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“Great Location and Great Hosts” 4 of 5 stars
Review of BK's Rotorua Motor Lodge

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BK's Rotorua Motor Lodge
4.5 of 5 Motel   |   16 Victoria St, Rotorua, New Zealand   |  
Hotel website
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Hotel amenities
Special Price
15% off room rate
Ranked #17 of 94 Hotels in Rotorua
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great Location and Great Hosts”
4 of 5 stars Reviewed March 10, 2013

I offer reviews with a focus on points that I feel need attention and/or that fellow travellers may find of interest, but understand that not all situations are fixable. That said, I'll try to also point out above average points.
We stayed at BK's Rotorua Motor Lodge from 24 Feb - 27 Feb 2013 (3 nights).
We were cheerfully greeted by Dean (I think that's his name - apologies if it is not) and although we were early, he assured us that it was not a problem and that we were not the first.
We were asked what we had planned for during our stay in Rotorua and Dean gave us some advice.
The room was clean and tidy. The layout was a little odd which Dean pointed out as well.
The TV faced the entry door/bed, but away from the two armchairs. We turned the TV cabinet 90 degrees so we could at least see the TV from the bed or dining table, but still couldn't be seen from the armchairs.
A problem we found during our trip to NZ was that at home we have a quality bed mattress and pillows. These were lacking at most places we stayed at, including here. I actually went out and bought a $20 pillow and pillowcase with the intention to dump it before flying home.
We were in the corner unit which, with the door open, you could see all the way down the carpark and most of the other units on the ground floor. Having the door open for ventilation made privacy not possible. Being summer, mid to high 20's degrees Celcius and no air conditioning, the unit is fairly warm during the day.
There is a ceiling fan over the bed, but it is noisy and disrupts sleep (if the heat doesn't).
Also, the rooms are smoke-free and the Motor Lodge has placed tables and chairs outside several of the units for smokers. However, being Asthmatic and sensitve to cigarette smoke this made this unit uncomfortable with the door open for ventilation (we had a smoker next door).
The bathroom, although large - it has a Spa Bath, lacked any place to put down our toiletries.
We placed a dining chair in the bathroom so we didn't have to put ours on the floor.
For tall guests, they might find the shower rose too low - as I did. As this unit has a 'shower-over-bath', there is a loss of height as you step in the the bath.
There is also no place to put liquid soap and shampoo/conditioner bottles in the shower.
Water pressure and temperature were good.
One thing I thought was great was the free 100MB of WiFi data included with the room. This was offered by the Zenbu.net.nz provider. A word of warning about using such services, make sure you set such networks to 'metered' (in Windows 8). Other operating systems need to have all automatic updates turned off, otherwise you'll chew through the data allowance in a flash - especially if your notebook has been offline for a while during your travels. Actually, connecting to the net was a little complicated with Windows 8, so be warned.
This brings up another point. You need to be assertive and ask for things that you may need (such as internet) or may be entitled to (such as our restaurant voucher).
We were told that although our booking (through another provider) entitled us to a $20 voucher for the Lone Star Restaurant, these are not given unless asked for.
Another negative was the $10 per washing load. Other hotels we stayed at charged only $2 and that was to cover the washing powder cost.
The carpark can get full and the parks are not allocated to rooms. I can understand that if another guest were to park in your park late at night, this could cause issues.
I have great confidence in manouvering a vehicle, but some of the parks around the periphery of this carpark are not easy to get into (or out of once in).
Besides the above, we felt BK's Rotorua Motor Lodge was good and fairly central to most attractions.
We were very pleased that a large (by NZ standards) shopping centre was only across the road, including department stores, a small 'food hall' and petrol station.
All staff we met were pleasant and helpful.

Room Tip: I would suggest not to get the corner unit if you want privacy or have issues with cigarette smoke.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BKsRotorua, Owner at BK's Rotorua Motor Lodge, responded to this review, March 15, 2013
Thank you 'Ernest R' for your review. WOW what detail. Yes you have got my name right "Dean" and I will try and respond to your comments as best I can but please forgive me if I miss one or two.

As with most accommodation properties there are rooms with ideal layout's and rooms that are not ideal, in the latter we need to make the most of what we have to work with. We agree with your comments that the room you had has an odd layout. On your arrival the TV and the recliner chairs were up against the same wall, as mentioned we do encourage you to move the furnishings around to suit your individual requirements. The shower rose, being tall I have the same problem as you but they are fitted at a standard height. A positive we take from this room is where the two beds are located, when you are in bed the other bed in the room is not visible. This almost gives you a second sleeping area in a studio suite. Our beds, we have a middle of the road mattress and pillows (5 in your room) that suit most people, pillows can be a personal item for some travelers.

We have had the most wonderful Summer, hot (25 to 26 degrees) and very little rain. Usually we only have a couple of weeks that are hot then the weather returns to normal. This year is good for the tourists but not the farmers. Thank you for alerting us to the noisy ceiling fan, this will be addressed in our maintenance programme. Our rooms have been designed to stay cool without the need for air conditioning. All or rooms are dedicated not smoking. We have allocated an area outside for smoking.

Yes I agree with you our water pressure is great. As mentioned we use Zenbu to monitor our internet., The beauty of this system is once you have used the allocated data it stops working, there is no risk of going over the allocated data and incurring a cost.

I do appologise for not supplying you with the $20.00 Lone Star Meal Voucher on your arrival. we regularly change our promotions and room inclusions and are now working on a better system to track the inclusions. For everyone please remind at check-in if we have missed something with a booking. The best deals are found on our home website at www.bksrotoruamotel.co.nz

We charge $10.00 for use of our guest laundry (wash and dry). This is for use of the laundry for the duration of your stay. On a three of four night stay you may do two or three washes. This represents value as we recently paid in excess of $10.00 for one wash & dry.

Yes we do have a couple of tighter car parks and it is for this reason I do not allocate a car park for each unit. Usually the person with the largest car would have theh room with the smallest car park. We do have 18 carparks available to us on site for our 16 units.

Once again thank you for your feedback, it sounds as though you enjoyed your stay with us here in Rotorua and we look forward to your next visit. I hope your family was able to make use of the Lone Star Voucher.
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187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2013

We booked 3 double rooms for 2 nights. The host was very friendly and knowledgeable. Our rooms were spacious, clean and fully equipped. The location is very convenient to all major attractions. Really love it!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BKsRotorua, Owner at BK's Rotorua Motor Lodge, responded to this review, March 15, 2013
Thank you "Kananis" for your review of your stay with us. We are pleased we were able to advise you on what there is to see and do in Rotorua. We have experienced a number of the attractions and arer able to pass this first hand knowledge on. We are pleased you enjoyed your stay with us.
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Adelaide, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 3, 2013

When we arrived at BK's Motor Lodge we were greeted warmly and straight away we were made to feel comfortable. We received a lovely surprise as we had been upgraded from a studio room to the family room and it was soooo roomy. Whenever we asked for anything, nothing was too much trouble. The rooms were clean and very comfortable. On leaving the Motor Lodge one of the staff members (whom also greeted us on arrival) took time out from her duties to come and say goodbye and wish us well in our travels. We thoroughly enjoyed our stay and would certainly recommend this Motor Lodge to others looking for somewhere to stay. Thankyou everyone for our enjoyable short stay.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoriaB62, Owner at BK's Rotorua Motor Lodge, responded to this review, March 14, 2013
Thank you "Max B" for taking the time to review us. It is great you enjoyed your stay with us and have returned home with good memories of your holiday in New Zealand. Hope to see you again when you next visit rotorua. Thank You.
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Tagum City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013

Arriving in Rotorua after a day's delay, we proceeded to the BK's Rotorua Motor Lodge and arrived there at around 10pm. We found out that Marie was still up specifically just waiting for us to arrive. She was so helpful and quickly led us to our room with a smile. We stayed in this place for a total of 5 days and we were so amazed by the friendliness and help that the owners Dean and Debbie showed us. The staff specially Marie was so helpful. They gave us the feeling that we were family and we definitely felt easily at ease.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoriaB62, Owner at BK's Rotorua Motor Lodge, responded to this review, March 14, 2013
Thank you "JessieO" for your wonderful comments. We are pleased you enjoyed your stay with us here in Rotorua. You certainley had great weather for your visit ti New Zealand. Good luck with your accommodation property "Valley of Gold Inland Resort" in the Phillippines, I am sure your guests will be afforded the same welcome and hospitality you experienced while stying with us.
Salamat (Thank You)
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Sydney, Australia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 17, 2013

We stayed at BK's Motor Lodge for three nights recently while in Rotorua for a sporting event. Everything was exactly as described on the web site and met our needs perfectly. The owners/managers were friendly, the room was clean and well-appointed, each day our beds were re-made and dishes washed for us even though we didn't expect this. We even received a complementary breakfast each day. We couldn't have asked for more and would happily stay there again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BKsRotorua, Owner at BK's Rotorua Motor Lodge, responded to this review, February 19, 2013
Thank You "neutron0911" for your comments. We are pleased you enjoyed your stay with us. Thank You.
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Leicester, United Kingdom
Top Contributor
87 reviews 87 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 25, 2013

Lovely room - all amenities - and very clean and spacious
Excellent position - just a short walk from town centre - so can leave car there whilst exploring Rotorua. Friendly and welcoming. Would stay again if ever in Rotorua in future.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BKsRotorua, Owner at BK's Rotorua Motor Lodge, responded to this review, January 26, 2013
Thank you "sueMM186334" for your comments. Our rooms are well appointed, spacious and our cleaning staff do a great job. When exploring the town it is easier to leave your car here, everything is so close and the walking is all on the flat. You and any of your friends are more than welcome to stay with us again on your next visit to Rotorua, we will look forward to it.
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 15, 2013

We had 2 days at BK's in Rotorua ( This was our second stay at BK's) and were very happy with the stay, Dean went out of his way to help us, Cant say enought good things about Him,We all will stay there again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BKsRotorua, Owner at BK's Rotorua Motor Lodge, responded to this review, January 26, 2013
Thank you "Guybat" for your comments. We are pleased you enjoyed your stay as much the second time as your first stay with us. We are looking forward to your next visit. Thank You.
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Additional Information about BK's Rotorua Motor Lodge

Address: 16 Victoria St, Rotorua, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#9 Best Value Hotel in Rotorua
#11 Family Hotel in Rotorua
#14 Romantic Hotel in Rotorua
#15 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — BK's Rotorua Motor Lodge 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
B-K's Rotorua Motor Lodge, Qualmark rated 4 star plus is a modern 16 unit motel located in central Rotorua 100 meters from the town centre. One of Rotorua's newest motels all our units have extra insulation and hush glass making for quiet and modern units. Our units range from generous studios, one, two and three bedroom sleeping up to 7 guests. All our units have kitchens, recliner chairs, LCD TVs and some have duo spa baths. Local tours and attractions and be booked through reception and we are always happy to offer assistance on what to do in Rotorua. ... more   less 
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Also Known As:
Bk`s Rotorua Motor Hotel Rotorua
Bks Rotorua Hotel
Bks Rotorua Motel

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