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“Really good Hotel with excellent staff” 5 of 5 stars
Review of Ibis Rotorua

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Ibis Rotorua
3.5 of 5 Hotel   |   Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand   |  
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Ranked #52 of 95 Hotels in Rotorua
Sydney, Australia
Top Contributor
80 reviews 80 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
76 helpful votes 76 helpful votes
“Really good Hotel with excellent staff”
5 of 5 stars Reviewed October 20, 2013

Stayed 2 nights and could have stayed more. Rooms were very clean and well appointed. Good TV and beds. Wi-fi was down but this was a telco issue not a hotel issue. However, as soon as it came back on the hotel staff alerted us. Special mention goes to Aayushi ( sorry of spelt incorrectly) who made our stay even better with his first class attention. Would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, October 29, 2013
Thanks for your comments. I will ensure Aayush is recognized for his customer service and it is great to have a personalized mention as all our staff continually strive to offer a superior customer service experience to all of our guests.
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691 reviews from our community

Traveler rating
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145
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Plymouth, New Zealand
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 17, 2013

my husband and i rececently travelled to rotorua and stayed at the ibis hotel. we had a grab one deal which was excellent value. the hotel was probably one of the best location wise in rotorua - only 1x block (if that) from the start of the restuarants/shop/lake front. we were so happy with the location which meant you could walk everywhere. the parking is free - heaps and straight across the road. the rooms may be a little small but honestly you dont spend that much time in them - it was well presented and clean, so no complaints on that front. my only slight niggle was the TV - the reception was quite poor and there were lines running across the tv and very little choice on the sky channels - but this is really only a passing comment. the lady who checked us in was extremely helpful, chatty and friendly and we were impressed with her service. i also spoke to a house keeper requesting no daily service and extra towels only (on our way out to breakfast) and when we came back, she had put a fresh stack of towels in our room - this was awesome service as when i have made requests from house keeping (in the past from other hotels) - you never get what you ask for and then the house keeper even checked with us if she could provide anything else - overall excellent service / excellent location and would definately stay again!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, October 20, 2013
Thank you for your positive comments. As I have mentioned throughout many trip advisor responses we do have a fantastic location. It is great the team were able to provide an optimum service for you both during your stay. Thanks for mentioning the TV, this will be a simple lose wire issue and I will have maintenance attend to this.
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Hobart, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 3, 2013

We stayed to this hotel in January 2013. The room was of adequate size but felt that they need renovation. The morning breakfast was good with a variety of food, but little choice if you're a vegetarian. Great value of money if you're a budget traveler.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, October 6, 2013
Thank you for taking the time to post a review on Ibis Rotorua.
The hotel was a new build just over 7 years ago and we are now looking into options for making the lobby reception area a little more modern with carpets and decor. It is unfortunate that you may not have requested specialty vegetarian options for breakfast as the team are certainly accommodating in providing variety and specialty options when aware.
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Additional Information about Ibis Rotorua

Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#37 Family Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Ibis Rotorua is located on the shores of Lake Rotorua. The hotel features 145 rooms, a restaurant, bar and Internet access. The city centre is only a short walk away, offering easy access to the convention centre, Energy Event Centre, cafes and restaurants. Conference rooms and other facilities at the neighbouring Novotel Rotorua Lakeside are also available to guests. ... more   less 
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Also Known As:
Ibis Rotorua Hotel Rotorua

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