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“Just average” 2 of 5 stars
Review of Quality Inn on Fenton

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Quality Inn on Fenton
3.0 of 5 Hotel   |   Cnr Fenton & Victoria Sts, Rotorua, New Zealand (Formerly Ventura Inn and Suites Rotorua)   |  
Hotel amenities
Ranked #69 of 95 Hotels in Rotorua
Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Just average”
2 of 5 stars Reviewed 2 weeks ago

We stayed two days in Rotorua in the Quality Inn. Electricity in the room was not working. When I asked for assistance, I had the impression of being an intruder because the staff was surfing the internet. The problem was not properly solved. Hair dryer was not working as well as some electricity outlets. I asked for assistance the next morning, again. Nothing happened before we departed the next day. As we wanted to use the pool, we were discouraged from doing so. Room size was okay, breakfast was good. The overall experience was well below what we had expected.

Stayed November 2014, traveled as a couple
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159 reviews from our community

Traveler rating
    20
    76
    46
    11
    6
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36
67
5
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Brisbane, Australia
Top Contributor
113 reviews 113 reviews
66 hotel reviews
Reviews in 55 cities Reviews in 55 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights in December while visiting Rotorua. The property was clean with the rooms being larger than normal sizes that I have experienced on my New Zealand trip so far. I liked the fact that the hotel was close to the city center and walking distance as well. The room was clean and the staff were friendly, always willing to accommodate my needs. I only had one small issue and that was with the house keeping attendant not washing our wine glasses after we had used them the night before, she simply turned them over without looking at them. Besides this I cant really complain about the place... would stay here again.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good clean hotel. Good location, plenty of facilities i.e, laundry, free super fast WiFi, plenty of parking, pool gym, cable TV, spa in rooms all for a good price. The staff are friendly and efficient, foyer is clean. We are so impressed that we've booked our next room with the Quality Inn the next part of our trip.

Stayed November 2014, traveled as a couple
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Melbourne, Victoria, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 17, 2014

Quality Inn????, I don't think so, we stayed here for 2 nights in November, I had only been in this place for a short time & I had to go find someone to replace bedding, there was a hole in the top sheet, soiled duvet cover & a large pink stain on the towel in the bathroom. This place needs a serious makeover, gone are the days when one is expected to shower in a bathtub with a none too clean shower curtain. The only thing I can compliment is the hotel receptionist who was very helpful, otherwise it is anything but Quality.

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  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualinn, General Manager at Quality Inn on Fenton, responded to this review, November 19, 2014
I understand your comments when you arrive into a room with linen like this. It is not our normal practice to allow linen to your description to go onto the beds. This is not acceptable. I have spoken to the Head housekeeper to ensure quality control with all products in the room. We have been receiving new linen so we need to make sure the old linen is disposed. I do apologize for your experience but assure you we are taking care of the issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

Have just stayed here for the second time this year. The staff are very helpful and pleasant. It is a short stroll to the town centre. The rooms can sometimes be a little small but on average they are quite big.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrinsville, New Zealand
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 27, 2014

Stayed here with my family a few weeks ago and overall was very happy with the basic accommodation itself.
Centrally located to town was great as everything was well within walking distance.
Upon arrival, we were handed our key without delay, our room was very clean and tidy as was the bathroom.
Whilst everything was as expected, I did think we might have had a microwave in the room to reheat some food we'd brought along.
Breakfast the following morning wasn't anything special...rather average really.
However, a very comfortable nights' sleep was had by all so yes, I would recommend other travellers to stay here.
The only real disappointment was the fact that the outdoor pool area was under renovation at the time of our stay but I see its all up and running again now.

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed October 15, 2014

This hotel was previously the Adventura, the rooms are nice and modern but no air conditioning which is terrible if you are visitor to Rotorua as the Sulphur Smell is very overwhelming and to sleep with a open window is just not good as every smells of rotten eggs. The Staff on arrival at the reception had very limited knowledge of the workings and checking in procedures. Breakfast was just ok and was not a buffet style but made in a kitchen. This hotel is walking distance to just about any facility in town that you would like to visit.

  • Stayed October 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn on Fenton

Address: Cnr Fenton & Victoria Sts, Rotorua, New Zealand (Formerly Ventura Inn and Suites Rotorua)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 95 Hotels in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn on Fenton 3*
Number of rooms: 33
Official Description (provided by the hotel):
Location, location, location! Our guests rave about our central location and you will too. Quality Inn On Fenton Rotorua is one of the closest hotels to the central business district, with Rotorua's best restaurants, attractions and shopping within easy walking distance. We offer 63 guest rooms with internal/lift access and keycard security locks. Choose either studio rooms, or suites featuring kitchen facilities and separate bedroom. Rooms with king-size beds and spa baths are available. All rates include complimentary on-site parking and free local telephone calls. ... more   less 
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Also Known As:
Quality Inn On Fenton Hotel Rotorua
Ventura Hotel Rotorua
Rotorua Ventura Hotel

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