meeting your standards. We work very hard in ensuring that everything is in place to the best of our ability. We do look forward to you or your friends visiting us again.

Kristin & Stuart - East West Apartments Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about East West Apartments

Address: 6 Toko St | Glenholm, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #22 of 50 Specialty lodging in Rotorua
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
UNIQUE accommodation - CENTRAL location in the HEART of Rotorua City - 100% New Zealand family run, owned & operated independent premium and standard self catering NZ themed HOLIDAY HOMES, & Premium SELF CONTAINED & SERVICED studio. Located within metres of Rotorua Central Mall, cafes, & spas & thermal wonders, and adventure activities close by. ... more   less 
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