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“Good value but needs a decent clean!” 3 of 5 stars
Review of New Castle Motor Lodge

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New Castle Motor Lodge
3.5 of 5 Motel   |   18 Ward Ave, Rotorua, New Zealand   |  
Hotel amenities
Ranked #39 of 96 Hotels in Rotorua
Wellington, New Zealand
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Good value but needs a decent clean!”
3 of 5 stars Reviewed July 10, 2013 via mobile

This place had a very reasonable rate and the rooms were large and well equipped, if a bit mis-matched. Service was friendly, location although not central was close to plenty of attractions. The only thing that let this motel down was poor house keeping in the bathroom area. There was hair in the plugholes and all the chrome fittings, shower head especially, had a bit of a build up of scum. Fantastic place to stay if you can look past the small details like that.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citylights10, Owner at New Castle Motor Lodge, responded to this review, September 2, 2013
sixsilverstars - Thank you for your review - I can only say how very sorry I am to hear about the issue of cleanliness in your bathroom. I dearly wished you had informed our manager at the time as she would have rectified this immediately or moved you to another room had she know about the problem. We pride ourselves on cleanliness here at New Castle and can only assume that the cleaner had missed some of her work. Again I apologise and hope you will come back so that we can prove our standards are higher than you found on that occasion. So sorry. We appreciate you mentioning the good service and large well equipped rooms.
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119 reviews from our community

Traveler rating
    59
    45
    7
    5
    3
See reviews for
25
53
8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 1, 2013

After reading lots of positive reviews on TripAdvisor I booked this motel for two nights in June. We were not disappointed and had an excellent stay.

Pros:
Run by a lovely couple who go out of their way to help. The lady did all of our laundry beautifully and the gentleman helped us to defrost our car in the morning!

Warm room with two good heaters.

Electric blankets.

Spotlessly clean bedroom and shower.

Well equipped, clean and tidy kitchen.

Excellent hot high pressure shower.

Good location (close to Te Puia / Te Po).

Cons: I can think of none.

Overall good value top notch accommodation.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citylights10, Owner at New Castle Motor Lodge, responded to this review, July 2, 2013
WorkdTravellerA - Thank you so much for your wonderful thorough review. We are thrilled that you enjoyed your stay at New Castle Motor Lodge. We agree that our managers are both welcoming and helpful. We are glad you liked our warm, spotless units with good showers and great location. Thank you for taking the time to tell others about our place. We hope you will have to chance to visit us again one day, until then, travel safely.
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Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2013

We stayed one cold night in May during low season. The manager was very pleasant and helpful. The room was very large, decent bathroom and for NZ$75, it was a bargain! Would stay there again if we visit in the future. Highly recommended.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citylights10, Owner at New Castle Motor Lodge, responded to this review, July 2, 2013
Charles K123456 - Thanks kindly for your lovely review. We are grateful that you took time to write this and we are glad you enjoyed your stay with us. We look forward to welcoming you back in the future.
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Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 6, 2013

Overall a very good motel to stay at in Rotorua, we would definitely stay here again if we were to return to Rotorua. Location - less than a 5 min drive to shops, restaurants, redwoods forest, and Maori villages. Our room was a studio but it was massive with loads of room for a queen bed, sofa, single bed, table and chairs, and small kitchenette. The kitchenette was extremely clean and well appointed with all the usual plus little extras like washing up liquid and sponges. Again, bathroom was spotless. Only complaint here was that it was a wet room so obviously the floor was soaking after showers making it a bit inconvenient. This was hardly a big issue though. Free parking. Free wifi but only in reception during the daytime. This was a bit of an annoyance as we wanted to plan our trip around NZ, but we managed quite easily. Reception staff very helpful.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citylights10, Manager at New Castle Motor Lodge, responded to this review, June 7, 2013
Matthew C - Thank you for your lovely review. We are thrilled that you enjoyed your first motel experience and that it was with New Castle Motor Lodge. We hope you will be back one day to sample our hospitality and clean spacious units. Perhaps next time you should book a unit with a spa bath - it will help relax you after a hard day's sightseeing. We look forward to welcoming you again.
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KL
Top Contributor
151 reviews 151 reviews
87 hotel reviews
Reviews in 60 cities Reviews in 60 cities
202 helpful votes 202 helpful votes
3 of 5 stars Reviewed June 2, 2013

The room was good value as it included a spa bath and a rather large room with 2 beds. But the spa bath seemed to be on a timer : whilst I could use it the evening before, I couldn't use it in early in the morning. I thought it had broken down down. As it didn't turn on, I had apparently left the push button in the "on" position and it switched on at exactly 7.30am as I was about to leave....so, it must have been on a timer...just in time for me to switch it off and check out.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citylights10, Owner at New Castle Motor Lodge, responded to this review, June 7, 2013
KT785 - Many thanks for your review. We are glad you enjoyed our clean, spacious units with the added bonus of a spa bath. You are quite right - our spa baths are on a timer and not permitted to be on before 7.30am, this is to minimise the disturbance of other guests who may be trying to sleep that early in the morning as the spa motors do make a noise. I'm sorry that you felt this was a disadvantage to your stay. We do hope you will come and enjoy our hospitality again sometime in the future.
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Belleville, Canada
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 23, 2013

Thoroughly enjoyed our stay. Nicely renovated room. We stayed in the bridal suite - very nice and spacious. Owners have put a great effort into maintaining the facilities. Quiet location. Very helpful and gracious hostess. Great value and great price. Highly recommend.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citylights10, Owner at New Castle Motor Lodge, responded to this review, April 28, 2013
Steve A - thank you for your wonderful review. We are glad you enjoyed our spacious rooms and you appreciated our efforts in maintaining the facilities also. Thank you very much for taking the time to write this. We hope you will be able to visit us again one day.
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Aberdeen, United Kingdom
Top Contributor
64 reviews 64 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 18, 2013

We enjoyed staying here very much and would have stayed for another night had there been a free room. The lady hostess is just lovely. A friendly very genuine person who is very helpful without being at all pushy. She told us how to make the most of out evening and see some of the hot springs at the same time. The room was comfortable and clean and we were able to get internet connection. The tubs of flowers outside the rooms was a very nice touch too.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citylights10, Owner at New Castle Motor Lodge, responded to this review, April 28, 2013
AirFresheners - Thank you very much for your wonderful review. We agree that we have the most wonderful managers, Sue & Quentin, who make all of our guests feel so welcome - their local knowledge is impressive and helps our guests enjoy Rotorua to it's fullest. We hope you will be able to visit us again one day - until then, travel safely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New Castle Motor Lodge

Address: 18 Ward Ave, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Wheelchair access
Hotel Style:
#11 Spa Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — New Castle Motor Lodge 3.5*
Number of rooms: 16
Reservation Options:
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Also Known As:
New Castle Motor Hotel Rotorua

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