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“A Nice Surprise” 5 of 5 stars
Review of Ibis Rotorua

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Ibis Rotorua
3.5 of 5 Hotel   |   Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand   |  
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Ranked #51 of 94 Hotels in Rotorua
Auckland, New Zealand
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“A Nice Surprise”
5 of 5 stars Reviewed September 6, 2013

Its always good to get somewhere and what you expected is much better. For the price you pay this is great value.The rooms have 2 double beds in them. I think the sky tv movies are free Location is great easy to walk i will be back.Thanks

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, September 10, 2013
Thank you for taking the time to post your positive comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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689 reviews from our community

Traveler rating
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See reviews for
145
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
palmerston north
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

very friendly helpful staff. Good coffee! one very small thing for me personally i needed more pillows but guess if i ask i would had got some :) ainGood location to town and water front. Lots of parking for guess cars. Happy to stay ag

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, September 6, 2013
Yes thank you. You are absolutely correct, next time please ask and we will provide more pillows. I am hoping you did find the extra pillows also located in the wardrobe of the room?
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

I provided great feedback from my last visit in May directly to Kirk the Hotel Manager.

It was regarding the excellent service I recieved from one of his staff who went the extra mile for me.

The level of service was maintained on this visit and Kirk himself was able to assure me a specific request would be fufilled as an exception.

Great value for the room rate for the size of room and the view was top notch. I will be coming back again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, September 6, 2013
Thanks Mike and it was great to talk with you in person. I appreciate you taking the time to place your positive comments on Trip Advisor for others to read. This is a great touch from you so again thank you
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London
Top Contributor
115 reviews 115 reviews
59 hotel reviews
Reviews in 60 cities Reviews in 60 cities
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed August 28, 2013

The Ibis hotel is a very good “value for money” accommodation option.

The hotel is extremely well located – very close to the lake, adjoining the park, yet close to the town’s many restaurants, shops, museum, tourist information office, etc. Supermarkets are about a 5 minute drive away. Rooms are very quiet. It is easy to find the property from the main roads into town. Parking was straightforward, although there is also plenty of overflow parking in the adjoining Novotel.

The check-in staff were incredibly friendly and helpful – Jacqui gave me useful maps and recommendations as to the best sites to see.

The room itself is functional but reasonably well equipped: large fridge, kettle, tea/coffee, flat screen TV. There was no safe or bath (only a shower). However, it was very quiet, with no noise either from the street or adjoining rooms. On entering the room, there was a smell (although I gather this is quite common because of all the sulphur in the region!), but this quickly dissipated after the room ventilation was turned on.

The big negative for the hotel is its wi-fi offering. In-room wi-fi is not available. Lobby wi-fi is offered, although I had less than 3 minutes of free usage, before I was then asked to pay (and the rates are eye-wateringly expensive). There are two computers in the lobby, but they were set for an Asian language usage. The hotel were apologetic about their wi-fi offering (clearly many customers complain), but explained it was operated by a third party over which they had no control.

The breakfast offering is carb-heavy, with minimal proteins, but the Novotel next door (also owned by Accor), had a much better selection (abeit priced at NZ$30 rather than the Ibis NZ$20).

However, other than wi-fi, if you are looking for a value-oriented hotel, the Ibis is well worth considering.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirk D, Manager at Ibis Rotorua, responded to this review, August 29, 2013
Thank you, some fantastic positive comments in your review. I can add a positive to this also that we have Wifi access throughout the hotel now in all guest rooms. I did notice that a guest had changed the settings on the lobby public use computers and we have reset this back to English.
Thanks again.
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Additional Information about Ibis Rotorua

Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#36 Family Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Ibis Rotorua is located on the shores of Lake Rotorua. The hotel features 145 rooms, a restaurant, bar and Internet access. The city centre is only a short walk away, offering easy access to the convention centre, Energy Event Centre, cafes and restaurants. Conference rooms and other facilities at the neighbouring Novotel Rotorua Lakeside are also available to guests. ... more   less 
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Also Known As:
Ibis Rotorua Hotel Rotorua

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